Kingston Technology MC133PD manual How to Reach Kingston, Technical Support

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48	Appendix C Troubleshooting

How to Reach Kingston

If you have any problems, questions, or comments associated with installing or using your MCMaster, please call Kingston Technical Support. For the latest driver file updates and information, access the Kingston Bulletin Board Service, CompuServe or the Internet using your modem. To receive product information sent to you by fax, call Kingston’s RAMfax ™ .

Technical Support:	6:00 am to 6:00 pm Pacific Time
	Monday through Friday
	(800) 435-0640 or (714) 435-2639
	(714) 437-3310 FAX
Kingston Germany:	(089) 62 71 56-21
BBS:	Kingston’s Bulletin Board Service
	(714) 435-2636, up to 28.8Kbps, 8-N-1
CompuServe:	71333,3714 or type: GO KINGSTON
	from any CIS prompt.
Internet:	Visit Kingston’s Web site at
	http://www.kingston.com
	For Product Information:
	sales@kingston.com
	For Technical Support:
	tech_support@kingston.com
RAMfax:	Automatic Faxback System (U.S. and Canada)
	(800) 435-0056 or (714) 435-2677

Kingston Technology Company

MCMaster User’s Guide - Rev. B06

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Contents Kingston Technology MCMaster User’s Guide Model MC133PD Page 486DX4 Processor Upgrade Micro Channel Adapter User’s Guide Kingston Technology’s MCMasterPage Table of Contents Kingston Technology Company MCMaster User’s Guide Rev. B06 Introduction General Description Package Contents Packaging MaterialsInstalling Memory Preparing your Reference DiskMemory Requirements Size Configuration Kingston Part No Installing SIMMs Verifying Configuration JumpersInstalling the MCMaster Configuring the System Running Automatic ConfigurationWhats Next? Kingston Technology Company MCMaster User’s Guide Rev. B06 Appendices Appendix a Configuration Options Operating ModeYou should see something like Selects Arbitration LevelInterrupt Level Option ROM AddressModel 80 ID AIX Flush Mode Keyboard EmulationUnmapped Memory OptionsMapped, report all Report MCMaster MemoryMapped, report all, 16meg Unmapped, 16MMapped, report MM, 16meg Summary DOSEPROM.EXE ROM update program Appendix B MCMaster Software UtilitiesMMUPD.BAT Automatic Eprom Update MMPIDD.SYS MCMaster Device Driver Special Drivers for Scsi Adapters Windows 3.0OS/2 1.2 For OS/2 1.2 and pre-1991 OS/2 For OS/2 1.3 with a copyright date of 1991 or laterOS/2 2.0 and higher Appendix C Troubleshooting Configuration ProblemsMCMaster Fails to Sign On MCMaster Error 03 Invalid Status MCMaster Error MessagesMCMaster Error 01 DMA Set to greater than 16Meg MCMaster Error 04 Bus TimeoutHow to isolate problems Using the MCMaster Diagnostic After the program loads, youll see this screenUntested Running All Tests Running All Tests RepeatedlySelecting Individual Tests Eeprom Test Testing from the MCMaster sideRunning Individual Tests Looping on TestsCommand Line Switches LogfileInterpreting the Results Hardware Issues Model 80 -- 20 MHzIBM Scsi Adapters About Third-party Memory BoardsIBM 386 Enhanced Memory Adapter IBM Scsi Adapters with CacheSoftware Issues DOSRe-installing Windows for Configuring SMARTDRV.SYSWindows and the MCMaster Solution OS/2 2.0 and higherQemm 6.0 Stealth Mode QEMM-386SCO Xenix/Unix ProblemDOS 3.3 Users Running Wordperfect 5.x under DesqviewMCMaster and the Intel Above Board Overview Softset Installing the MCMaster and Intel Above Board together Installing the Above Board with the MCMaster installed Rerunning Softset after MCMaster installation How to Reach Kingston Technical SupportDuration of Warranty Appendix D Product Warranties and NoticesWarranty Claim Requirements Free Technical SupportDisclaimers C. Class B Certification Revision History Revision Level Comments