GE PBe manual Contacting technical support, Online publication library

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ProBridge Ethernet User Manual

Contacting technical support

For assistance installing, operating, maintaining, and troubleshooting this product, refer to this document and any other documentation provided. If you still have questions, you may contact technical support during normal business hours (Monday through Friday, excluding holidays, between 6 a.m. and 5 p.m. Pacific Time).

Table 8.

Sales and support contact information

 

 

 

 

 

 

 

Sales

Technical support

 

 

 

 

Phone

 

Toll-free:888.GESECURity (888.437.3287 in the US, including

 

 

Alaska and Hawaii; Puerto Rico; Canada).

 

 

Outside the toll-free area: 503.885.5700.

 

 

 

 

E-mail

 

info@gesecurity.com

generaltech@ge.com

Fax

 

800.483.2495

541.752.9096 (24 hours/day)

 

 

 

 

Note:

Be ready at the equipment before calling for technical support.

Online publication library

Another great resource for assistance with your GE product is our online publication library, available to all of our customers. To access the library, go to our website at the following location:

http://www.gesecurity.com

In the Tools area at the top, click the Publication Library link. After you register and log on, you may search through our online

library for the documentation you need.1

1.Many GE documents are provided as PDFs. To read these documents, you will need Adobe Acrobat Reader, which can be downloaded free from Adobe’s website at www.adobe.com.

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Contents ProBridge Ethernet Regulatory Contents Page Introduction Safety terms and symbols Conventions used in this documentCompatibility OverviewDisclaimer Product contents Other required equipmentInstallation environment Power specifications4310-0007 120 VAC power supply 4310-0008 220VAC power supplyInstallation PBe componentsTypical system layout Multiple ATM system layoutRequired information Installation overviewEthernet device type Important switch assignments Required DIP switch informationInstallation steps Default switch settingsPage HyperTerminal configuration ProgrammingLaptop connected to PBe Press the Enter key twice to bring up the Main Menu Main Menu PBe Set-up menuTerminal IP/Camera Set-up menu Terminal IP/camera set-up menuMonitor Mode menu Camera/terminal IP tableAnalyzer Mode menu Manual DIP switch configurationExiting HyperTerminal Page DIP switch settings SW1 switches 1 toSW1 switches 5 to SW3 switches 1 to SW4 switches 7Accessing the Webserver PBe home Troubleshooting Problem Probable cause SolutionGeneral Technical specificationsPBe EnvironmentalCable Specifications PBe to DVRPBe to PC 0061 cablePBe Ethernet cable 0040 PBe EthernetContacting technical support Online publication library