Enterasys Networks IRM2 manual Getting Help from the Enterasys Global Call Center

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Introduction

Getting Help from the Enterasys Global Call Center

If you need technical support related to NetSight Element Manager, contact the Enterasys Global Call Center via one of the following methods:

By phone:	(603) 332-9400
	24 hours a day, 365 days a year
By mail:	Enterasys Networks
	Technical Support
	Rochester, NH 03866-5005
By Internet mail:	support@ctron.com
FTP:	ftp.ctron.com (134.141.197.25)
Login	anonymous
Password	your email address
By BBS:	(603) 335-3358
Modem Setting	8N1: 8 data bits, 1 stop bit, No parity

Send your questions, comments, and suggestions regarding NetSight documentation to NetSight Technical Communications via the following address:

Netsight_docs@enterasys.com

To locate product specific information, refer to the Enterasys Web site:

http://www.enterasys.com/.

NOTE

For the highest firmware versions successfully tested with NetSight Element Manager 2.2.1, refer to the Readme file from the NetSight Element Manager program group. If you have an earlier version of firmware and experience problems, contact the Global Technical Assistance Center.

Getting Help

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Contents IRM2 Users Guide Page Virus Disclaimer Page Restricted Rights Notice Page Contents Statistics Chapter Trap SelectionIndex Chapter RedundancyContents Viii Introduction Using This ManualIntroduction Related ManualsSoftware Conventions Using the MouseDevice Name Common IRM2 Window FieldsUsing Window Buttons Getting Help Using On-line HelpHours a day, 365 days a year Getting Help from the Enterasys Global Call CenterIntroduction Getting Help IRM2 Chassis View Viewing Chassis Information Port Locking/Unlocking Front Panel InformationConnection Status Port StatusMenu Structure Boot PromFirmware TimeDevice Menu IRM2 Chassis View Menu StructureRepeater Menu View MenuPort Status Menu Board Menu Utilities MenuHelp Menu Load MIM Port Status DisplaysPort Menus Status Port TypeErrors Port Status Color Codes Physical Chassis ViewChassis Manager Window Device Type Viewing Hardware TypesManaging the Hub Setting the Device Date and TimeRestarting the Device Resetting Device CountersRepeater Port Association Configuring the Front Panel Repeater Port AssociationEnabling Boards Setting a Board NameViewing I/F Summary Information Enabling and Disabling PortsType IndexDescription Physical StatusRaw Counts Viewing Interface Detail RateAddress ErrorUnicast Non-UnicastPackets Received Received only Unknown Protocol Received onlyTransmit Queue Size Transmit only Packets Transmitted Transmit onlyUsing the Applications menu Testing and Disabling the Current InterfaceStatistics StatisticsStatistics Accessing the Statistics WindowsPackets Statistics DefinedBytes Hard Errors Using the Total and Delta Radio ButtonsSoft Errors CollisionsAccessing the Timer Statistics Windows Timer StatisticsTo access the port-level Timer Statistics window Summary Statistics Setting the Timer Statistics IntervalAccessing the Summary Statistics Windows Configuring Summary Statistics Performance Graph Accessing the Performance Graph WindowsTotal Errors Configuring the Performance Graph Find Source Address Source Address FunctionsSource Address Functions Using Port Locking and UnlockingLock/Unlock Ports Window Using Source Addressing Setting the Device Ageing Time Device Ageing Time Window Accessing the Alarm Limits Windows Alarm LimitsAccessing the Alarm Limits Windows Alarm Limits Collisions Broadcast Packets Errors of TypeWithin Configuring AlarmsSetting the Alarm Limits Time Interval Alarm Interval Window Setting Alarm LimitsAlarm Limits Trap Selection Accessing the Trap Selection WindowsLink State Traps Trap DefinitionsSource Address Traps Segmentation TrapsConfiguring Traps Redundancy Accessing the Redundancy WindowRedundancy Selecting and Naming a Circuit Establishing RedundancyCircuit Name Window Entering the Physical Addresses of Devices to be PolledAssigning Backup Ports and Port Priority to the Circuit Polling Interval Window Setting the Polling Interval and Number of RetriesActivating the Circuit Testing the Circuits Test Time of Day Window Reconfiguring a CircuitChanging Port Status Redundancy Reset Warning Window Resetting a CircuitRedundancy Index Index-2 Index-3 Index Index-4