Freedom9 4020 user manual Troubleshooting DiskSafe Express, 110

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IP address and ending IP address must be the same.

If the network configuration is correct and it still doesn’t work, the DHCP service might not be working properly. Restart the storage system.

Problem: The users cannot access the storage system using FTP.

Resolution: Make sure that Enable FTP server is selected on the Network page and that the users are using the correct address for accessing the storage system.

If the network configuration is correct and the users are using the proper address and it still doesn’t work, the FTP service might not be working properly. Restart the storage system.

B.3 Troubleshooting DiskSafe Express

This section provides general information about common problems that you might have with DiskSafe Express and steps you can take to resolve them.

Note: If you need help from Technical Support, you might be asked to create a diagnostic file. For information about this procedure, refer to Creating a diagnostic file.

Problem: The disk that I want to protect isn’t listed.

Resoultion: DiskSafe Express does not support dynamic disks. These types of disks are automatically filtered from the list of disks that you can protect.

Problem: Authentication errors occur when I try to protect a disk.

Resolution:

•When adding a storage system, make sure that you’re using the correct name or IP address of the storage system. You can enter a storage system name only if that name is registered with a DNS server on your network.

•Make sure the computer is connected to the network and can otherwise access the storage system. To check the network connection, click Start Æ Run and type “cmd”. At the command prompt, type the following: “ping IP_address” where IP_address is the IP address of the storage system. If you do not see “Reply from...”, the problem is with your network.

•If the storage system already exists, select it in the list of backup locations and then click Remove. Then click Add to add it again. This resets the settings in the iSCSI initiator which might be causing the authentication problem.

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Contents FreeStor Rev N0042000Copyright and Trademark Information Table of Contents Stopping a Backup or Recovery in Progress List of Figures 102 System Benefits and Key Features TerminologyProduct Specifications Package Contents Front Panel Rear Panel RequirementsSerial ATA hard disk LAN portInstallation and Setup Hard Drive InstallationAttaching the Hard Drive to the Tray Storage System Console Installation WelcomeReview your selections and click Next to proceed Figure To complete the installation, click Finish Figure System Setup Storage System Console10 System Initialization Screen 11 Welcome Screen Numbers, and hyphens. To proceed, click Next 15 Network Settings Page 17 Backup Calculator 18 Disk Space Distribution Web Management Interface Main Menu HomeHome Users ConnectionsTo add a new user Add User NFS Add User To remove an existing user GroupsTo edit an existing user To add a new group GroupsTo edit an existing group 10 Add GroupRemoving an existing group Shared Folders 11 Shared FoldersTo add a new shared folder 12 Add Shared Folder 14 NFS Add Shared Folder 15 Cifs Define Folder Permissions 16 NFS Define Folder Permissions To edit an existing shared folder To delete an existing shared folder Managing Backups 17 BackupsTo change the recovery CD password Deleting backupsEmail Alerts Deleting a client18 Alerts Firmware Upgrades USB Devices 19 Firmware20 USB System Settings 21 System Network Settings 22 Network FreeStor 4020 User’s Manual Disk Configuration 23 DisksFreeStor 4020 User’s Manual 24 Disk Configuration 25 Disks to Back Up 26 Disk Space Distribution Logging Out Shutting Down29 Shut Down Windows Clients Using My Computer or Windows ExplorerFile Sharing Using the Storage System Console Linux Clients Other Mac operating systems Macintosh ClientsFTP Clients System Backups with DiskSafe Express System Requirements Installing the Microsoft iSCSI Initiator Installing DiskSafe Express ISCSI Initiator WarningNET Framework License Agreement DiskSafe Express License Agreement DiskSafe Express Installation Completed Starting DiskSafe Express Activating Your License KeyActivating your license without an Internet connection Replacing your existing license Protecting Your Disks 11 DiskSafe Express Disk SelectionRecommendations 12 Add Storage System13 Storage System Selection 14 Previously Backed Up Page 16 Recover CD Password Stopping a Backup or Recovery in Progress Manually Backing Up Your DiskChanging the Backup Schedule Changing the Recovery CD Password18 Changing Recovery CD Password Dialog System Restoration with DiskSafe ExpressRecovering Files From a Backup Page Recovering a Non-System Disk or Partition Recovering a System Disk or Partition Page Page Page Removing Protection Appendix ADisk Configurations Adding Hard Disks Adding hard disks to a linear or normal RAID configuration Figure B-1 Disk Change Notification Take the desired action Removing or Replacing Hard Disks 100Responding to RAID degradation 102 Swapping hard disks Figure B-5 Disk Change Notification Page RAID FailureTransferring hard disks to a new storage system 105 Appendix BTroubleshooting Viewing the system logLinux users Disconnecting from Shared FoldersWindows users Mac usersTroubleshooting the Device 108Resolution Troubleshooting DiskSafe Express 110Problem The Status page indicates that the backup is offline Creating a Diagnostic File Using DiskSafe ExpressUsing the recovery CD Appendix CGlossary 115

4020 specifications

The Freedom9 4020 is a cutting-edge network interface device designed for a variety of applications, ranging from home use to small business environments. This versatile device is praised for its robust performance, extensive connectivity options, and user-friendly features, making it an excellent choice for those seeking a reliable network solution.

One of the standout characteristics of the Freedom9 4020 is its advanced wireless capabilities. It supports dual-band Wi-Fi, allowing users to connect to both 2.4 GHz and 5 GHz frequencies. This feature ensures optimal performance by minimizing interference and maximizing speed, making it ideal for high-bandwidth tasks such as streaming and gaming.

In terms of connectivity, the Freedom9 4020 is equipped with multiple Ethernet ports, enabling wired connections for devices that require stable and fast internet access. These ports support Power over Ethernet (PoE), which simplifies installation by eliminating the need for separate power supplies for each connected device. This is particularly beneficial in settings where devices like IP cameras or VoIP phones are deployed.

Another key feature is the device's support for advanced security protocols. The Freedom9 4020 utilizes WPA3 encryption, providing enhanced protection for connected networks. This is crucial in today’s environment, where cybersecurity threats are increasingly prevalent. The device also includes features like a built-in firewall and VPN support, enabling secure remote access for users.

The Freedom9 4020 is designed with scalability in mind. Organizations can seamlessly integrate it into existing networks and expand as their needs grow. This flexibility makes it suitable for various applications, from home automation systems to small business networks.

The user interface is intuitive, featuring a web-based management platform that allows users to monitor and control their network easily. This system provides real-time insights into network performance, making troubleshooting straightforward.

Overall, the Freedom9 4020 stands out as a versatile and powerful networking solution. With its robust wireless performance, extensive connectivity options, strong security features, and user-friendly interface, it meets the demands of modern users looking for reliability and efficiency in their network devices.
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