Motorola 3.1 manual Customer Service Information, Europe, Email essc@motorola.com

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5 Customer Service Information

If you have read this document and made every effort to resolve installation or operation issues yourself and still require help, please contact your regional Motorola support representatives

USA

Motorola System Support Center (SSC) using the following contact information:

Phone: 800-221-7144

Hours of Operation: 7 days a week, 24 hours

Europe

Phone: +44 (0)1793 564680

Email: essc@motorola.com

Hours: of Operation: Mon-Fri 09:00 - 17:00 GMT

Calls are logged 24 x 7, cases will be worked Mon-Fri 09:00 - 17:00 GMT

Asia and Pacific Region

Remote Technical Help Desk (Channel Partners)

Phone: +63 28 92 79 93

Email: wi4Tech@motorola.com

Hours of Operation: Mon - Fri 8 am - 6 pm

Sat 8 am - 12 noon

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Contents MEA 3.1 Vehicle Mounted Modem Users Guide Documentation RevisionPage Copyrights Mesh Enabled AccessVMM Users Guide DisclaimerPage DEVICE CONFIGURATION Table of ContentsDEVICE INSTALLATION Mesh Enabled AccessVMM Users GuideSetting User Supplied IP Addresses DEVICE MAINTENANCECUSTOMER SERVICE INFORMATION Changing the Web Interface PasswordREGULATORY INFORMATION WARRANTY INFORMATIONRegulatory and RF Safety Exposure Return Material RequestVMM Configuration Page Normal User Account MEA Device Administration Home Page Super User LoginMEA Device Administration Home Page Normal User Login Configuration Change Dialog1.1 Product Contents 1 Product Introduction2 Device Installation 2.1 Software Requirements2.2 Equipment Requirements MAC Address Table 2.3 MAC Address Label Location2.3.1 MAC Address Table MAC Address 00-05-12-0A-xx-yy2.4 VMM6300 Assembly Information 2.5 Installing the VMM6300 DeviceFigure 2-1. VMM External Connection Point 2.5.1.1 Deployment Tips 2.6 Testing the Device Installation2.5.1 Deployment Considerations Figure 2-2. VMM6300 Trunk Mounting5. Right-click on the device MAC address and select the Ping option 3.2.1 Administrator and Access Account Information 3 Device Configuration3.2 Accessing the MEA Device Administration Web Pages 3.1 IP Addressing Considerations3.2.1.1 Password Information Administrator PasswordAccess User Password 3.2.2 Viewing MEA Device Administration Redirect Page Figure 3-2. MEA Device Administration Redirecting Web Page3.2.3 Viewing MEA Device Administration Home Page as an Administrator Figure 3-3. MEA Device Administration Home Page Super User Login3.2.4 Viewing MEA Device Administration Home Page as a Normal User Figure 3-4. MEA Device Administration Home Page Normal User Login3.2.5 VMM Device Administration Configuration Tab 3.2.5.1 Viewing the VMM Configuration Tab as an AdministratorField Default Value 3.2.5.2 Viewing the VMM Configuration Tab as a Normal UserMesh Enabled AccessVehicle Mounted Modem Users Guide Wired Interface3.2.6 VMM Device Administration Geo Position Tab Figure 3-6. VMM Configuration Page Normal User Account3.3 Device Addressing Schemes 3.3.1 Network DHCP Scheme 3.3.2 Statically Provisioned Scheme3.3.3 User Supplied Scheme 3.4 Setting User Supplied IP Addresses Figure 3-8. Configuration Change DialogFigure 3-9. System Update Save Completed Web Page 3.5 External Device Provisioning Figure 3-10. External Device Provisioning Table3.5.1 Connecting to the Ethernet Port 3.6 Working with MeshTrayselect Programs Æ mea Æ MeshTray.exe 3.6.1 MeshTray Status Information Figure 3-11. MeshTray Status Tab VMM3.6.3 MeshTray Authentication Activity 3.6.2 MeshTray Security TabFigure 3-12. MeshTray Security Tab VMM Figure 3-13. MeshTray Authentication Activity tab VMM 4 Device Maintenance 4.1 Changing the Web Interface PasswordFigure 4-1. Enter New Password Web Page Figure 4-2. Confirm Changes Window for Enter New Password Figure 4-3. Password Changed Confirmation Web PageFigure 4-4. Update Device Firmware Web Page 4.2 Upgrading the Device FirmwareFigure 4-5. Confirm Upload Window for Firmware Update Figure 4-6. Firmware Upload Progress Web PageOnce the filename has been confirmed, the web browser will transmit the file to the device, and the device will present an upgrade progress screen. This page will indicate the current stage in the upgrade process 4.3.2 Provision Groupname Section 4.3 Security Provisioning Web Page4.3.1 Provision Username Section Figure 4-7. Security Provisioning Web Page4.4 Resetting the VMM via the Device Administration Web Page Figure 4-8. Device Reset Prompt Web PageFigure 4-9. Device Reset in Progress Page 4.5.1.1 Resetting Device Addressing Mode Using Device Manager 4.5 Restoring Factory Settings - User Supplied Mode Limitations4.5.1 Recovering from VMM Reset-to-Default in User-Supplied Mode 4.5.1.2 Resetting Device Addressing Mode via Configuration Web Page4.6 Restoring Factory Settings - Normal Operations Figure 4-10. Restore Factory Settings Web PageThe Factory Settings Restored page will be displayed Figure 4-11. Confirm Changes Window for Restore Factory SettingsFigure 4-12. Factory Settings Restored Web Page Click on the Finished button to complete the reset procedureEmail essc@motorola.com 5 Customer Service InformationEurope Asia and Pacific Region5.2 Return Material Request 5.2.1 Radio Products and Services Division5.1 Obtaining Support 5.1.1 System Information5.2.1.1 Radio Products and Services Division Telephone Numbers 5.2.2 Returning System Components to Motorola5.2.3 Returning FREs 6 Warranty Information B Defects or damage from misuse, accident, water, or neglect G Batteries they carry their own separate limited warrantyP Loading of software upgrades or fixes into the devices F Product which has had the serial number removed or made illegibleequipment or software not furnished by Motorola which is attached to or used in connection with the Product. The foregoing states the entire liability of Motorola with respect to infringement of patents by the Product or any its parts thereof 7.1 FCC Information 7.3 Regulatory and RF Safety Exposure7 Regulatory Information 7.2 FCC RF Energy Exposure StatementRF Exposure Compliance and Guidelines Operating Instructions Ministry of Health Canada Safety Code 6. Limits of Human Exposure to