Motorola 3.1 Obtaining Support, Return Material Request, System Information, Mesh Enabled Access

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Mesh Enabled Access

Vehicle Mounted Modem Users Guide

5.1Obtaining Support

Motorola provides technical support services for your system and recommends that you coordinate warranty and repair activities through the Motorola System Support Center (SSC). When you consult the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that warranty requirements are satisfied. Check your contract for specific warranty and service information.

5.1.1 System Information

To be provided with the best possible opportunity for support, collect the following system information and have it available when obtaining support.

•Location of the system

•Date the system was put into service

•Software or firmware version information for components of your system

•Serial number(s) of the device(s) or component(s) requiring support

•A written description of the symptom or observation of the problem:

-When did it first appear?

-Can it be reproduced?

-What is the step-by-step procedure to cause it?

•Do other circumstances contribute to the problem? For example, changes in weather or other conditions?

•Maintenance action preceding problem:

-Upgrade of software or equipment

-Change in the hardware or software configuration

-Software reload - from backup or from CD-ROM (note the version and date)

5.2Return Material Request

After collecting system information, contact the Motorola System Support Center for assistance or to obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs):

North America: 800-221-7144

5.2.1 Radio Products and Services Division

The Radio Products and Services Division is your source for manuals and replacement parts.

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Contents Documentation Revision MEA 3.1 Vehicle Mounted Modem Users GuidePage Disclaimer Mesh Enabled AccessVMM Users Guide CopyrightsPage Mesh Enabled AccessVMM Users Guide Table of ContentsDEVICE INSTALLATION DEVICE CONFIGURATIONChanging the Web Interface Password DEVICE MAINTENANCECUSTOMER SERVICE INFORMATION Setting User Supplied IP AddressesReturn Material Request WARRANTY INFORMATIONRegulatory and RF Safety Exposure REGULATORY INFORMATIONConfiguration Change Dialog MEA Device Administration Home Page Super User LoginMEA Device Administration Home Page Normal User Login VMM Configuration Page Normal User Account1 Product Introduction 1.1 Product Contents2.1 Software Requirements 2 Device Installation2.2 Equipment Requirements MAC Address 00-05-12-0A-xx-yy 2.3 MAC Address Label Location2.3.1 MAC Address Table MAC Address Table2.5 Installing the VMM6300 Device 2.4 VMM6300 Assembly InformationFigure 2-1. VMM External Connection Point Figure 2-2. VMM6300 Trunk Mounting 2.6 Testing the Device Installation2.5.1 Deployment Considerations 2.5.1.1 Deployment Tips5. Right-click on the device MAC address and select the Ping option 3.1 IP Addressing Considerations 3 Device Configuration3.2 Accessing the MEA Device Administration Web Pages 3.2.1 Administrator and Access Account InformationAdministrator Password 3.2.1.1 Password InformationAccess User Password Figure 3-2. MEA Device Administration Redirecting Web Page 3.2.2 Viewing MEA Device Administration Redirect PageFigure 3-3. MEA Device Administration Home Page Super User Login 3.2.3 Viewing MEA Device Administration Home Page as an AdministratorFigure 3-4. MEA Device Administration Home Page Normal User Login 3.2.4 Viewing MEA Device Administration Home Page as a Normal User3.2.5.1 Viewing the VMM Configuration Tab as an Administrator 3.2.5 VMM Device Administration Configuration TabWired Interface 3.2.5.2 Viewing the VMM Configuration Tab as a Normal UserMesh Enabled AccessVehicle Mounted Modem Users Guide Field Default ValueFigure 3-6. VMM Configuration Page Normal User Account 3.2.6 VMM Device Administration Geo Position Tab3.3 Device Addressing Schemes 3.3.2 Statically Provisioned Scheme 3.3.1 Network DHCP Scheme3.3.3 User Supplied Scheme Figure 3-8. Configuration Change Dialog 3.4 Setting User Supplied IP AddressesFigure 3-9. System Update Save Completed Web Page Figure 3-10. External Device Provisioning Table 3.5 External Device Provisioning3.6 Working with MeshTray 3.5.1 Connecting to the Ethernet Portselect Programs Æ mea Æ MeshTray.exe Figure 3-11. MeshTray Status Tab VMM 3.6.1 MeshTray Status Information3.6.2 MeshTray Security Tab 3.6.3 MeshTray Authentication ActivityFigure 3-12. MeshTray Security Tab VMM Figure 3-13. MeshTray Authentication Activity tab VMM 4.1 Changing the Web Interface Password 4 Device MaintenanceFigure 4-1. Enter New Password Web Page Figure 4-3. Password Changed Confirmation Web Page Figure 4-2. Confirm Changes Window for Enter New Password4.2 Upgrading the Device Firmware Figure 4-4. Update Device Firmware Web PageFigure 4-6. Firmware Upload Progress Web Page Figure 4-5. Confirm Upload Window for Firmware UpdateOnce the filename has been confirmed, the web browser will transmit the file to the device, and the device will present an upgrade progress screen. This page will indicate the current stage in the upgrade process Figure 4-7. Security Provisioning Web Page 4.3 Security Provisioning Web Page4.3.1 Provision Username Section 4.3.2 Provision Groupname SectionFigure 4-8. Device Reset Prompt Web Page 4.4 Resetting the VMM via the Device Administration Web PageFigure 4-9. Device Reset in Progress Page 4.5.1.2 Resetting Device Addressing Mode via Configuration Web Page 4.5 Restoring Factory Settings - User Supplied Mode Limitations4.5.1 Recovering from VMM Reset-to-Default in User-Supplied Mode 4.5.1.1 Resetting Device Addressing Mode Using Device ManagerFigure 4-10. Restore Factory Settings Web Page 4.6 Restoring Factory Settings - Normal OperationsClick on the Finished button to complete the reset procedure Figure 4-11. Confirm Changes Window for Restore Factory SettingsFigure 4-12. Factory Settings Restored Web Page The Factory Settings Restored page will be displayedAsia and Pacific Region 5 Customer Service InformationEurope Email essc@motorola.com5.1.1 System Information 5.2.1 Radio Products and Services Division5.1 Obtaining Support 5.2 Return Material Request5.2.2 Returning System Components to Motorola 5.2.1.1 Radio Products and Services Division Telephone Numbers5.2.3 Returning FREs 6 Warranty Information F Product which has had the serial number removed or made illegible G Batteries they carry their own separate limited warrantyP Loading of software upgrades or fixes into the devices B Defects or damage from misuse, accident, water, or neglectequipment or software not furnished by Motorola which is attached to or used in connection with the Product. The foregoing states the entire liability of Motorola with respect to infringement of patents by the Product or any its parts thereof 7.2 FCC RF Energy Exposure Statement 7.3 Regulatory and RF Safety Exposure7 Regulatory Information 7.1 FCC InformationMinistry of Health Canada Safety Code 6. Limits of Human Exposure to RF Exposure Compliance and Guidelines Operating Instructions