Creative 2030 manual Troubleshooting, Windows 98SE/ Me/2000

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Troubleshooting

Problems with Wireless LAN USB Adapter

In Windows 98SE/ Me/2000

This appendix provides tips and solutions for resolving some of the problems you might encounter with the Creative Network Blaster Wireless LAN USB Adapter 2030 either during installation or normal use.

Windows does not auto-detect the new USB device and the Add New Hardware Wizard dialog box does not appear.

To solve this problem, refer to the following section that corresponds to your Windows operating system.

1.Right-click the My Computer icon on your desktop and select Properties.

2.Click the Device Manager tab.

3.Click the View devices by type option and scroll down. Be sure that you see Universal Serial Bus controllers. If it’s not there, refer to your motherboard user guide and be sure that your motherboard supports USB.

4.Expand Universal Serial Bus controllers by clicking the plus sign next to it and you will see the name of the controller bus and USB Root Hub. Be sure that there is no red “X” or yellow “!” next to them. The red “X” or yellow “!” signs indicates incorrect or incomplete installation.

5.Click the Remove button to remove the items with the red “X” or yellow “!”

6.Reinstall the drivers for Wireless LAN USB Adapter. For more information, see “Installing and Uninstalling Drivers and Configuration Utility” on page 3-1.

Troubleshooting B-1

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Contents Page Creative Network Blaster Wireless LAN USB Adapter Contents Configuring Your Computer’s Network Settings Appendixes Product Return Tech Support Warranty Information Safety Precautions General Safety Safety PrecautionsFCC Radiation Exposure Statement Introduction Introduction Before You Begin Package ContentsDocument Conventions About Wireless LAN Installation Cost Speed Mobility Scalability About Wireless LANWireless LAN Flexibility Ad-hoc modeInstalling Hardware About Rear View Wireless LAN USB Adapter Installing HardwareUSB cable connectors Installing Hardware Page Page Windows 98SE Installing Drivers and Configuration Utility2Add New Hardware 4Add New Hardware After restarting your computer, 8Network Blaster 10Network Blaster Windows 12Configuration Utility14Found New Hardware 16,click the Next button 18,click the Finish button 20Network Blaster 22Network Blaster Windows Me 24Configuration UtilityDialog box similar to 28Network Blaster 29Network Blaster 32Configuration Utility 33Found New Hardware Windows XP34,click the Finish button 35Network Blaster 37Network Blaster 39Network Blaster 40Configuration Utility Uninstalling Drivers Configuration Utility Configuring the Wireless LAN USB Adapter Configuration Utility Icon Configuring the Wireless LAN USB AdapterState box Configuring SettingsClick the Operating Mode box Configuration SettingsSite Survey tab Configuring the Wireless LAN USB Adapter Site Survey SettingsEncryption tab Encryption SettingsAdvanced tab Configuring the Wireless LAN USB Adapter Advanced SettingsAbout tab Configuring the Wireless LAN USB Adapter Using the Wireless Network Connection Configuring Settings Windows XPEncryption settings 11Wireless Network Properties dialog box Network Status Using the Configuration Utility Configuring the Wireless LAN USB Adapter Network Settings Configuring Your Computer’sNetwork Configuration Windows 98 SE Configuring Your Computer’s Network SettingsClick the Specify an IP Address option to select it Configuring Your Computer’s Network Settings Network Configuration Windows Network Configuration Windows XP OK button to complete the configuration General Specifications Specifications Specifications A-2 Troubleshooting Windows 98SE/ Me/2000 TroubleshootingClick Start -Control Panel Problems with SoftwareMy computer is unable to connect to another wireless client Radio Interference Frequently Asked Questions FAQs Frequently Asked Questions FAQs What is a Wireless Access Point? Frequently Asked Questions FAQs C-3 Glossary Glossary Direct Sequence Spread Spectrum Dsss Extended Service Set Identifier Essid Glossary D-4 Local Area Network LAN Glossary D-6 Glossary D-7 Glossary D-8 Glossary D-9 Service and Warranty Information Product Return Service and Warranty InformationAmericas Tech Support Warranty Information Asia Service and Warranty Information E-5 For South Africa For Malaysia Helpline InformationService and Warranty Information E-7