Troubleshooting
Troubleshooting
This chapter describes typical configuration problems and provides instructions on how to troubleshoot issues with the iR1200 modem.
This chapter includes:
Common Problems | Page 91 |
Error Messages | Page 93 |
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Diagnostic Commands | Page 94 |
Extended AT Command | Page 95 |
Extended Error Result Codes | Page 95 |
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Common Problems
The following table identifies the most common problems that may occur while setting up and using your modem for data calls.
IMPORTANT INFORMATION: Customers cannot ping a Non Routable IP address when provisioned due to the NAT (Network Address Translator) Server. This server attaches a Class C Public IP Address to a Private
!Class A Non Routable IP address for a specific period of time to browse the public internet. This Class C address is needed in order to route on the public internet, as
Symptom | Troubleshooting Tips |
The modem does not | Make sure that: |
respond to AT | • The modem is powered on. |
commands. | • The cable is properly connected to the |
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91 |