Xircom 1500 manual General, Cannot connect to the network, Cannot send a fax, Cannot receive a fax

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GSA Operations

Document Number: 401-364

Modem/FAX Cards

General

•Make sure that the modem is properly inserted into the PCMCIA card slot. If it is properly inserted then a card icon should appear in the system tray (the area next to the clock).

•Try reinserting the communications card.

•Make sure that only one communications card is in the PCMCIA slots.

I cannot connect to the network

•Go to the Start Menu and select Run. Type in winipcfg. Click Renew All. Click OK.

•Restart the computer.

I cannot send a fax

•Shut down all communications programs. Disable the card on the taskbar. Remove the card. Insert the card. Restart the communications program desired. Try sending the fax again.

•If it is a Non-Securefax, make sure that the NONSECURE/STU switch is in the NONSECURE position.

•If it is a Secure fax, make sure that the NONSECURE/STU switch is in the STU position and that you have made a secure connection with a STU-III.

•From the Fax program, clean out the inbox, sent fax box, and the outbox. Try sending the fax again.

I cannot receive a fax

•If it is a non-secure fax, make sure that ProComm Plus is set to answer Fax only, not Data and Fax. To change the settings in ProComm Plus:

•Open ProComm Plus Fax Status.

•Go to Options->System Options->Modem Connection.

•Select Modem of Xircom 10-100+56 under Current Modem Connection.

•Uncheck the box (box should be empty) next to Accept data terminal calls.

•Click OK.

Now ProComm Plus Fax Status should read Faxes under Auto-Answer.

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Contents GSAOperations GSA Operations Table of Contents Non-Secure Communication Connections Non-Secure Data Sending and ReceivingNon-Secure Faxes Sending and Receiving Table of Figures CaseProComm Plus Send Fax ProComm Plus Fax Status Preface Component Overview CaseCase Power Sources External A/C Power External A/C Power InputExternal D/C Power External D/C Power InputInternal Battery System To-A/C Power InverterComputer Power Sources Case Supplied PowerComputer Battery Computer A/C AdapterPower Management Controls and Indicators External Power LightCase Battery Status Light Store / Power Switch CPU SwitchCamera / COM 1 Switch NONSECURE/STU SwitchTo power up the case To power up the computerTurning on the System Operating System LoggingShutting Down Shut Down WindowsRemoving Pcmcia Cards Software Creating a DocumentRetrieving an Existing Document Retrieving an Existing DocumentPrinter Setup PrintingPrinter cartridge Printing a Document Imaging PageScan Scanner To scan a picture Foto TouchTo scan OCR a text document OCR ScanConnecting to a Phone Line for Non-Secure Connections Non-Secure Communication ConnectionsModem is ready for use Connecting to the Internet over a Phone Line Double-clickDial-Up NetworkingNew Connection Setup Click on Create Shortcut Phone NumberNon-Secure Data Sending and Receiving Sending Non-SecureDataDouble click on ProComm Data Terminal ProComm Plus Indicators Receiving Non-SecureData Double click on ProComm Data TerminalProComm Receive Screen Non-Secure Faxes Sending and Receiving Sending a Non-SecureFAXSelect ProComm Plus 32 Fax ProComm Plus Send Fax ProComm Plus Fax Status Receiving a Non-SecureFAX Troubleshooting Nothing works Can’t find my files Can’t find my programsNothing prints One or more colors are missingNothing scans Paper jamsScanned Images or Text comes out weird Need to scan a large document larger than 8.5 inches wideGeneral Cannot connect to the networkCannot send a fax Cannot receive a faxPcmcia Cards Computer does not recognize the cardDisk Recovery Procedures Appendix a Panel Color Coding Color Purpose Cables Location Type Inputs/OutputsAppendix B Secure Switch Matrix Switch/Connections Connected Not ConnectedAppendix E Components Hardware ManufacturerPcmcia Cards Manufacturer Cables ManufacturerAccessories Manufacturer Adapters ManufacturerSoftware Manufacturer Manuals Manufacturer Warranty Information ONE-YEAR Limited WarrantyReturn Procedures Optional Second and Third Year Service Limitations Governing LAW, Jurisdiction and Costs