Xircom 1500 manual Return Procedures

Page 57

GSA Operations

Document Number: 401-364

RETURN PROCEDURES

You are responsible for returning products to Action Systems at your expense. Prior to returning product(s) to Action Systems for warranty service, you must obtain a Return Merchandise Authorization (RMA) number from Action Systems by calling 505 526-6606 (domestic and international customers). For the purpose of these limited warranties and support policies, a “domestic” customer is a customer located in the contiguous 48 States of the United States of America, Hawaii, Alaska, and Canada. To obtain an RMA number, you must provide Action Systems with your valid charge card number (VISA, MasterCard or other issuer acceptable to Action Systems) or an Action Systems-authorized open Purchase Order to cover the replacement cost of the part or product at the time you obtain the RMA number. If you fail to return the defective part or product to Action Systems as set forth below, Action Systems will charge you both the cost of the part or product and a twenty five percent (25%) restocking fee. Action Systems will process this charge only if you fail to return the defective part or product at your expense within ten (10) business days (thirty (30) business days for international customers) from the date you obtain the RMA number. Replacement parts or products will be shipped to domestic customers at Action Systems’ expense, subject to availability, via second day delivery service and at international customers’ expense within five (5) business days from the date they obtain an RMA number. Action Systems shall not be responsible for failure of the delivery service to make on-time delivery. All costs of returning the defective part or product to Action Systems, including insurance, must be paid by you. All costs relating to the shipment of defective parts or products, including insurance, and if applicable, import and export duties, and all other fees and charges imposed by government or quasi-governmental agencies or officials must be paid by international customers for shipment both ways. If you cannot provide your valid charge card number or Action Systems-authorized open Purchase Order, Action Systems will not ship replacement products.

You must ship the product(s) to Action Systems in the original packaging, prepaid and insured by you, (International customers must ship the product(s) to Action Systems via DHL, Federal Express, UPS or another international courier acceptable to Action Systems (a “Qualified Courier”) with the RMA number clearly identified on the packaging.

Please retain your shipping information, including tracking numbers, until your account has been credited by Action Systems. This will serve as your proof of return. Any product(s) replaced by Action Systems shall become the property of Action Systems. If Action Systems determines that failure of the product(s) was not a result of a defect in materials or workmanship, Action Systems reserves the right to charge you for parts and labor at Action Systems’ then current labor rate. Action Systems will advise you prior to assessing these charges.

TECHNICAL SUPPORT POLICY

Action Systems provides free telephone technical support service with respect to installation and configuration of all hardware products sold by Action Systems. Action Systems also provides free telephone technical support service with respect to the configuration of factory installed software for thirty (30) days from the date of shipment. The Action Systems telephone technical support service number is 505 526-6606 (domestic and international customers).

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Contents GSAOperations GSA Operations Table of Contents Non-Secure Communication Connections Non-Secure Data Sending and ReceivingNon-Secure Faxes Sending and Receiving Case Table of FiguresProComm Plus Send Fax ProComm Plus Fax Status Preface Case Component OverviewCase Power Sources External A/C Power Input External A/C PowerExternal D/C Power Input External D/C PowerTo-A/C Power Inverter Internal Battery SystemCase Supplied Power Computer Power SourcesComputer Battery Computer A/C AdapterPower Management Controls and Indicators External Power LightCase Battery Status Light CPU Switch Store / Power SwitchNONSECURE/STU Switch Camera / COM 1 SwitchTo power up the case To power up the computerTurning on the System Logging Operating SystemShut Down Windows Shutting DownRemoving Pcmcia Cards Creating a Document SoftwareRetrieving an Existing Document Retrieving an Existing DocumentPrinting Printer SetupPrinter cartridge Printing a Document Imaging PageScan Scanner Foto Touch To scan a pictureOCR Scan To scan OCR a text documentNon-Secure Communication Connections Connecting to a Phone Line for Non-Secure ConnectionsModem is ready for use Double-clickDial-Up Networking Connecting to the Internet over a Phone LineNew Connection Setup Phone Number Click on Create ShortcutNon-Secure Data Sending and Receiving Sending Non-SecureDataDouble click on ProComm Data Terminal ProComm Plus Indicators Double click on ProComm Data Terminal Receiving Non-SecureDataProComm Receive Screen Non-Secure Faxes Sending and Receiving Sending a Non-SecureFAXSelect ProComm Plus 32 Fax ProComm Plus Send Fax ProComm Plus Fax Status Receiving a Non-SecureFAX Nothing works TroubleshootingCan’t find my programs Can’t find my filesOne or more colors are missing Nothing printsPaper jams Nothing scansScanned Images or Text comes out weird Need to scan a large document larger than 8.5 inches wideCannot connect to the network GeneralCannot send a fax Cannot receive a faxComputer does not recognize the card Pcmcia CardsDisk Recovery Procedures Color Purpose Cables Location Type Inputs/Outputs Appendix a Panel Color CodingSwitch/Connections Connected Not Connected Appendix B Secure Switch MatrixHardware Manufacturer Appendix E ComponentsPcmcia Cards Manufacturer Cables Manufacturer Accessories Manufacturer Adapters Manufacturer Software Manufacturer Manuals Manufacturer ONE-YEAR Limited Warranty Warranty InformationReturn Procedures Optional Second and Third Year Service Limitations Governing LAW, Jurisdiction and Costs
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