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 | TROUBLESHOOTING GUIDE | |||
| Check the following before requesting service: | 
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| SYMPTOM | 
 | POSSIBLE CAUSE | 
 | POSSIBLE SOLUTION | |
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| POWER | 
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| No power. | 
 | The AC power cord is not | 
 | Connect the AC power cord to | |
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 | connected. | 
 | the AC outlet. | |
| TV BROADCAST RECEPTION | 
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 | TV station experiencing problems. | 
 | Try another channel. | |
| Poor or no picture. | 
 | Picture control is not adjusted. | 
 | Check picture control settings. | |
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 | Possible local interference. | 
 | Check for source of reception disturbance. | |
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 | Antenna/CATV connector is not connected. | 
 | Check CATV connection or VHF/UHF antenna. | |
| Picture wobbles or drifts. | 
 | TV station experiencing problems. | 
 | Try another channel. | |
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 | Cable TV channel is scrambled. | 
 | A Cable box needs to be used (if desired). | ||
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 | Possible local interference. | 
 | Check for source of reception disturbance. | |
| No CATV reception. | 
 | CATV connected improperly or not connected. | 
 | Check all CATV connections. | |
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 | TV/CATV option set to TV. | 
 | Set TV/CATV option to CABLE. | ||
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 | Cable TV service interrupted. | 
 | Contact your Cable TV company. | |
| No reception above ch13. | 
 | ATV/CATV option set to AIR. | 
 | Set TV/CATV option to CABLE. | |
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 | TV station experiencing problems. | 
 | Try another channel. | |
| Poor or no sound. | 
 | MUTE button is pressed. | 
 | Press MUTE button again. | |
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 | Possible local interference. | 
 | Check for source of reception disturbance. | ||
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 | Antenna/CATV connector is not connected. | 
 | Check CATV connection or VHF/UHF antenna. | |
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 | Volume is set to minimum. | 
 | Increase volume. | |
| TV shuts off. | 
 | TV station stopped broadcasting. | 
 | Tune to a new channel. | |
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 | Sleep Timer is set. | 
 | Set Sleep Timer to Off. | ||
| Closed Captioning not | 
 | TV signal is weak. | 
 | Check CATV or VHF/UHF antenna connection. | |
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 | TV station experiencing problems or | 
 | Try another channel. | ||
| working. | 
 | program tuned is not closed captioned. | 
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 | Closed Captioning not turned on. | 
 | Turn Closed Captioning on. | |
| REMOTE CONTROL | 
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 | Distance is too far or too much | 
 | Operate within 15 feet or reduce | |
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 | light in the room. | 
 | the light in the room. | |
| Remote control does | 
 | There is an obstacle in the path of the beam | 
 | Clear the path of the beam and/or aim the remote | |
| not operate. | 
 | or remote is not aimed at the sensor. | 
 | at the sensor. | |
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 | The batteries are weak or installed incorrectly. | 
 | Replace the batteries or install correctly. | |
| PARENTAL CONTROL  | 
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 | Turn  | |
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| Parental control | 
 | News or sports event being broadcast. | 
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 | Parental Control does not work with news or | 
| protection is not | 
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 | sporting events. | 
| working properly. | 
 | Ratings not set. | 
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 | Set ratings as desired. | 
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