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| TROUBLESHOOTING GUIDE | |||
Check the following before requesting service: |
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SYMPTOM |
| POSSIBLE CAUSE |
| POSSIBLE SOLUTION | |
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POWER |
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No power. |
| The AC power cord is not |
| Connect the AC power cord to | |
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| the AC outlet. | |
TV BROADCAST RECEPTION |
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| TV station experiencing problems. |
| Try another channel. | |
Poor or no picture. |
| Picture control is not adjusted. |
| Check picture control settings. | |
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| Possible local interference. |
| Check for source of reception disturbance. | |
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| Antenna/CATV connector is not connected. |
| Check CATV connection or VHF/UHF antenna. | |
Picture wobbles or drifts. |
| TV station experiencing problems. |
| Try another channel. | |
| Cable TV channel is scrambled. |
| A Cable box needs to be used (if desired). | ||
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| Possible local interference. |
| Check for source of reception disturbance. | |
No CATV reception. |
| CATV connected improperly or not connected. |
| Check all CATV connections. | |
| TV/CATV option set to TV. |
| Set TV/CATV option to CABLE. | ||
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| Cable TV service interrupted. |
| Contact your Cable TV company. | |
No reception above ch13. |
| ATV/CATV option set to AIR. |
| Set TV/CATV option to CABLE. | |
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| TV station experiencing problems. |
| Try another channel. | |
Poor or no sound. |
| MUTE button is pressed. |
| Press MUTE button again. | |
| Possible local interference. |
| Check for source of reception disturbance. | ||
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| Antenna/CATV connector is not connected. |
| Check CATV connection or VHF/UHF antenna. | |
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| Volume is set to minimum. |
| Increase volume. | |
TV shuts off. |
| TV station stopped broadcasting. |
| Tune to a new channel. | |
| Sleep Timer is set. |
| Set Sleep Timer to Off. | ||
Closed Captioning not |
| TV signal is weak. |
| Check CATV or VHF/UHF antenna connection. | |
| TV station experiencing problems or |
| Try another channel. | ||
working. |
| program tuned is not closed captioned. |
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| Closed Captioning not turned on. |
| Turn Closed Captioning on. | |
REMOTE CONTROL |
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| Distance is too far or too much |
| Operate within 15 feet or reduce | |
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| light in the room. |
| the light in the room. | |
Remote control does |
| There is an obstacle in the path of the beam |
| Clear the path of the beam and/or aim the remote | |
not operate. |
| or remote is not aimed at the sensor. |
| at the sensor. | |
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| The batteries are weak or installed incorrectly. |
| Replace the batteries or install correctly. | |
PARENTAL CONTROL |
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| Turn | |
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Parental control |
| News or sports event being broadcast. |
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| Parental Control does not work with news or |
protection is not |
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| sporting events. |
working properly. |
| Ratings not set. |
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| Set ratings as desired. |
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