Getting Help
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The images captured with the camera are not clear
❑Shooting under fluorescent light may produce reflections.
❑Red or green noise may occur if the captured images include dark portions.
❑If you import a still image of resolution 640 x 480, the image may appear grainy.
❑The viewing image and the captured image may differ when you import a still image of size 640 x 480.
❑Check that the lens of the camera lens is clean.
❑Use the focus ring to adjust the focus.
There are picture gaps and sound gaps when importing video images
❑If you are shooting using a battery pack, use the AC profile in PowerPanel. See the PowerPanel software help file for details.
❑Gaps may occur due to the effect settings in the Smart Capture software. See the online help of the Smart Capture help file for details.
The camera does not show any images
❑Check that you are not using any other application, such as Smart Capture, which is using the camera. If the camera still does not show any images, restart your computer.
❑Pressing Ctrl+Alt+Delete or turning off the computer with the power switch may result in data loss in files that are currently open.
I cannot record using Smart Capture, Smart Write, or Smart Label
1
in the task tray.
2Select Properties from the Option menu.
3Check Record and Microphone, and click OK.
4Uncheck “Mute” in microphone if it is checked.
Smart Write and Smart Label do not start
Reinstall the software using the Application Recovery CD.