Sony USB 598 Warranty Troubleshooting, Uninstalling the Watcher software, Troubleshooting GPS

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Watcher Basics

3.From the Extras item on the Watcher menu, select Turn ...

Device Off.

When the modem is powered off, Watcher displays “Device is powered OFF;” most of the Watcher and modem features are not available.

To power the modem on:

1.From the Extras item on the Watcher menu, select Turn ...

Device On.

Warranty

To view the Sierra Wireless warranty (PDF), in Finder navigate to Applications > Sierra Wireless Watcher > Docs.

Troubleshooting

Consult the Sierra Wireless web site at www.sierrawireless.com, where you will find an extensive knowledge base that can be searched to address most problems.

Contact your service provider.

Troubleshooting GPS

If GPS doesnʹt seem to be working:

Try GPS when youʹre not roaming.

Ensure you have a clear view of the sky; if youʹre in a forested area, or near tall buildings, move to another location.

Confirm with your service provider that your account includes GPS support.

Contact your service provider.

Uninstalling the Watcher software

Note: As part of the software removal process you will be prompted to restart your computer; save any open documents.

To remove the Watcher software from your computer:

1.Exit Watcher (page 27).

 

 

 

 

 

 

 

Document 2131141. Rev

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Contents User Guide Mac Important Notice Safety and Hazards Qualcomm 3G Limitation of Liability Patents CopyrightSales@sierrawireless.com Table of Contents Activation Technical Specifications USB 598 modem User Guide 2131141 Introducing the USB 598 modem Feature summaryWelcome TRU-Install Wireless modemTRU-Locate Additional features of the modem Cdma 3G servicesSystem components Package contentsUSB modem Cdma service provider accountModem drivers and enabling software Cdma wireless network Care and maintenance of your modemGetting Started Account activation and configurationUSB 598 software USB 598 modem User Guide System requirements InstallationInstalling the modem and software Removing the modem Using the USB extension cable and laptop clipModem Laptop clip USB extension cable Inserting the microSD card Using a microSD cardRemoving the microSD card USB 598 modem User Guide Activation Account configuration proceduresActivating on a Mac computer Text/window Description/next action Displayed Text/window displayed, and your next actionActivation Assistant USB 598 modem User Guide 2131141 Starting and closing Watcher Watcher BasicsWatcher icons and text Watcher windowNo device detected / Searching Connection statesConnected Determining the type of coverageWatcher menu options Watcher menu optionsUsing SMS Connecting to the networkViewing the amount of data transferred Ending a connectionCreating and sending an SMS message Displaying the SMS windowReplying to or forwarding an SMS message Displaying your phone number and ESN GPS Location-based servicesDeleting SMS messages Displaying GPS informationSecurity When the modem is lockedInitial lock code Locking the modem Powering the modem offUnlocking the modem Uninstalling the Watcher software Warranty TroubleshootingTroubleshooting GPS Remove the modem LED operation Technical SpecificationsLED operation Radio frequency and electrical specifications Radio frequency and electrical specificationsEnvironmental specifications Environmental specificationsUSB 598 modem User Guide 2131141 Regulatory Information Important safety/compliance informationFCC ID N7NU598 USB 598 modem User Guide Regulatory Information USB 598 modem User Guide 2131141 ESN Appendix a GlossaryFCC SMS TIA VPN USB 598 modem User Guide 2131141 Numerics IndexFCC Index USB 598 modem User Guide 2131141