Dell Official R820 Manual for System Maintenance and Troubleshooting

Page 95

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.

2.Open the system.

3.If applicable, remove the cooling shroud or the processor expansion module.

4.Locate the battery socket.

CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

5.To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.

Figure 55. Replacing the System Battery

1. positive side of battery connector

2. system battery

3.negative side of battery connector

6.Lift the battery out of the securing tabs at the negative side of the connector.

7.To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector.

8.Hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector.

9.Press the battery straight down into the connector until it snaps into place.

10.Install either the cooling shroud or the processor expansion module, as applicable.

11.Close the system.

12.Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals

13.Enter the System Setup to confirm that the battery is operating properly.

14.Enter the correct time and date in the System Setup Time and Date fields.

15.Exit the System Setup.

Hard-Drive Backplane

Depending on your configuration, your system supports the following backplanes:

2.5inch (x16) SAS/SATA backplane or

2.5inch (x8) SAS/SATA backplane or

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Contents Regulatory Model E21S Series Regulatory Type E21S001 Page Contents Removing the Processor Expansion Module Installing System ComponentsInternal USB Memory Key Optional Jumpers And Connectors Troubleshooting Your SystemUsing System Diagnostics 149 125131 Page Indicator, Button, or Icon Description Connector Front-Panel Features And IndicatorsLCD panel LCD Panel FeaturesView Menu Setup MenuHome Screen Hard-Drive Indicator Patterns Seconds Back-Panel Features And IndicatorsSteady green Drive online Blinks green three Indicators are off Link indicator is NIC Indicator CodesPower Indicator Condition Pattern Not lit Power Indicator CodesIndicator Indicator Code Link indicator is Other Information You May Need F11 Choosing The System Boot ModeKeystroke Description F10Using The System Setup Navigation Keys Entering System SetupSystem Setup Options Responding To Error MessagesSystem Information Screen System Setup Main ScreenSystem Bios Screen Processor Settings Screen Memory Settings ScreenExecute Disable option is set to Enabled Option is set to EnabledIP Prefetcher option is set to Enabled Execute DisableIntegrated Devices Screen Sata Settings ScreenBoot Settings Screen Serial Communications Screen System Profile Settings Screen System Security Screen Assigning a System And/Or Setup Password System And Setup Password FeaturesMiscellaneous Settings Page Operating With a Setup Password Enabled Entering The Uefi Boot ManagerUsing Your System Password To Secure Your System Boot Manager Screen Using The Boot Manager Navigation KeysChanging The Thermal Settings IDRAC Settings UtilityUefi Boot Menu Entering The iDRAC Settings UtilityPage Page Removing The Front Bezel Recommended ToolsFront Bezel Optional Opening The System Installing The Front BezelOpening And Closing The System Closing The System Inside The SystemInside a Two-Processor System Removing the Processor Expansion Module Processor Expansion ModulePage Alignment guide left Release lever Support pins Installing The Processor Expansion Module Removing The Cooling Shroud Installing The Cooling ShroudCooling Shroud Top Cover Lock Latch Installing The Top Cover Lock LatchSystem Memory Memory Socket Locations on the System Board Channel 0 slots A1, A5, and A9 ProcessorMode-Specific Guidelines General Memory Module Installation GuidelinesAdvanced ECC Lockstep Sample Memory Configurations1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, B1, B2 A5, A6, B5 and B6 B4 and 8 GB DIMMsD9, D10, D11, D12 2048 8R x4, 1600 MT/s Removing Memory ModulesEjecting The Memory Module Installing Memory ModulesInstalling The Memory Module Removing a 2.5 Inch Hard-Drive Blank Hard DrivesRemoving a Hot-Swap Hard Drive Installing a 2.5 Inch Hard-Drive BlankInstalling a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Removing The Optical Drive Installing a Hard Drive Into a Hard-Drive CarrierOptical Drive Optional Cooling Fans Installing The Optical DriveRemoving a Cooling Fan Removing and Installing a Cooling FanRemoving The Cooling-Fan Assembly Installing The Cooling FanRemoving and Installing the Cooling-Fan Assembly Installing The Cooling-Fan AssemblyReplacing The Internal USB Key Internal USB Memory Key OptionalHeight Length Link Width Slot Width Expansion Cards Installation GuidelinesExpansion Cards And Expansion-Card Risers Riser PCIe SlotRemoving An Expansion Card From An Expansion-Card Riser 1 Or Expansion-card connector Expansion-card holder Grooves Removing An Expansion Card From The Expansion-Card Riser Close the system Expansion-card connector Expansion-card riser Installing An Expansion Card Into The Expansion-Card Riser Removing Expansion-Card Risers Riser guide-back right Expansion-card connector slot Removing and Installing the Expansion Card Riser SD vFlash Card Installing Expansion-Card RisersRemoving The Internal Dual SD Module Internal Dual SD ModuleReplacing An SD vFlash Card Removing and Installing the Internal Dual SD Module Installing the Internal Dual SD ModuleRemoving An Internal SD Card Installing An Internal SD CardInternal SD Card Integrated Storage Controller CardRemoving The Integrated Storage Controller Card Removing the SAS Cable ConnectorStorage-controller card Network Daughter Card Installing The Integrated Storage Controller CardRemoving The Network Daughter Card Lift the network daughter card out of the chassis Removing The Processor Installing The Network Daughter CardProcessors Heat sink Close-lock symbol Removing and Installing a Processor Installing The ProcessorHot Spare Feature Power SuppliesRemoving and Installing an AC Power Supply Removing An AC Power SupplyWiring Instructions For a DC Power Supply Installing An AC Power SupplyRequired Wires Assembling The DC Input Power Wires Removing a DC Power SupplyRemoving and Installing a DC Power Supply Installing a DC Power SupplyReplacing The System Battery System BatteryRemoving The Power Supply Blank Installing The Power Supply BlankHard-Drive Backplane Replacing the System BatteryRemoving The Hard-Drive Backplane Hooks Cable securing guide Perc card System board Hard-drive backplane PCIe SSD backplane Release tab Connectors PCIe SSD C connector Hooks Securing slots Release tabs Cabling Diagram-2.5 Inch x16 Hard-Drive Backplane Installing The Hard-Drive BackplaneRemoving The Control-Panel Assembly Control Panel AssemblyRemoving The System Board Installing The Control-Panel AssemblySystem Board Page Removing and Installing the System Board Installing The System BoardPage Troubleshooting a USB Device Troubleshooting External ConnectionsTroubleshooting The Video Subsystem Troubleshooting a Wet System Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Damaged System Troubleshooting Cooling Problems Troubleshooting The System BatteryTroubleshooting Power Supplies Troubleshooting System Memory Troubleshooting Cooling FansTroubleshooting An SD Card Troubleshooting An Internal USB KeyTroubleshooting a Hard Drive Troubleshooting An Optical DriveTroubleshooting a Tape Backup Unit Troubleshooting a Storage Controller Troubleshooting Processors Troubleshooting Expansion CardsIf the problem persists, see Getting Help 118 When To Use The Embedded System Diagnostics Dell Online Diagnostics Dell Embedded System DiagnosticsLeast one event description is recorded Running The Embedded System DiagnosticsSystem Diagnostic Controls Jumper Setting Description System Board Jumper SettingsConnector Description System Board ConnectorsRISER1 Disabling a Forgotten Password Memory Expansion slots using riser cardExpansion Bus Internal Connectors BackDrives FrontExpanded Operating Temperature Connectors VideoMaximum Vibration Environmental TemperatureTemperature Continuous Operation Relative HumidityGaseous Contamination Environmental130 Removing LCD Messages System Error MessagesLCD Messages Viewing LCD MessagesAction Error CodeAMP0302 Message DetailsCPU0000 Message ASR0003 MessageBAT0002 Message BAT0017 MessageCPU0700 Message CPU0010 MessageCPU0023 Message CPU0204 MessageCPU0704 Message CPU0702 MessageCPU0703 Message Details Fan operating speed is out of range Action If the issue persists, see Getting HelpAction Reinstall or reconnect the hardware HWC2003 Message FAN0000 MessageMEM0701 Message MEM0000 MessageMEM0001 Message MEM0007 MessagePCI1304 Message MEM1208 MessageMEM8000 Message PCI1302 MessagePCI1360 Message PCI1320 MessagePCI1342 Message PCI1348 MessagePSU0002 Message PST0128 MessagePST0129 Message PSU0001 MessagePSU0032 Message PSU0006 MessagePSU0016 Message PSU0031 MessagePSU0037 Message PSU0034 MessagePSU0035 Message PSU0036 MessageSystem power consumption PSU1201 Message Power supply redundancy is lost DetailsSystem power inventory change Configuration and power consumptionRFM2002 Message RFM1014 MessageRFM1201 Message RFM2001 MessageSecurity may be compromised SEL0006 Message All event logging is disabled DetailsAppear if the user disabled event logging Power. If problem persists call supportTMP0121 Message Issues persists, contact supportFailed FailuresAlert Messages Diagnostic Messages148 Contacting Dell Getting Help
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