Dell R805 owner manual When to Use the System Diagnostics, Running the System Diagnostics, 162

Page 162

When to Use the System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.

Running the System Diagnostics

The system diagnostics is run from the utility partition on your hard drive.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

1As the system boots, press <F10> during POST.

2From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory.

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.

System Diagnostics Testing Options

Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options.

Table 5-1. System Diagnostics Testing Options

Testing Option

Function

 

 

Express Test

Performs a quick check of the system. This option runs device

 

tests that do not require user interaction. Use this option to

 

quickly identify the source of your problem.

Extended Test

Performs a more thorough check of the system. This test can

 

take an hour or longer.

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Running the System Diagnostics

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m September TT864 Contents Memory Information Screen Entering the BMC Setup Module BMC Setup Module OptionsRemoving the Front Bezel Replacing the Front Bezel Contents Integrated Devices Screen Serial Communication ScreenInstalling a Hard Drive Into a Drive Carrier Opening and Closing the SystemRemoving the Riser 2 Board From Removing the Memory Module CoolingRemoving the Fan Brackets Replacing the Fan Bracket Replacing the Riser 2 Board onInstalling Memory Modules 117 Removing Memory Modules 119 Installing an Optical Drive Into the OpticalGeneral Memory Module Installation Replacing the System Battery 125Installing the Control Panel Assembly Control Panel Assembly Service-onlyRemoving the Control Panel Assembly System Board Service-only Procedure149 Troubleshooting System Memory 150161 152SAS/SATA Backplane Board Connectors Sideplane Board ConnectorsExpansion-Card Riser-Board Components Other Information You May Need About Your SystemAccessing System Features During Startup Allows you to configure NIC settings for PXE boot. For more Keystrokes for Accessing System Features Description CtrlCKeystroke enters the RAID configuration utility. For more Controller User’s Guide for more informationPower to the system is turned off Front-Panel Features and IndicatorsAmount of memory installed Video monitor can take fromA paper clip Device driver errors when usingCertain operating systems. This By the operating systemsBeen powered on LCD panel displays an error codeAC power and an error has been USB connectorsHard-Drive Indicator Codes Hard-Drive IndicatorsBack-Panel Features and Indicators Off six secondsConnecting External Devices Power Indicator Codes NIC Indicator Codes Link indicatorNIC Indicator Codes LCD Status MessagesE1114 Temp Ambient E1000Call Support E1118 CPU TempE121A 8V PwrGd E1218 PCI RsrPwrGd E121D 1.2V VM DualE123C Planar LOM E1232E123B LOM Mezz E1310 RPM Fan ##E1418 E1414Thermtrip PresenceE1422 CPU Machine E141F CPU ProtocolE1421 CPU Init ChkE1710 Channel E1624E1625 E1711 PCI Perr B##PCI Serr Slot E1810 HDD ## FaultE1712 E1714 Unknown ErrE1812 HDD ## E1811 HDD ## RbldAbrt RemovedController E2017 Timer Fail E2011 Mem ConfigE2013 Shadow Bios E2018 Prog TimerE201C SMI Init E201E Post Mem Test Bios Post memory test failureE2020 CPU Config E2021 MemoryE2112 Mem Spare Disable DimmE2111 SBE Log I1910 IntrusionI1916 Video Off Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages W1228 Romb BattSystem Messages Update Remote Disabled! MemoryConfiguration Please wait Bios UpdateRemote Access Error IncorrectError Error caused aFound Mode detectedInvalid PCIe card InternalStorageAvailable No boot deviceNo timer tick InterruptPCIe Degraded Link Width ErrorError Embedded IntegratedPlug & Play Error Slot nUpdate attempt RemoteSector not found Seek errorROM bad checksum Seek operationFollowing faulty Setup programTimer chip DisabledCode update Write fault Write fault on selected driveLoaded for Processor n Diagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesMain Screen System Setup OptionsUsing the System Setup Program System if any changes were madeMain System Setup Program Screen Cache size, and so on. See Table Boot SequenceOn the hard drives installed in your system Include the diskette drive, CD drive, hard drives,Memory Information Screen CPU Information Screen Enabling AMD PowerNow! Technology Displays the family, model, and steppingSpecified processor Integrated Devices Screen Serial Communication Screen System Security Screen At default settings When set to On without Pre-boot Measurements,Bypasses pre-boot measurements When set to Deactivate, the TPM is disabledExit Screen System and Setup Password Features Using the System PasswordPage Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsInstalling System Components Installing System ComponentsRecommended Tools Inside the SystemSlimline optical drive optional Front Bezel Control Panel LCD With Bezel Installed Removing the Front BezelOpening and Closing the System Replacing the Front BezelOpening the System Closing the SystemHard Drives Alignment J hooksInstalling a Drive Blank Removing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hot-Plug Hard DriveInstalling a Hot-Plug Hard Drive Hard drive Drive carrier release handleInstalling a Hard Drive Into a Drive Carrier Replacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Power Supplies Removing a Power Supply Replacing a Power Supply Power-supply handleInternal SD Card Removing the Power Supply BlankInstalling the Power Supply Blank Removing the SD CardInstalling the SD Card Close the system. See Closing the System onSD card System Fans Removing a System FanRemoving and Installing a Cooling Fan Fan release handle Replacing a Cooling FanInstalling a SAS Controller Daughter Card SAS Controller Daughter CardRelease tab UsedConnector Removing a SAS Controller Daughter CardRAID Battery Installing a RAID BatteryRemoving a RAID Battery Configuring the Boot Device Battery carrierRAID battery Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key13. Installing an Internal USB Key USB memory key Expansion-card riser Installing System ComponentsExpansion Card Installation Guidelines Installing an Expansion CardExpansion Cards Removing an Expansion Card Expansion-card guide latch Cooling Shrouds Removing the Memory Module Cooling ShroudsMounting pins Release tabsInstalling the Processor Cooling Shroud Installing the Memory Module Cooling ShroudsRemoving the Processor Cooling Shroud Fan Brackets Removing the Fan BracketsReplacing the Fan Bracket Expansion-Card Risers Removing Expansion-Card RiserReplacing Expansion-Card Riser 100 System board socket101 Removing the Riser 2 Board From the Expansion-Card Bracket Replacing the Riser 2 Board on the Expansion-Card Bracket 103RAC Card Removing the RAC Card20. Removing and Installing a RAC Card Standoff holes 105Installing a RAC Card LOM Daughter Card Removing the LOM Daughter Card107 LOM daughter card connector Removing the Optical Drive from the System Optical DriveReplacing the LOM Daughter Card 109Installing the Optical Drive 111 Removing the Optical Drive From the Optical Drive Tray Sata interface cableInstalling an Optical Drive Into the Optical Drive Tray 113General Memory Module Installation Guidelines System Memory115 Memory Sparing Support 116117 Installing Memory ModulesMemory Sparing Configurations DIMMs Available Spared 512 MB 12 GB 28 GB 56 GB 112 GB 16 GB25. Installing and Removing a Memory Module Memory module Socket Alignment keysRemoving Memory Modules 119Integrated NIC TOE ProcessorsRemoving a Processor 121 26. Installing and Removing the Heat Sink Heat sink Installing a Processor 123Installing System Components System battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery Locate the battery socket. See System Board Connectors onInstalling System Components Removing the Sideplane Board Installing the Sideplane BoardSideplane Board 127128 HandleSAS controller daughter card socket SAS/SATA Backplane Board Removing the SAS/SATA Backplane Board129 Installing the SAS/SATA Backplane Board Optical drive power connector Securing slots Securing tabsSAS/SATA backplane board Control Panel Assembly Service-only Procedure Removing the Control Panel Assembly131 Display module Display module cable Control panel cable Control panel circuit boardRemoving the System Board System Board Service-only ProcedureInstalling the Control Panel Assembly 133Installing System Components 135 System-board trayInstalling the System Board Start-Up Routine Safety First-For You and Your SystemManagement software Documentation Monitors power indicator 137Troubleshooting IRQ Assignment Conflicts Checking the Equipment138 Monitor is not working properly Video memory is faulty Troubleshooting External ConnectionsTroubleshooting the Video Subsystem 139Troubleshooting the Keyboard Troubleshooting Basic I/O Functions Troubleshooting the Mouse141 Troubleshooting a Serial I/O Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a USB Device 143Troubleshooting a Wet System Liquid spilled on the system Excessive humidity 144145 Troubleshooting a Damaged System System was dropped or damagedTroubleshooting the System Battery Troubleshooting Power Supplies147 Action Troubleshooting System Cooling Problems Troubleshooting a Fan149 Troubleshooting System Memory 151 Troubleshooting an SD Card or Internal USB Key System cannot read data from an SD card or USB keyTroubleshooting an Optical Drive 153Troubleshooting an External Tape Drive Troubleshooting a Hard Drive 155Troubleshooting Your System Troubleshooting a SAS Controller Daughter Card 157Troubleshooting Expansion Cards 159 Troubleshooting the Microprocessors Using Server Administrator Diagnostics System Diagnostics FeaturesSystem Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics 162Selecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 163Viewing Information and Results Jumpers and Connectors System Board Jumpers165 Configuration settings are retained at Default system bootSystem Board Jumper Settings Jumper SettingDescription System Board ConnectorsPassword feature is disabled Default The password feature is enabledSystem Board Connectors 168169 SAS/SATA Backplane Board Connectors Drive 0 connector Drive 1 connector SAS connector SAS Jumpers and Connectors171 Expansion-Card Riser-Board Components and PCIe Buses Sideplane Board ConnectorsSystem board connector 172System board connector Length Pin collars System board connector Jumpers and Connectors173 Disabling a Forgotten Password Contacting Dell 175Getting Help 176 177 Amperes AC Alternating current178 179 180 181 182 Hz Hertz183 184 185 186 RAC Remote access controller 187System diskette See bootable diskette 188189 System memory See RAMTCP/IP Transmission Control Protocol/Internet Protocol 190 VAC Volts alternating current VDC Volts direct current191 192 193 IndexIndex 195 Sideplane board, 127 system board, 136 USB memory keyMicroprocessor See processor Power supply, 79 system battery, 125 system board 197Serial communications options Troubleshooting tape drive USB device, 143 video Upgrades processor199 200
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