Dell R805 owner manual Troubleshooting Expansion Cards

Page 158

4Check the configuration settings, make any necessary corrections, and restart the system.

If the problem is not resolved, continue to the next step.

5Remove the bezel. See "Removing the Front Bezel" on page 69.

6Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

7Open the system. See "Opening and Closing the System" on page 70.

8Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card" on page 84.

9If present, ensure that the RAID battery is properly installed and connected.

10Verify that the cable connections between the SAS/SATA backplane(s) and the SAS controller daughter card are correct. See "Installing a SAS Controller Daughter Card" on page 84.

11Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS/SATA backplane board.

12Close the system. See "Opening and Closing the System" on page 70.

13Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 175.

Troubleshooting Expansion Cards

NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.

Problem

Error message indicates a problem with an expansion card.

Expansion card performs incorrectly or not at all.

158

Troubleshooting Your System

Image 158
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m September TT864 Contents Memory Information Screen Entering the BMC Setup Module BMC Setup Module OptionsRemoving the Front Bezel Replacing the Front Bezel Contents Integrated Devices Screen Serial Communication ScreenInstalling a Hard Drive Into a Drive Carrier Opening and Closing the SystemRemoving the Riser 2 Board From Removing the Memory Module CoolingRemoving the Fan Brackets Replacing the Fan Bracket Replacing the Riser 2 Board onInstalling Memory Modules 117 Removing Memory Modules 119 Installing an Optical Drive Into the OpticalGeneral Memory Module Installation Replacing the System Battery 125Installing the Control Panel Assembly Control Panel Assembly Service-onlyRemoving the Control Panel Assembly System Board Service-only Procedure149 Troubleshooting System Memory 150161 152Expansion-Card Riser-Board Components SAS/SATA Backplane Board ConnectorsSideplane Board Connectors Other Information You May Need About Your SystemAccessing System Features During Startup Allows you to configure NIC settings for PXE boot. For more Keystrokes for Accessing System Features Description CtrlCKeystroke enters the RAID configuration utility. For more Controller User’s Guide for more informationPower to the system is turned off Front-Panel Features and IndicatorsAmount of memory installed Video monitor can take fromA paper clip Device driver errors when usingCertain operating systems. This By the operating systemsBeen powered on LCD panel displays an error codeAC power and an error has been USB connectorsHard-Drive Indicator Codes Hard-Drive IndicatorsBack-Panel Features and Indicators Off six secondsConnecting External Devices Power Indicator Codes NIC Indicator Codes Link indicatorNIC Indicator Codes LCD Status MessagesE1114 Temp Ambient E1000Call Support E1118 CPU TempE121A 8V PwrGd E1218 PCI RsrPwrGd E121D 1.2V VM DualE123C Planar LOM E1232E123B LOM Mezz E1310 RPM Fan ##E1418 E1414Thermtrip PresenceE1422 CPU Machine E141F CPU ProtocolE1421 CPU Init ChkE1710 Channel E1624E1625 E1711 PCI Perr B##PCI Serr Slot E1810 HDD ## FaultE1712 E1714 Unknown ErrE1812 HDD ## E1811 HDD ## RbldAbrt RemovedController E2017 Timer Fail E2011 Mem ConfigE2013 Shadow Bios E2018 Prog TimerE201C SMI Init E201E Post Mem Test Bios Post memory test failureE2020 CPU Config E2021 MemoryE2112 Mem Spare Disable DimmE2111 SBE Log I1910 IntrusionI1916 Video Off Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages W1228 Romb BattSystem Messages Update Remote Disabled! MemoryConfiguration Please wait Bios UpdateRemote Access Error IncorrectError Error caused aFound Mode detectedInvalid PCIe card InternalStorageAvailable No boot deviceNo timer tick InterruptPCIe Degraded Link Width ErrorError Embedded IntegratedPlug & Play Error Slot nUpdate attempt RemoteSector not found Seek errorROM bad checksum Seek operationFollowing faulty Setup programTimer chip DisabledLoaded for Processor n Code updateWrite fault Write fault on selected drive Diagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesMain Screen System Setup OptionsUsing the System Setup Program System if any changes were madeMain System Setup Program Screen Cache size, and so on. See Table Boot SequenceOn the hard drives installed in your system Include the diskette drive, CD drive, hard drives,Memory Information Screen CPU Information Screen Specified processor Enabling AMD PowerNow! TechnologyDisplays the family, model, and stepping Integrated Devices Screen Serial Communication Screen System Security Screen At default settings When set to On without Pre-boot Measurements,Bypasses pre-boot measurements When set to Deactivate, the TPM is disabledExit Screen System and Setup Password Features Using the System PasswordPage Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module OptionsInstalling System Components Installing System ComponentsRecommended Tools Inside the SystemSlimline optical drive optional Front Bezel Control Panel LCD With Bezel Installed Removing the Front BezelOpening and Closing the System Replacing the Front BezelOpening the System Closing the SystemHard Drives Alignment J hooksInstalling a Drive Blank Removing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hot-Plug Hard DriveInstalling a Hot-Plug Hard Drive Hard drive Drive carrier release handleRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive CarrierReplacing a Hard-Drive Carrier Power Supplies Removing a Power Supply Replacing a Power Supply Power-supply handleInternal SD Card Removing the Power Supply BlankInstalling the Power Supply Blank Removing the SD CardSD card Installing the SD CardClose the system. See Closing the System on System Fans Removing a System FanRemoving and Installing a Cooling Fan Fan release handle Replacing a Cooling FanInstalling a SAS Controller Daughter Card SAS Controller Daughter CardRelease tab UsedConnector Removing a SAS Controller Daughter CardRemoving a RAID Battery RAID BatteryInstalling a RAID Battery RAID battery Configuring the Boot DeviceBattery carrier Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key13. Installing an Internal USB Key USB memory key Expansion-card riser Installing System ComponentsExpansion Cards Expansion Card Installation GuidelinesInstalling an Expansion Card Removing an Expansion Card Expansion-card guide latch Cooling Shrouds Removing the Memory Module Cooling ShroudsMounting pins Release tabsRemoving the Processor Cooling Shroud Installing the Processor Cooling ShroudInstalling the Memory Module Cooling Shrouds Fan Brackets Removing the Fan BracketsReplacing the Fan Bracket Replacing Expansion-Card Riser Expansion-Card RisersRemoving Expansion-Card Riser 100 System board socket101 Removing the Riser 2 Board From the Expansion-Card Bracket Replacing the Riser 2 Board on the Expansion-Card Bracket 103RAC Card Removing the RAC Card20. Removing and Installing a RAC Card Standoff holes 105Installing a RAC Card 107 LOM Daughter CardRemoving the LOM Daughter Card LOM daughter card connector Removing the Optical Drive from the System Optical DriveReplacing the LOM Daughter Card 109Installing the Optical Drive 111 Removing the Optical Drive From the Optical Drive Tray Sata interface cableInstalling an Optical Drive Into the Optical Drive Tray 113General Memory Module Installation Guidelines System Memory115 Memory Sparing Support 116117 Installing Memory ModulesMemory Sparing Configurations DIMMs Available Spared 512 MB 12 GB 28 GB 56 GB 112 GB 16 GB25. Installing and Removing a Memory Module Memory module Socket Alignment keysRemoving Memory Modules 119Removing a Processor Integrated NIC TOEProcessors 121 26. Installing and Removing the Heat Sink Heat sink Installing a Processor 123Installing System Components System battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery Locate the battery socket. See System Board Connectors onInstalling System Components Removing the Sideplane Board Installing the Sideplane BoardSideplane Board 127SAS controller daughter card socket 128Handle 129 SAS/SATA Backplane BoardRemoving the SAS/SATA Backplane Board SAS/SATA backplane board Installing the SAS/SATA Backplane BoardOptical drive power connector Securing slots Securing tabs 131 Control Panel Assembly Service-only ProcedureRemoving the Control Panel Assembly Display module Display module cable Control panel cable Control panel circuit boardRemoving the System Board System Board Service-only ProcedureInstalling the Control Panel Assembly 133Installing System Components 135 System-board trayInstalling the System Board Start-Up Routine Safety First-For You and Your SystemManagement software Documentation Monitors power indicator 137138 Troubleshooting IRQ Assignment ConflictsChecking the Equipment Monitor is not working properly Video memory is faulty Troubleshooting External ConnectionsTroubleshooting the Video Subsystem 139Troubleshooting the Keyboard 141 Troubleshooting Basic I/O FunctionsTroubleshooting the Mouse Troubleshooting a Serial I/O Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a USB Device 143Troubleshooting a Wet System Liquid spilled on the system Excessive humidity 144145 Troubleshooting a Damaged System System was dropped or damaged147 Troubleshooting the System BatteryTroubleshooting Power Supplies Action 149 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 151 Troubleshooting an SD Card or Internal USB Key System cannot read data from an SD card or USB keyTroubleshooting an Optical Drive 153Troubleshooting an External Tape Drive Troubleshooting a Hard Drive 155Troubleshooting Your System Troubleshooting a SAS Controller Daughter Card 157Troubleshooting Expansion Cards 159 Troubleshooting the Microprocessors Using Server Administrator Diagnostics System Diagnostics FeaturesSystem Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics 162Selecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing 163Viewing Information and Results 165 Jumpers and ConnectorsSystem Board Jumpers Configuration settings are retained at Default system bootSystem Board Jumper Settings Jumper SettingDescription System Board ConnectorsPassword feature is disabled Default The password feature is enabledSystem Board Connectors 168169 SAS/SATA Backplane Board Connectors 171 Drive 0 connector Drive 1 connectorSAS connector SAS Jumpers and Connectors Expansion-Card Riser-Board Components and PCIe Buses Sideplane Board ConnectorsSystem board connector 172173 System board connector LengthPin collars System board connector Jumpers and Connectors Disabling a Forgotten Password Getting Help Contacting Dell175 176 177 Amperes AC Alternating current178 179 180 181 182 Hz Hertz183 184 185 186 RAC Remote access controller 187System diskette See bootable diskette 188TCP/IP Transmission Control Protocol/Internet Protocol 189System memory See RAM 190 VAC Volts alternating current VDC Volts direct current191 192 193 IndexIndex 195 Sideplane board, 127 system board, 136 USB memory keyMicroprocessor See processor Power supply, 79 system battery, 125 system board 197Serial communications options 199 Troubleshooting tape drive USB device, 143 videoUpgrades processor 200
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