Axis Communications AXIS 5550, Network Print Servers, AXIS 5500 manual Established, Replies

Page 131

Troubleshooting

IP Address Check with By sending a data packet to a specific IP address and waiting for a reply, Ping Ping can determine whether that IP address is accessible. Ping can also

help you to determine IP address conflicts with your AXIS 5500/AXIS 5550 and troubleshoot TCP/IP problems on the network. Follow the instructions below to diagnose your problem.

Windows:

Open a Command Prompt and enter the following commands:

Syntax

ping <IP address>

Example

ping 192.168.3.191

 

The host will return reply from 192.168.3.191, or a similar message. This

 

indicates that the address has been set and that communication is

 

established

UNIX/Linux and

Open a Terminal and enter the following commands:

Mac OS X

 

Syntax

ping <IP address>

Example

ping 192.168.3.191

The host will return psname is alive, or a similar message. This indicates that the address has been set and that communication is established.

Replies:

Subsequent replies will provide an explanation of the cause of the problem.

 

Replies from DOS can be interpreted as defined in the table below (for

 

UNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):

 

 

 

 

 

 

Interpretation and recommendation

 

Ping Reply

 

 

 

Axis Network Print Server connected

Axis Network Print Server

 

 

 

 

disconnected

 

 

 

 

 

 

 

 

 

The AXIS 5500/AXIS 5550 is respond-

The IP address is already in use and

 

 

ing correctly. There are probably no

 

bytes = 32 time = 2 ms

cannot be used again. You must obtain

 

conflicts with the IP address — discon-

 

- or something similar

a new IP address for your AXIS

 

nect the AXIS 5500/AXIS 5550 and

 

 

5500/AXIS 5550.

 

 

ping again to verify.

 

 

 

 

 

 

 

 

destination host unreach-

The AXIS 5500/AXIS 5550 is not acces-

—

 

able

sible. Check your network settings.

 

 

 

 

 

 

 

 

The IP address is not in use. You are ei-

This IP address is not used by anyone

 

 

and is available for use for your AXIS

 

 

ther pinging the wrong IP address or

 

request timed out

5500/AXIS 5550. Set the IP address

 

your AXIS 5500/AXIS 5550 does not

 

 

again, power on the AXIS 5500/AXIS

 

 

have the correct IP address.

 

 

5550 and then try accessing the unit.

 

 

 

 

 

 

 

 

no response from ping

The AXIS 5500/AXIS 5550 is not acces-

—

 

command

sible. Check your network settings.

 

 

 

 

 

 

SNMP Device Index If you are using the TCP/IP protocol, check that the SNMP Device Index is correct. See “SNMP Device Index” on page 158.

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Contents Axis 5500 / Axis 5550 User’s Manual Axis 5500/AXIS Network Print ServersRegulatory Information Table of Contents 101 NetWare Parameter Combinations About Axis Support ServicesSection Introduction About this ManualNetwork Printing Windows Supported EnvironmentsAxis 5500 & Axis Package ContentsProduct Overview Axis Network Product CD Axis Physical DescriptionMounting the Axis 5500/AXIS Features and BenefitsProduct Overview Follow these steps to make your printer network ready Basic InstallationConnecting the Hardware Axis Quick OverviewBackside label on print server Address of the print server manually Assigning an IP Address to the Print ServerTest page you print by pressing the test button once Manual IP Address Set the IP Address with Dhcp Example Using Rarp UNIX/LinuxExample Open a Terminal and enter the following commands Using ARP Windows 98/NT Me/2000/XPOpen a Command Prompt and enter the following commands Using ARP UNIX/Linux and MacTCP/IP Making Network Printers available for printing on your PCEnvironment Method Description Client Software Windows Adding Printers in Windows Installation method according to your computer environmentAdding Printers in Windows Wizard searches for a suitable printer driver Windows Interface pagesWindows XP/Server Axis 5500 / Axis 5550 User’s Manual Click Next and Finish Add Microsoft TCP\IP Printing Select ServicesSelect Protocols Add TCP\IP Protocol Ports available USB port Parallel port Axis Printer Click NextList, click Add Port Add Printer Wizard. Click Next Basic SetupClick Next and Finish Close Add/Remove Programs and the Control PanelGo to Start Settings Printers Axis Print Monitor Software US1 US1 Adding Printers in Windows Example AX100086.US1 Axis 5500 / Axis 5550 User’s Manual Port number USB port Parallel port AxisAdding Printers in Windows Bonjour Printing in Mac OS Adding Printers in Macintosh= Bonjour Service Name From the Printer List dialog, select AppleTalk Installation in Mac OS X using AppleTalkInstallation of LPR printing in MAC OS If you want to print using LPR, selectChoosing a Printer Installation on Mac OS 9.1 or older, using AppleTalkClick the LaserWriter 8.0 icon Adding Printers in Macintosh ATYPE1 EPSONLQ2 192.168.3.191IPX/SPX Adding Printers in NetWareSetup using Ndps Click OK Type a name of your choice in the Ndps Printer Agent fieldIPX Network protocol TCP/IP Network protocolAdding Printers in NetWare Controlled Access Printers AXIS5FF66AIPX1 Adding Printers in NetWare TCP/IP Network protocol Example 01d7e1c200408c5ff6a6400c, where D7e1c200408c5ff6a6 and LPT1 If the printer is not in the displayed print listStart Nwpmw32.exe Novell Printer Manager WorkstationOn the any workstation, browse to NW 5.1 File Server\SYSPUBLIC\Win32Click Add. a list of available printers appears Axis 5500 / Axis 5550 User’s Manual Select Network printer and click Next Installing Axis IPP Gateway Configuration Snap For NetWare Setup using iPrintType TOMCAT33 Enter Type Nvxadmup Enter Type Nsweb Enter Click on Create Printer Click on iPrint Management on the left paneHttp//IP address of your NW server631/IPP Choose the with Installation Wizard option Basic Setup with Axis NetPilotAXIS1A0003USB1Q Advanced Installation using Axis NetPilot Button Basic Queue-based printing over IP Installing Axis Network Print ServerWeb browser for Print Server Management on Have just capturedPrint Layout Printer StatusNotification Spooling Adding Printers in UNIX/LinuxPrint Tools Click the Add a new printer button Typical Invocation via a Windows ManagerAlso see TCP Ports Opened for Raw Printing on Typical Invocation from a Terminal WindowInvocation Print Queues DebianRed Hat Select Unix Printer from the Queue Type menu, and click Next Main printconf windowSuSE Axis axinstall Script Uses industry standard network software on the host Print Methods on TCP/IP NetworksLimitations TCP/IP Printing NetBIOS/NetBEUI Printing in OS/2Adding Printers in OS/2 US1 Down Open LAN Server AdministrationCreating Print QueueWeb Pages Updating the FirmwareUpgrading the Firmware TCP/IP Network Type bin hash or binary hash and press Enter Example using print server IP addressChange to binary mode transfer Obtaining the SoftwareUsing a Web browser for Print Server Management Management and ConfigurationManagement and Configuration Management and Configuration Management and Configuration Using Axis ThinWizard for Print Server Management Axis ThinWizard interface appears Using FTP for Print Server Management Example Put config ConfigUsing Telnet Typical Telnet session to view the Account File Using Snmp Using Novell Utilities 100 Auto-IP, on Configuration PossibilitiesAutodetect Printer Type Auto-IPIPP Internet Printing Protocol Mail NotificationRequirements IPP PrintingIPP Axis 5500 / Axis 5550 User’s Manual 105 Open Start Settings PrintersWindows NT Computer Choose Add Printer. The Add Printer Wizard will startHP Internet Printer Connection will start. Click Next Available Ports window, click Add PortNext 108 Configuration Possibilities 110 Logical Printers for Customized Printing Set the parameter Character Set Conversion to Decibm PrintersSelect the PR1 tab Set the parameter Physical Port to USB1 Set the parameter Character Set Conversion to IsoibmAxis 5500 / Axis 5550 User’s Manual 113 Select the PR4 tabSelect the PR1 Web Axis 5500 / Axis 5550 User’s Manual 115 Set the Printer Language Translation parameter to PostscrSet the Physical Port parameter to LPT1 Click the OK button Select Admin Logical Printers and the PR3 tabAxis 5500 / Axis 5550 User’s Manual 117 NetWare Packet Signature Levels Network SpeedChanging Language in the Print Server’s Web Interface Flashloading New Firmware into the Print ServerTCP/IP Restrictions Certificates Enabling Secure Web Services SSL/TLSOver https Importing a CertificateAxis 5500 / Axis 5550 User’s Manual 123 Overriding Port StatusClick the Create initial user button Enabling the SNMPv3 ProtocolType One SectionObtaining an IP Address and Subnet Mask Type TwoAxis 5500 / Axis 5550 User’s Manual 127 128 Test Button Web Interface TroubleshootingLED Indicators Replies Established132 Supported Systems Technical SpecificationSupported Protocols NetBIOS/NetBEUI Printer Connection Approvals DimensionsHardware 136 Axis 5500 / Axis 5550 User’s Manual 137 Parameter ListLLC Menu ROOTPWD. passISO-8859-1 SHIFTJIS, ISO-8859-1, UTF-8 JapaneseDEFIPFRAMETYPE. EthernetII EthernetII, Snap WINSADDR1 0 0 WINSADDR2 0 0DNSADDR1 0 0 DNSADDR2 0 0 FR8022. YES SNMPv3 MenuNetWare Menu NETWENB. YES FR8023. YESParameter List PR8 PR5PR6 PR7Printer3 Menu PR3NAME 66 0 100 60 30Printer2 Menu PR2NAME PR2STRPR5STR 0A 02 0D 0A Printer4 Menu PR4NAMEPR4STR Printer5 Menu PR5NAMEPrinter8 Menu PR8NAME 01 0A 02 0D 0APrinter7 Menu PR7NAME PR7STR 0A 02 0D 0AEmail Menu USB1 MenuU1READT Axis 5500 / Axis 5550 User’s Manual 147 9100-9101, Closed EthernetII, SnapTCP/IP Printing Menu PROSPWD. netprinter ProsprtAxis 5500 / Axis 5550 User’s Manual 149 150 PR1LPRINT2. AX60F4A1.US1 PR2Axis 5500 / Axis 5550 User’s Manual 151 PR3PR4 USB1 LPT1PR1 PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 Printer2 MenuPR4 PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 Printer3 MenuPR3 PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 Printer4 MenuPR6 PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 Printer5 MenuPR5 PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 Printer6 MenuPR8 PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 Printer7 MenuPR7 PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 Printer8 MenuL1BSYTM LPT1 MenuNetWare Parameter Combinations Snmp Device Index TCP Ports Opened for Raw PrintingSelect Port and mark the Port you would like to change Using Windows XP as an exampleClick Configure Port Glossary Glossary Glossary Glossary 164 Axis 5500 / Axis 5550 User’s Manual 165 IndexConfiguration methods Axis 5500 / Axis 5550 User’s Manual 167 Http HttpsNetwork PowerPrint Problems NetWare printing modesAxis 5500 / Axis 5550 User’s Manual 169 Setting upPrinting ProtocolsUser View Certificate
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