Thecus Technology N299 user manual Troubleshooting Guide

Page 81

Chapter 7: Troubleshooting Guide

N299 Won't Turn On

In the event that the N299 won’t turn on, check to see that the power cable is correctly plugged in to the N299. Also check to see if the electrical outlet is functioning.

Resetting NAS IP Address and Admin Password

If you’ve forgotten the admin password, or if you need to reset the unit’s IP address, first make sure that the unit is powered off. press the reset button and the power button at the same time. keep pressing the reset button for 15 seconds then release it. When you hear the beep sound, the rebooting process is completed. After that, the N299's WAN IP address will be reset to 192.168.1.100 temporarily. Please note that all file services at this time will be stopped.

1.When you point your browser to 192.168.1.100, you will see the following screen.

2.If you select Reset to Factory Default option, the system will be reset. Below are the default system settings:

Admin password Æ admin

WAN IP address Æ 192.168.1.100

WAN IP Gateway Æ 192.168.1.1 WAN Jumbo Frame Support Æ Off

LAN IP Æ 192.168.2.254

LAN Jumbo Frame Support Æ Off HTTP Port Æ 80

HTTPS port Æ 443

Forgot My Network IP Address

If you forget your network IP address and have no physical access to the system, you can use the setup wizard to retrieve the IP of your N299.

1.Start the Setup Wizard, and it will automatically detect all Thecus IP storage products on your network.

2.You should be able to find the IP address of the N299 which you have forgotten in the Device Discovery screen.

Can't Access N299 from the LAN

If you cannot access the N299 from the LAN, make sure that its network cable is correctly plugged in. Also, check to see if the N299’s WAN and LAN settings are configured correctly.

Can't Map a Network Drive in Windows XP

You may have problems mapping a network drive under the following conditions:

1.The network folder is currently mapped using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share.

81

Image 81

Contents Thecus N299 Limited Warranty Copyright and Trademark NoticeAbout This Manual Safety Warnings Table of Contents Network Management Overview LoginUser and Group Management System ManagementUsing Photo Gallery Using WebDisk Using iTunes ServerFile Backup Remote AdministrationStripe Size Disk Usage Data Security RAID LevelsIntroduction OverviewProduct Highlights Package Contents Front Panel Data Transfer Rear PanelHard Disk Installation Getting StartedBefore You Begin Cable Connections Installation WizardLogin Change Admin Password Start Browser RAID and FW installation Initial Login First Time SetupSystem Check and Configuration Configure Network SettingsCreate Local Users and Groups Select RAID LevelStart Services Create Folders and Set Up ACLsWeb Administration Interface System ConfigurationMenu Bar Menu BarLanguage Selection Language Package Upload and ManagementUser Upload Language Package List Product Information Status MenuSystem Status System StatusPrinter Status System InformationSystem Information Printer InformationDisk Information Storage ManagementRAID Information Sata InformationDisk Settings RAID ConfigurationDisk Settings RAID LevelDeleting a RAID Creating a RAIDFolder Management FolderEditing Folders Adding FoldersDeleting Folders Add FolderService Folders Folder Access Control List ACLService Folders Folder ACLWAN Configuration WAN ConfigurationNetwork Management Ddns Configuration LAN ConfigurationLAN Configuration Dhcp Server ConfigurationWlan Configuration Wlan ConfigurationWlan Dhcp Configuration EssidWeb Services Configuration Windows Network Configuration SMB/CIFSWeb Service NFS Setup Apple Network SetupApple Network Configuration MAC CharsetLocal User Configuration Local User ConfigurationUser and Group Management Adding UsersLocal Groups Configuration Local Groups ConfigurationModifying Users Deleting UsersAdding Groups Modifying GroupsDeleting Groups System Management Notification ConfigurationSystem Notifications System LogsSystem Configuration Backup and Restore Time and Date SettingsSystem Logs TimeReset to Factory Default Settings System Configuration Download/UploadUpgrading System Firmware Reboot and Shutdown System Change Administrator PasswordChange Administrator Password LogoutFTP Server Additional Feature SetupFTP FTP EncodeITunes Configuration ITunes ServerMedia Server Connecting DMAs to the Media Server Media Manager SettingsAdding Media Share Folders Adding an Http Task Download ManagerDownload Tasks Completed / Total download sizePage Adding an FTP Task Page Page Adding a BT Task Page Page Scheduling Downloads Deleting TasksDownload Schedule ItemDescriptionWindows XP SP2 Printer ServerWindows Vista Select or install a printer and then press OK IP Cam Surveillance Schedule Configuration IP Cam ConfigurationConnect the IP Cam to the N299 IP CameraDesignate a Capture Schedule Page Browse Captured Images Login Using the N299Using WebDisk WebDisk Folder ListUsing iTunes Server Adding Music FilesPlaying Music Files Password Protecting Albums Using Photo GalleryManaging Albums and Photos Creating AlbumsWindows XP Publishing Wizard Uploading Pictures to AlbumsPage Page Page Page Slide Shows Exif InformationFile Backup NsyncNsync Modifiying an Nsync Task Adding an Nsync TaskDeleting an Nsync Task Add Nsync TaskSetting Up an Nsync Target on Another Device Setting Up an Nsync Target on an Nsync DeviceNsync Target Server Setting Designating N299 as an Nsync TargetAdd New Task Thecus Backup UtilityClick Browse this CD Windows XP Data BackupOne-Button USB Copy Apple OS X Backup UtilitiesTips and Tricks Mapping a Client PC to the N299Windows Choose Go Connect to Server… Apple OSUSB Storage Expansion Replacing Damaged Hard DrivesHard Drive Damage Part I Setup a DynDNS Account Remote AdministrationReplacing a Hard Drive RAID Auto-RebuildFirewall Software Configuration Part II Enable Ddns on the RouterPart III Setting up Virtual Servers Https Troubleshooting Guide Problems with Time and Date Settings Restoring Factory DefaultsN299 Chassis Feels Hot Can’t Find Printer Server / Media Server / Download ManagerSimple Problem Diagnosis Procedure Appendix a Product Specifications Hardware SpecificationsSoftware Specifications For supported USB dongles, please contact sales@thecus.com Support-us@thecus.com Appendix B Customer SupportBenefits Appendix C RAID BasicsRAID Levels Improved PerformanceStripe Size Disk UsageRAID Level Percentage Used Source Code Availability Appendix D Licensing InformationGNU General Public License Cgic License TermsPage Page