Thecus Technology N299 user manual Simple Problem Diagnosis Procedure

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Simple Problem Diagnosis Procedure

This procedure is meant to provide a simple and quick way to identify which part of the N299 has failed.

1.Don’t insert a hard disk into the N299. Attach the power cord and then reset the IP address and admin password to the default settings by doing the following:

a)Power on the N299 and immediately press the Reset button for 10 seconds. (The Reset button is near the LAN connector)

b)This resets the N299 to its default IP address and password settings.

Default IP: 192.168.1.100

Default admin password: admin

2.Attach the power cord and connect the LAN cable between the N299 and a PC. Don’t use a hub.

3.Turn on the N299 and check the front panel. The Power LED should glow blue after power button is pressed. Then, the Busy LED starts blinking orange for around 60 seconds. After that, the Busy LED turns off. If the Busy LED keeps blinking orange for more than 3 minutes, the firmware may be corrupted during improper firmware upgrade procedures. It means that the motherboard has malfunctioned and needs to be repaired.

4.Set the IP address of the PC as 192.168.1.111, and then access the Login page. Make sure the N299 and the PC is directly connected through a LAN cable, and not through a hub or a router.

5.Check if the Web Administration Interface shows up and works fine. Then, check if the system status is normal and the HDD Power LED works fine. If the results are positive, it means that the N299 is functioning normally. Otherwise, the N299 may be damaged.

6.Suppose that the N299 has been damaged. If the Power LED glows blue and both system and power fans work fine after power button pressed, the motherboard needs to be checked and repaired. Otherwise, the power supply unit has problems.

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Contents Thecus N299 About This Manual Limited WarrantyCopyright and Trademark Notice Safety Warnings Table of Contents System Management Overview LoginNetwork Management User and Group ManagementRemote Administration Using WebDisk Using iTunes ServerUsing Photo Gallery File BackupStripe Size Disk Usage Data Security RAID LevelsProduct Highlights IntroductionOverview Package Contents Front Panel Data Transfer Rear PanelBefore You Begin Hard Disk InstallationGetting Started Cable Connections Installation WizardLogin Change Admin Password Start Browser RAID and FW installation Configure Network Settings First Time SetupInitial Login System Check and ConfigurationCreate Local Users and Groups Select RAID LevelStart Services Create Folders and Set Up ACLsMenu Bar System ConfigurationWeb Administration Interface Menu BarUser Upload Language Package List Language SelectionLanguage Package Upload and Management System Status Status MenuProduct Information System StatusPrinter Information System InformationPrinter Status System InformationSata Information Storage ManagementDisk Information RAID InformationRAID Level RAID ConfigurationDisk Settings Disk SettingsFolder Creating a RAIDDeleting a RAID Folder ManagementAdd Folder Adding FoldersEditing Folders Deleting FoldersFolder ACL Folder Access Control List ACLService Folders Service FoldersNetwork Management WAN ConfigurationWAN Configuration Dhcp Server Configuration LAN ConfigurationDdns Configuration LAN ConfigurationEssid Wlan ConfigurationWlan Configuration Wlan Dhcp ConfigurationWeb Service Web Services ConfigurationWindows Network Configuration SMB/CIFS MAC Charset Apple Network SetupNFS Setup Apple Network ConfigurationAdding Users Local User ConfigurationLocal User Configuration User and Group ManagementDeleting Users Local Groups ConfigurationLocal Groups Configuration Modifying UsersDeleting Groups Adding GroupsModifying Groups System Logs Notification ConfigurationSystem Management System NotificationsTime Time and Date SettingsSystem Configuration Backup and Restore System LogsUpgrading System Firmware Reset to Factory Default SettingsSystem Configuration Download/Upload Logout Change Administrator PasswordReboot and Shutdown System Change Administrator PasswordFTP Encode Additional Feature SetupFTP Server FTPMedia Server ITunes ConfigurationITunes Server Adding Media Share Folders Connecting DMAs to the Media ServerMedia Manager Settings Completed / Total download size Download ManagerAdding an Http Task Download TasksPage Adding an FTP Task Page Page Adding a BT Task Page Page ItemDescription Deleting TasksScheduling Downloads Download ScheduleWindows XP SP2 Printer ServerWindows Vista Select or install a printer and then press OK IP Cam Surveillance IP Camera IP Cam ConfigurationSchedule Configuration Connect the IP Cam to the N299Designate a Capture Schedule Page Browse Captured Images WebDisk Folder List Using the N299Login Using WebDiskPlaying Music Files Using iTunes ServerAdding Music Files Creating Albums Using Photo GalleryPassword Protecting Albums Managing Albums and PhotosWindows XP Publishing Wizard Uploading Pictures to AlbumsPage Page Page Page Slide Shows Exif InformationNsync File BackupNsync Add Nsync Task Adding an Nsync TaskModifiying an Nsync Task Deleting an Nsync TaskDesignating N299 as an Nsync Target Setting Up an Nsync Target on an Nsync DeviceSetting Up an Nsync Target on Another Device Nsync Target Server SettingAdd New Task Thecus Backup UtilityClick Browse this CD Windows XP Data BackupOne-Button USB Copy Apple OS X Backup UtilitiesWindows Tips and TricksMapping a Client PC to the N299 Choose Go Connect to Server… Apple OSHard Drive Damage USB Storage ExpansionReplacing Damaged Hard Drives RAID Auto-Rebuild Remote AdministrationPart I Setup a DynDNS Account Replacing a Hard DrivePart III Setting up Virtual Servers Https Firewall Software ConfigurationPart II Enable Ddns on the Router Troubleshooting Guide Can’t Find Printer Server / Media Server / Download Manager Restoring Factory DefaultsProblems with Time and Date Settings N299 Chassis Feels HotSimple Problem Diagnosis Procedure Software Specifications Appendix a Product SpecificationsHardware Specifications For supported USB dongles, please contact sales@thecus.com Support-us@thecus.com Appendix B Customer SupportImproved Performance Appendix C RAID BasicsBenefits RAID LevelsRAID Level Percentage Used Stripe SizeDisk Usage Source Code Availability Appendix D Licensing InformationGNU General Public License Cgic License TermsPage Page