Network Computing Devices LSQ-40L quick start manual Problem Cause

TROUBLESHOOTING

PROBLEM	CAUSE	SOLUTION	PAGE
Scale will not turn on	Power not getting to	Twist plug as you are inserting in	4
	scale	scale.
	Fuse Blown	Replace fuse
	No power at outlet	Plug in at a different outlet
Too many labels come out	Too much text	Remove some of the text that is being
	attempting to be printed	printed
		Make font sizes smaller	19
	Label sensor	Clean sensor
		Bad sensor
Printout stretched out	Defective step gear.	Contact dealer	2
	motor
	Label wrapped around	Remove stuck labels
	pinch roller
Poor printing of label	Dirty print head	Clean print head	2
	Contrast too low	Set contrast darker	16
	Defective print head	Replace print head
Out of paper	Out of paper	Replace with new roll of labels
	Paper sensor	Labels moved away from sensor.
		Adjust cartridge guide
Print head up error	Print head up	Close print head by moving lever
		down.
		Defective print head position sensor
Label comes out but print	Print board	Replace board
	Print head	Replace print head
Printer error	Print board	Replace board
	Print head	Replace print head
Cannot communicate	IP address wrong	Check scales ip address	7
using computer
		Disable all networks except the one for	6
		scale in computer
		Cable plugged in wrong on hub
		Check configuration	8
		Not using a cat 5 Ethernet cable	3
No label comes out	Set for paper mode	Check plug on cartridge is in D
		position
		Check configuration-should be label	17
		with gap
		No weight on platter or neg	5
Labels tearing	Cartridge guide too	Open gap where label passes thru
	tight
Label roll snaps	bad label roll	Install new label roll
Label and wax paper	Paper came of spooler	Reinstall label roll
comes out