Nuance comm D60707-18 manual Troubleshooting, SafeCom Go Canon device trace facility

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4 Troubleshooting

4 Troubleshooting

4.1SafeCom Go Canon device trace facility

Use the Mail to SafeCom Support button on the SafeCom Go Canon Information web page (2.7.2) to collect information from the device.

The SafeCom Go Canon log facility is also useful in troubleshooting situations, but it should only be enabled upon request from SafeCom support personnel. The log facility is enabled on the SafeCom Go Canon Log web page (2.7.5).

4.2SafeCom Help Desk Assistant

We want your SafeCom solution to be one that reduces not only print costs, but is also easy to support. The most common problems reported by end-users have been compiled into an online SafeCom Help Desk Assistant available at safecom.eu/help

4.3SafeCom scan jobs not tracked

If SafeCom scan jobs are not tracked check the device’s settings on the Canon imageRunner Advance webpage. Go to the Settings\Registration page, click Management Settings and then Device Management. Find the Display Log and make sure that Display Job Log is selected.

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Contents Nuance SafeCom Go Canon Nuance Communications, Inc Table of Contents Index Introduction SafeCom Go CanonRequirements USB SafeCom Go Canon supported Canon MFPs Canon Advance MFPCanon MFP ID Device SafeCom Go Canon productsSafeCom ID devices SafeCom Go CanonSafeCom G4 Available documentationAbout this manual SafeCom Smart PrintingDocument history Introduction Overview Install optional card readerPrepare MFP for installation SafeCom Go CanonSafeCom Go Canon software installation System Settings tap System Manager SettingsOlder Canon devices Click Log Click Install Meap Application in the left menuOlder Canon devices Click Register Specify SafeCom Server and register deviceLog in to the SafeCom Go Canon web interface Tap Main Menu Button Display SettingsDisplay the Pull Print icon SafeCom Go Canon web interfaceInformation web Configuration web ∙ Pre-fill domain ∙ Login methodScan and Send function Register web Log web Language web Password webSafeCom Go Canon How to Get the SafeCom Go Canon softwareSpecify SafeCom Server Login without PIN code Set password to prevent unauthorized accessSelect login method Login with Windows without specifying the domainDefine System Manager Configure the timeoutClick Settings/Registration Click Timer/Energy Settings Click Add. Func Click Custom Settings Click Timer SettingsHP Access Control USB proximity card reader HP M24 Restore factory defaultSelect SafeCom Go login as login service Update the versionISO15693A CSN HEX code Card typeSwitch Uninstall SafeCom Go CanonApplication List select SafeCom Go. Click Uninstall Login with card and PIN code Using SafeCom Go CanonControl panel Login Login with cardLogin with ID code Login with ID code and PIN codeLogin with Windows Guest Login Pull Print Mail Copy∙ Tap Logout in the Document list dialog LogoutRegister card Register card with PUK codeRegister card with Windows logon SafeCom scan jobs not tracked TroubleshootingSafeCom Go Canon device trace facility SafeCom Help Desk AssistantRegulatory information Index Page Index D60707-18