Maxtor 80-160GB manual Service and Support, Getting Help

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Chapter 6

Service and Support

6.1GETTING HELP

Before contacting Maxtor Support, use the Hard Disk Information feature in MaxBlast to view the model number and serial number of your drive. These numbers can be used to get help from Maxtor Support, register your drive, and look up information on the Maxtor website.

Please visit www.maxtor.com to obtain comprehensive support information, such as:

•Warranty Services

–Drive returns, Warranty Status, Limited Warranty Statement

•Product Support

–Installation Tutorials, Specifications, Jumper Settings, Installation Guides, Product Manuals

•Software Downloads

–Installation Software, Utilities, Diagnostics

•Knowledge Base

–Troubleshooting information, FAQs, resolved problem database

•Product Index

–Current and Legacy Maxtor product’s listing

Click on Worldwide Support to access the Knowledge Base, download software updates, register your drive, and get assistance via e-mail.

Maxtor DiamondMax 17 80-160GB AT Hard Disk Drive

6-1

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Contents ATA Revisions UL/CSA/VDE/TUV/WEEE/RoHSPatents Corporate Headquarters Before You BeginTable Of Contents Service and Support List of Figures List of Tables Manual Organization AudienceATA Terminology and ConventionsReferences Introduction Product Overview General DescriptionKEY Features Regulatory Compliance Standards Hardware Requirements Space Requirements InstallationUnpacking Instructions 220 Pack Shipping Container Hardware Options ATA Interface Connector1AT Jumper Options Cable Select CS Jumper CLJ Jumper Out ATA Bus Adapter2.1 40-Pin ATA Bus Connector DC Power J1, Section a ATA BUS Interface Connector J1, Section CExternal Drive Activity LED ATA Bus Interface Connector J1, Section COrientation Mounting7Mounting Screw Clearance Ventilation ClearanceFor Systems with AN ATA Adapter Board Adapter Board InstallationConnecting the Adapter Board and the Drive Techniques in Drive Configuration 8.4-Gigabytes BarrierOperating System Limitations System Startup and Operation Model InterfaceMax LBA Capacity Drive Configuration Model Number and CapacityModel 6G080L0 6G160P0 Physical Dimensions ModelValue Mode Power Current Power Requirements 80GB & 160GBVoltage Tolerance Voltage ToleranceEPA Energy Star Compliance Power Mode DefinitionsNon-Operating/Storage ParameterReliability Specifications Shock and VibrationParameter Operating Non-Operating Canadian Emissions Statement Safety Regulatory ComplianceProduct Specifications Introduction Signal Cable and ConnectorMechanical Interface Electrical InterfaceGeneral Feature Set Command InterfaceSupported Commands Command Command Code Feature Register2fh 3fh Word Content Description Identify Drive Command51-52 Obsolete Total number of user addressable sectors Minimum PIO transfer cycle time with Iordy flow control Minor version number See Address Offset Reserved Area Boot, Incits TR272001 = release interrupt enabled General Purpose Logging feature set supported Word Stream Access Latency DMA Security status ATA Bus Interface and ATA Commands Getting Help Service and SupportService and Support Glossary Glossary Glossary Glossary Positioner See actuator Glossary