Maxtor 6800 manual Service and Support, Service Policy, No Quibble Service

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SECTION 8

Service and Support

Service Policy

Repairs to any DiamondMax™ 6800 drive should be made only at an authorized Maxtor repair facility. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

No Quibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 1 (800-262-9867)
E-mail	Technical_Assistance@maxtor.com
Fax	303-678-2260
Outside U.S. and Canada	303-678-2015
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 45 77
Asia/Pacific
Voice	Contact your local Maxtor Sales Office for assistance
E-mail	Apactech_Assistance@maxtor.com
	Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada	800-2MAXTOR (800-262-9867)
	Press 1, wait for announcement, listen for option
Outside U.S. and Canada	303-678-2015, listen for option

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Contents HA RD Drive Produc T MA Nual DiamondMax Before You Begin U T I O NContents Product Specifications Handling and InstallationAT Interface Description Host Software InterfaceGlossary Interface CommandsService and Support Figures Manual Organization IntroductionMaxtor Corporation AbbreviationsKey Words Signal ConventionsConventions NumberingDiamondMax 6800 Key Features Product DescriptionProduct Features Functional / InterfaceDefect Management Zone DMZ On-the-Fly Hardware Error Correction Code ECCLogical Block Addressing Software ECC CorrectionBuffer Segmentation Read-Ahead ModeCache Management Automatic Write Reallocation AWRMajor HDA Components Cylinder Limitation Subsystem ConfigurationJumper Location/Configuration Dual Drive SupportPerformance Specifications Product SpecificationsDrive Configuration Models and CapacitiesPhysical Dimensions Parameter Standard MetricEPA Energy Star Compliance Power RequirementsPower Mode Definitions Environmental LimitsReliability Specifications Shock and VibrationCanadian Emissions Statement Safety Regulatory ComplianceRadiated Electromagnetic Field Emissions EMC Compliance Pre-formatted Drive Handling and InstallationHard Drive Handling Precautions Important NoticeUnpacking and Inspection Multi-pack Shipping ContainerRepacking Physical InstallationRecommended Mounting Configuration System Requirements Handling PrecautionsTools for Installation Drive Identification InformationGeneral Requirements Hard Drive IdentificationInstalling in a Device Bay Systems Using Cable SelectInstalling 5.25-inch Mounting Brackets and Rails Mounting Drive in SystemAttaching Interface and Power Cables Attaching System CablesBios Cmos Parameters System SetupSetting the Bios Cmos Hard Drive Preparation System Hangs During Boot Pin Description Summary Interface ConnectorAT Interface Description PIN Name Signal Name Signal Description Pin Description TableTiming Parameters Mode PIO TimingDMA Timing Mode MIN MAX Ultra DMA TimingSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Host Software Interface Error RegisterFeatures Register Task File RegistersCylinder Number Registers Sector Count RegisterSector Number Register Device/Head RegisterCommand Register Command Name Command Code Parameters Used SDH SummaryDevice Control Register Control Diagnostic RegistersAlternate Status Register Digital Input RegisterInterrupt Handling Reset and Interrupt HandlingReset Handling Interface Commands Set Feature CommandsRead Verify Sectors Read CommandsRead Sectors Read DMA Read MultipleWrite Sectors Write CommandsSet Multiple Mode Write Verify SectorsWrite Multiple Write DMASet Feature Commands Set Features ModePower Mode Commands Sleep Mode Initialization Commands Identify Drive15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Format Track Seek, Format and Diagnostic CommandsExecute Drive Diagnostic A.R.T. Command Set Execute S.M.A.R.TNo Quibble Service Service and SupportService Policy SupportInternet MaxFax ServiceCustomer Service Access Time GlossaryCylinder Zero Gigabyte GB Logical Block Addressing Read Gate Signal THIN-FILM Media