Maxtor 6800 manual MaxFax Service, Internet, Customer Service

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SERVICE AND SUPPORT

MaxFax™ Service

Use a touch-tone phone to order Technical Reference Sheets, Drive Specifications, Installation Sheets and other documents from our 24-hour automated fax retrieval system. Requested items are sent to your fax machine.

U.S. and Canada	Language support: English, Spanish
Phone	800-2MAXTOR, listen for option (800-262-9867)
Outside U.S. and Canada	303-678-2618
Europe	Language support: English, French, German
Phone	+ 353 1 204 11 22
Asia/Pacific	Language support: English
Phone	+ 61 2 9369 4733

Internet

Browse the Maxtor home page on Internet, download files from our FTP site.

Home Page

http://www.maxtor.com

Customer Service

All Maxtor products are backed by No Quibble® Service, the benchmark for service and support in the industry. Customer Service is available 7 a.m. to 6 p.m. (Pacific Standard Time) Monday through Friday.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 2 (800-262-9867)
E-mail	RMA@maxtor.com
Fax	408-922-2085
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 14 19
Asia/Pacific	Call Singapore Customer Service from the countries listed below.
	Customer Service is available 8 a.m. to 5:30 p.m. (Singapore time is GMT +8).
	From	Dial
	Australia	1-800-124-328
	Hong Kong	+800-96-3387
	Indonesia	+001-803-65-6500
	Japan	+0031-65-3616
	South Korea	+0078-65-800-6500
	Malaysia	1-800-1126
	New Zealand	+0800-44-6542
	Singapore	1-800-481-6788
	Taiwan	+0080-65-1062
	Thailand	+001-800-65-6500

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Contents HA RD Drive Produc T MA Nual DiamondMax U T I O N Before You BeginContents Handling and Installation Product SpecificationsHost Software Interface AT Interface DescriptionInterface Commands Service and SupportGlossary Figures Abbreviations IntroductionMaxtor Corporation Manual OrganizationNumbering Signal ConventionsConventions Key WordsProduct Description DiamondMax 6800 Key FeaturesFunctional / Interface Product FeaturesSoftware ECC Correction On-the-Fly Hardware Error Correction Code ECCLogical Block Addressing Defect Management Zone DMZAutomatic Write Reallocation AWR Read-Ahead ModeCache Management Buffer SegmentationMajor HDA Components Dual Drive Support Subsystem ConfigurationJumper Location/Configuration Cylinder LimitationModels and Capacities Product SpecificationsDrive Configuration Performance SpecificationsParameter Standard Metric Physical DimensionsEnvironmental Limits Power RequirementsPower Mode Definitions EPA Energy Star ComplianceShock and Vibration Reliability SpecificationsSafety Regulatory Compliance Radiated Electromagnetic Field Emissions EMC ComplianceCanadian Emissions Statement Important Notice Handling and InstallationHard Drive Handling Precautions Pre-formatted DriveMulti-pack Shipping Container Unpacking and InspectionPhysical Installation Recommended Mounting ConfigurationRepacking Drive Identification Information Handling PrecautionsTools for Installation System RequirementsHard Drive Identification General RequirementsMounting Drive in System Systems Using Cable SelectInstalling 5.25-inch Mounting Brackets and Rails Installing in a Device BayAttaching System Cables Attaching Interface and Power CablesSystem Setup Setting the Bios CmosBios Cmos Parameters Hard Drive Preparation System Hangs During Boot Interface Connector AT Interface DescriptionPin Description Summary Pin Description Table PIN Name Signal Name Signal DescriptionPIO Timing Timing Parameters ModeDMA Timing Ultra DMA Timing Mode MIN MAXSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Task File Registers Error RegisterFeatures Register Host Software InterfaceDevice/Head Register Sector Count RegisterSector Number Register Cylinder Number RegistersCommand Register Summary Command Name Command Code Parameters Used SDHDigital Input Register Control Diagnostic RegistersAlternate Status Register Device Control RegisterReset and Interrupt Handling Reset HandlingInterrupt Handling Set Feature Commands Interface CommandsRead Commands Read SectorsRead Verify Sectors Read Multiple Read DMAWrite Verify Sectors Write CommandsSet Multiple Mode Write SectorsWrite DMA Write MultipleSet Features Mode Set Feature CommandsPower Mode Commands Sleep Mode Identify Drive Initialization Commands15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Seek, Format and Diagnostic Commands Execute Drive DiagnosticFormat Track Execute S.M.A.R.T A.R.T. Command SetSupport Service and SupportService Policy No Quibble ServiceMaxFax Service Customer ServiceInternet Glossary Access TimeCylinder Zero Gigabyte GB Logical Block Addressing Read Gate Signal THIN-FILM Media