ioSafe eSATA/USB 2.0 user manual Following a Disaster

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Following a Disaster

If the SoloPRO is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-886-1578 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In some cases a self recovery can be performed and provide you with immediate access to your information. In other cases, ioSafe may request that the SoloPRO be returned to the ioSafe factory for data recovery. In any case, calling ioSafe is the first step.

The general steps for natural disaster recovery are:

1.After the disaster event, obtain physical possession of ioSafe device. If the device has been exposed to a fire, wait for the ioSafe device to cool down before handling.

2.Call ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or 1-530-886-1578 (International) extension 430 to obtain an RMA #

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Contents IoSafe SoloPRO External Hard Drive eSATA/USB Contents Welcome Copyrights Page CE Compliance For Europe Precautions Package Contents Specifications System Requirements Supported OS/interface connectionAbout USB About eSATA Securing the SoloPRO Suggestions Kensington Security SlotFor Added Security Connecting the SoloPRO to Your Computer Using the USB connectionPage ESATA Connection Connect the included power supply to the SoloPRO Page Disconnecting and Reconnecting the Drive using eSATA Formatting the SoloPRO for Mac OS To change the SoloPRO formatting to work with your MacIoSafe Data Recovery Service Terms and ConditionsPage Following a Disaster Continue to use the ioSafe device for subsequent backups IoSafe Warranty IoSafe Contact Information Corporate Headquarters