NDC comm NWH660 manual Troubleshooting, Symptom Suggested Solutions

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Troubleshooting

This section provides you with some troubleshooting info should you encounter installation or operation problems on InstantWave products. If the problems still cannot be remedied after going through the Troubleshooting section, check the FAQs on page 64 of this manual and at http://www.ndc.com.tw/support/faq.htm

If your problems still cannot be remedied after going through the FAQs and this Troubleshooting section, contact NDC technical support for assistance (see “Technical Support,” page 67).

Symptom		Suggested Solutions
The NWH660 is switched	1.	Make sure the power adapter is firmly connected to
on, but the Power LED		the power outlet and the NWH660 power connector.
on the NWH660 is off.	2.	The power adapter or NWH660 is defective.
	2.	The power adapter or NWH660 is defective.

The IWMS utility cannot	1.	Make sure the NWH660 is powered on and
detect an InstantWave		connected to an Ethernet work.
NWH660 on the same
network.	2.	Check the IP addresses assigned to the NWH660 and
		IWMS terminal PC. They should be in the same
		subnet and unique. For example, if the NWH660’s IP
		address is 192.168.1.5 with a mask of 255.255.255.0,
		then the PC’s IP address should be 192.168.1.x with
		a mask of 255.255.255.0.

The NWH660 powers up,	Make sure:
but the Ethernet Link	1.	The Ethernet cable is connected firmly to both the
LED is off (no		AP and hub or switch.
connection to an
Ethernet network).	2.	The Ethernet hub or switch is powered on.

The Status LED on the	Restart (power-cycle) the NWH660 and check the
NWH660 front panel is	Status LED again. If it is still flashing, you need to
red and flashing.	return the NWH660 to the reseller for repair.

InstantWave 11-Mbps Wireless Access Point 65

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Contents User’s Guide MbpsNational Datacomm Corporation Technical SupportTrademarks Your NWH660 package should contain the following items Packing ListContents Advanced Settings Figures Igure Introduction Snmp InstantWave Wireless LAN ProductsAutomatic Discovery of InstantWave Devices Iwms The InstantWave Management SystemWindows 2000/XP Windows 95/98Windows NT Iwms Hardware and Software Requirements Regulatory Domain Terminology Used in this GuideSee Hardware Pre-configuration, page 22, for How to Use this GuideSee Installing the InstantWave Management See Using the InstantWave ManagementWireless Computer-1 Computer-2 Access PointPlanning the Network Infrastructure Network TypesSingle AP Network Wired Computers Server Access Point Wireless ComputersSales Domain Planning an Infrastructure Network Single AP InstallationMultiple AP Installation Roaming Color Meaning LED IndicatorsHardware Description Function Connectors and SwitchesInstalling the AP Management Tools Hardware Pre-configurationAP COMFig/Password Using the AP COMFig ToolAP COMFig Tool/Password AP COMFig/ServiceGeneral Configuration/GeneralDomain Name AP Alias NameTransmission Rate Basic RatesEncryption Configuration/EncryptionInstantWave 11-Mbps Wireless Access Point Filter DhcpConfiguration/Filter Configuration/SNMP Access Control Snmp Access ControlPerform AP Self Diagnostic Test Hardware Diagnosis Upgrade AP FirmwareInstantWave Product Placement Guidelines Reset AP ConfigurationInstantWave 11-Mbps Wireless Access Point Click Next Installing the InstantWave Management SystemImportant Issues Click Next again Figure Auto-Discovery Using the InstantWave Management SystemInstantWave Management System Popup Menu ConfigurationIP Configuration Next panel in the configuration dialog box is Filter Figure Name WirelessTransmission BroadcastRate ChannelMAC Access Control Identifier MAC Address List StatusAddress Click the Encryption tab to set up the security options New/Edit Address dialog box will open Figure New/Edit Address Trap ServerConfiguration/Trap Server Trap View Monitor MonitorStatistics Summary InformationMonitor/Statistics Upgrade Firmware ResetLoad Default Upgrade Firmware Batch mode operation Advanced SettingsManage Iwms Host Table Partition the network according to the physical locationCreate Host Table via Automatic Discovery New/Edit/Delete a Host Address on Host Table Import Host Table to check device’s availabilityNew/Edit/Delete a Host Address Export the Configuration profile to a FileImport the Configuration Profile from a File Import the Configuration Profile from a FileEncryption Question Answer FAQsSymptom Suggested Solutions TroubleshootingLocation of the wireless PC or AP Support from Your Network Supplier Technical SupportHardware NDC Limited WarrantyLimited Warranty Service Procedures Services after Warranty Period Specifications Temperature Firmware UpgradeEmission Type Radio Frequency RangeChannel Center AppendixSpain France Japan Number Frequency MHzEncryption 13, 27, 48 IndexSsid