Harmony House 802.11a manual Troubleshooting, How to Obtain Help with Your LAN Installation

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Chapter 6

Troubleshooting

The Harmony 802.11a network adapters are designed to be very easy to install and operate. However, if you experience any difficulties, use the information in this chapter to help diagnose and solve the problem. If you still cannot resolve the problem, contact Proxim Technical Support as described in Appendix B, “Technical Support and Training,” on page 71.

How to Obtain Help with Your LAN Installation

If you require assistance to install your LAN, Proxim can put you in touch with an 802.11a reseller in your area. The reseller is an expert in the design, installation, and maintenance of LANs and will be able to examine your needs and recommend the most cost-effective solution for your LAN whether you are installing a new LAN or adding on to an existing one. For the location of the Harmony reseller nearest you, contact Proxim at 1-800-229-1630 or 1-408-731-2700 and ask for the Sales Department.

Common Installation Problems

Chapter 2 describes how to install a Harmony 802.11a network adapter in a computer running Windows 98 Second Edition (SE), Windows Millennium Edition (ME), Windows 2000, Windows XP, or Windows NT. This section provides suggestions to resolve some of the common installation problems with a Harmony 802.11a network adapter.

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Contents Harmony 802.11a Network Adapter Users GuideFCC Warning Declaration of Conformity That the following harmonized standards have been appliedFor Indoor Use Only Table of Contents Index Chapter IntroductionHarmony Family Harmony 8450 802.11a CardBus Card Product PackageHarmony 8150 802.11a PCI Card System Requirements Overview of Country-Specific Features Regulatory Warnings InstallationPre-installation Considerations FCC GuidelinesWindows ME and Windows 98 SE Installation CD Requirement Industry Canada GuidelinesWindows NT Laptops Require a Plug-and-Play Utility 802.11a CardBus CardInstallation Instructions Windows 98SE/ME/2000/XPPage Page Windows NT Page Harmony 802.11a PCI Card users Follow these steps Related Topics Upgrading to Version Wireless Topologies Ad HocConnecting to a Single AP InfrastructureRoaming Between Multiple APs RoamingGuidelines for Roaming Configuration Parameters Ieee 802.11a SpecificationNetwork Mode 802.11a Software Parameters2X Mode Power Saving ModeRoaming For Europe ChannelFor United States and Canada For JapanFragmentation Send RateFor Singapore WEP Encryption and Authentication Security OptionsHarmony Security Protocol WEP Keys802.1x Harmony Security Protocol GuidelinesConfiguration Parameters Harmony Utility Status Monitor IconConfiguration Utility Association InformationHarmony Utility Station Configuration Harmony Utility Harmony Utility WEP for Authentication and Encryption SecurityPage Read Key File Format Harmony Security Protocol Page Page Page 802.1x Click the Authentication tab Click the Wireless Networks tabNetwork Traffic Statistics Send Receive 802.11a Networks Snoop Tool Packet Transmission Success Rate Version Information How to Obtain Help with Your LAN Installation TroubleshootingCommon Installation Problems Windows 98/ME/2000/XP Troubleshooting Adapter Inserted Before Running the Installation Program802.11a Network Adapter Not Installed Properly Adapter Not Listed in Device ManagerWindows XP/2000 Configuring Networking Clients and ProtocolsWindows ME/98 SE Uninstalling a Harmony 802.11a Network Adapter Windows NTWindows NT computers RangeWindows 98/ME computers Windows 2000 computersCardBus Card LED Indicators Common Technical Support Questions Access Point is out of range box and click LogonPassword so the Harmony logon General Technical SpecificationsTechnical Specifications Network InformationEnvironmental RadioPhysical Parameters SsidAppendix B Technical Support and TrainingIndex Infrastructure Network Mode Ssid Throughput Topologies