Harmony House 802.11a manual Common Technical Support Questions

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Troubleshooting

65

Common Technical Support Questions

This section discusses some of the most common problems using a Harmony 802.11a network adapter and offers possible solutions.

Symptom/Question	Possible Solution/Answer

I installed the adapter card in the	Follow the on-screen instructions to install
computer before running	the adapter using Microsoft’s Add New
SETUP.EXE. What should I do?	Hardware Wizard. When prompted, point
	the Wizard to search the Harmony
	Installation CD for driver files. Then, after
	you have installed the driver, run SETUP.EXE
	from the Harmony Installation CD to install
	the Harmony utility.

My office has an existing 802.11b	No. 802.11a devices are not compatible with
network. Are the Harmony 802.11a	802.11b devices.
adapters compatible?

I want to install a Harmony 802.11a	No. 802.11a and 802.11b devices will not
network in my office that has an	interfere with each other since they operate
existing 802.11b network. Will the	at different frequencies. 802.11a devices
802.11a network interfere with the	operate in the 5 GHz band, and 802.11b
802.11b network?	devices operate in the 2.4 GHz band.

Is a Harmony 802.11a network	Yes, the Harmony 802.11a adapters are
adapter compatible with 802.11a	interoperable with 802.11a-compliant
products from other vendors?	products from other vendors. However, if
	you use 2X mode to achieve data rates up to
	108 Mbps, a Harmony 802.11a adapter is
	only compatible with other 802.11a products
	from Proxim.

In throughput tests, the 802.11a	Data rate is the raw signaling rate of a
network adapter doesn’t seem to	networking device; it does not equal data
transfer data as quickly as I’d	throughput. Actual data throughput is
expect.	always less than the data rate since some of
	the available bandwidth is used to send
	control messages and regulate activity over
	the wireless medium. Also, throughput will
	depend on several factors such as network
	overhead, the file transfer program in use,
	the computer’s operating system, and the
	computer’s processor speed.

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Contents Users Guide Harmony 802.11a Network AdapterFCC Warning That the following harmonized standards have been applied Declaration of ConformityFor Indoor Use Only Table of Contents Index Introduction ChapterHarmony Family Harmony 8150 802.11a PCI Card Product PackageHarmony 8450 802.11a CardBus Card System Requirements Overview of Country-Specific Features Pre-installation Considerations InstallationRegulatory Warnings FCC GuidelinesIndustry Canada Guidelines Windows ME and Windows 98 SE Installation CD Requirement802.11a CardBus Card Windows NT Laptops Require a Plug-and-Play UtilityWindows 98SE/ME/2000/XP Installation InstructionsPage Page Windows NT Page Harmony 802.11a PCI Card users Follow these steps Related Topics Upgrading to Version Ad Hoc Wireless TopologiesInfrastructure Connecting to a Single APRoaming Roaming Between Multiple APsGuidelines for Roaming Ieee 802.11a Specification Configuration Parameters802.11a Software Parameters Network ModeRoaming Power Saving Mode2X Mode For United States and Canada ChannelFor Europe For JapanFor Singapore Send RateFragmentation Security Options WEP Encryption and AuthenticationWEP Keys Harmony Security ProtocolHarmony Security Protocol Guidelines 802.1xConfiguration Parameters Status Monitor Icon Harmony UtilityAssociation Information Configuration UtilityHarmony Utility Station Configuration Harmony Utility Harmony Utility Security WEP for Authentication and EncryptionPage Read Key File Format Harmony Security Protocol Page Page Page 802.1x Click the Wireless Networks tab Click the Authentication tabNetwork Traffic Statistics Send Receive 802.11a Networks Snoop Tool Packet Transmission Success Rate Version Information Common Installation Problems TroubleshootingHow to Obtain Help with Your LAN Installation Adapter Inserted Before Running the Installation Program Windows 98/ME/2000/XP TroubleshootingAdapter Not Listed in Device Manager 802.11a Network Adapter Not Installed ProperlyWindows ME/98 SE Configuring Networking Clients and ProtocolsWindows XP/2000 Windows NT Uninstalling a Harmony 802.11a Network AdapterWindows 98/ME computers RangeWindows NT computers Windows 2000 computersCardBus Card LED Indicators Common Technical Support Questions Logon Access Point is out of range box and clickPassword so the Harmony logon Technical Specifications Technical SpecificationsGeneral Network InformationPhysical RadioEnvironmental Ssid ParametersTechnical Support and Training Appendix BIndex Infrastructure Network Mode Ssid Throughput Topologies