Harmony House 802.11a manual Appendix B, Technical Support and Training

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Appendix B

Technical Support and Training

If you are having a problem using a Harmony 802.11a network adapter and cannot resolve it with the information in Chapter 6, gather the following information and contact Proxim Technical Support:

•What kind of network are you using?

•What were you doing when the error occurred?

•What error message did you see?

•Can you reproduce the problem?

•What version of the Harmony 802.11a driver are you using?

You can reach Proxim Technical Support by voice, fax, e-mail, or mail:

Tel:	1-800-477-6946 (Toll-free in the U.S. and Canada)
	1-408-731-2640 (International)
Fax:	1-408-731-3676
Web:	http://www.proxim.com/
E-mail:	support@proxim.com
	Proxim Corporation
	Attn: Technical Support
	935 Stewart Drive
	Sunnyvale, CA 94085

In addition, Proxim offers technical training courses across the United States throughout the year that are designed to teach customers how to maximize the benefits of Proxim products. These classes are taught by experienced Proxim Systems Engineers and have a technical focus. For class and registration information, visit Proxim’s Web site at http://training.proxim.com.

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Contents Users Guide Harmony 802.11a Network AdapterFCC Warning That the following harmonized standards have been applied Declaration of ConformityFor Indoor Use Only Table of Contents Index Introduction ChapterHarmony Family Harmony 8150 802.11a PCI Card Product PackageHarmony 8450 802.11a CardBus Card System Requirements Overview of Country-Specific Features FCC Guidelines InstallationPre-installation Considerations Regulatory WarningsIndustry Canada Guidelines Windows ME and Windows 98 SE Installation CD Requirement802.11a CardBus Card Windows NT Laptops Require a Plug-and-Play UtilityWindows 98SE/ME/2000/XP Installation InstructionsPage Page Windows NT Page Harmony 802.11a PCI Card users Follow these steps Related Topics Upgrading to Version Ad Hoc Wireless TopologiesInfrastructure Connecting to a Single APRoaming Roaming Between Multiple APsGuidelines for Roaming Ieee 802.11a Specification Configuration Parameters802.11a Software Parameters Network ModeRoaming Power Saving Mode2X Mode For Japan ChannelFor United States and Canada For EuropeFor Singapore Send RateFragmentation Security Options WEP Encryption and AuthenticationWEP Keys Harmony Security ProtocolHarmony Security Protocol Guidelines 802.1xConfiguration Parameters Status Monitor Icon Harmony UtilityAssociation Information Configuration UtilityHarmony Utility Station Configuration Harmony Utility Harmony Utility Security WEP for Authentication and EncryptionPage Read Key File Format Harmony Security Protocol Page Page Page 802.1x Click the Wireless Networks tab Click the Authentication tabNetwork Traffic Statistics Send Receive 802.11a Networks Snoop Tool Packet Transmission Success Rate Version Information Common Installation Problems TroubleshootingHow to Obtain Help with Your LAN Installation Adapter Inserted Before Running the Installation Program Windows 98/ME/2000/XP TroubleshootingAdapter Not Listed in Device Manager 802.11a Network Adapter Not Installed ProperlyWindows ME/98 SE Configuring Networking Clients and ProtocolsWindows XP/2000 Windows NT Uninstalling a Harmony 802.11a Network AdapterWindows 2000 computers RangeWindows 98/ME computers Windows NT computersCardBus Card LED Indicators Common Technical Support Questions Logon Access Point is out of range box and clickPassword so the Harmony logon Network Information Technical Specifications Technical Specifications GeneralPhysical RadioEnvironmental Ssid ParametersTechnical Support and Training Appendix BIndex Infrastructure Network Mode Ssid Throughput Topologies