Dell 1536, 1535 manual Memory Problems, Solid blue screen appears

A program is designed for an earlier Microsoft® Windows® operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — Program compatibility is a

mode in Windows that lets you run programs written for earlier versions of Windows. For more information, search for the keyword program compatibility wizard in Windows Help and Support.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer.

Memory Problems

Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —

•Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

•See the software documentation for minimum memory requirements. If necessary, install additional memory.

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

•Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).

I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

•Ensure that you are following the memory installation guidelines.

•Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).

Troubleshooting

45