Dell 1535, 1536 manual Technical Support and Customer Service

Page 54

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 56, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. You can access DellConnect from the Dell Support Center (see "Dell Support Center" on page 37).

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

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Getting Help

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Contents Dell Studio 1535/1536 Quick Reference Guide March F434C Contents Technical Support and Customer Service Macrovision Product Notice Contents Using and maintaining peripherals Finding InformationTo your computer About Your Computer Front and Right ViewDigital array microphones optional V I C E S T a T U S L I G H T S Page Connect USB devices, such as a mouse, keyboard, or printer About Your Computer Back and Left View D I O C O N N E C T O R S Off Page Bottom View Removing and Replacing the Battery Removing and Replacing the Base Cover Tabs SIM card slot About Your Computer Specifications PCI-E Sdio GDDR2 256MB UMA Wxga AG DVD+/-RW Reduced under certain power-intensive 90 W Continuous Maximum vibration using a random Troubleshooting Dell Technical Update ServiceDiagnostics Utility Partition. Press any key to continue Insert your Drivers and Utilities media Exit Configuration Dell Support CenterDrive Problems E C K T H E C a B L E C O N N E C T I O N SError Messages Troubleshooting Troubleshooting Troubleshooting Page Lockups and Software Problems Computer does not startMemory Problems Solid blue screen appearsPower Problems Troubleshooting You can restore your operating system in the following ways Restoring Your Operating SystemTroubleshooting Troubleshooting Troubleshooting Troubleshooting Getting Help Obtaining AssistanceTechnical Support and Customer Service Problems With Your Order Product InformationReturning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Appendix FCC Notice U.S. OnlyMacrovision Product Notice PP33LIndex Operating state, 48-49 restore operating system to Index Index
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