Dell P464C, 1340 AutoTech Service, Mobilesupport@us.dell.com Support@us.dell.com, Ftp.dell.com

Getting Help

Dell Support e-mail addresses

•mobile_support@us.dell.com

•support@us.dell.com

•la-techsupport@dell.com (Latin America and Caribbean countries only)

•apsupport@dell.com (Asian/Pacific countries only)

Dell Marketing and Sales e-mail addresses

•apmarketing@dell.com (Asian/Pacific countries only)

•sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP)

•ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell’s automated support service–AutoTech– provides recorded answers to the questions

44

most frequently asked by Dell customers about their laptop and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call for your region, see “Contacting Dell” on page 47.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region for problems with your order, see “Contacting Dell” on page 47.

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see “Contacting Dell” on page 47.