Dell P464C, 1340, PP17S setup guide Hardware Troubleshooter, Not indicate a potential hard drive

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If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.

Enter system setup and ensure that the boot sequence information is correct or see the Service Manual on the Dell Support website at support.dell.com.

No timer tick interrupt — A chip on the system board might be malfunctioning or system board failure. See the Service Manual on the Dell Support website at support.dell.com.

USB over current error — Disconnect the USB device. Your USB device needs more power to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them.

NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may

Using Support Tools

not indicate a potential hard drive

problem — S.M.A.R.T (Self-Monitoring Analysis and Reporting Technology) error, possible harddisk drive failure. This feature can be enabled or disabled in the BIOS setup. See “Contacting Dell” on page 47 for assistance.

Hardware Troubleshooter

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

1.Click Start Help and Support.

2.Type hardware troubleshooter in the search field and press <Enter> to start the search.

3.In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

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Contents SETUP GUIDE Page SETUP GUIDE January 2009 P/N P464C Rev. A02 Contents Getting Help System Restore OptionsBefore Setting Up Your Computer Setting Up Your Studio XPS LaptopConnect the AC adapter Check the Wireless Control Connect the Network Cable Optional Press the Power Control Connecting to the Internet Optional Set Up Windows VistaSetting Up a Wired Internet Connection Setting Up Your Internet Connection Setting Up a Wireless ConnectionClick Start → Connect To Setting Up 5.1 Audio Connections Removing and Replacing Battery Device Status Lights Using Your Studio XPSWwan status light Turns on when Wwan is enabled Using Your Studio XPSRight Side Features ExpressCard slot Supports one ExpressCard On battery power Playing or recording CDs and DVDs Using the Optical Disc DriveLeft Side Features This connector cannot be used as an input port for Hdmi Display Features Media, Wireless, and Power Controls Computer Base and Keyboard Features SD/MMC MS/Pro xD Software Features Optional Graphics Processor FeatureProductivity and Communication Entertainment and Multimedia Customizing Your Energy SettingsCustomizing the Desktop Backing Up Your Data Network Problems Solving ProblemsWired Connections If the wired network connection is lost Solving Problems Power ProblemsLockups and Software Problems Memory ProblemsIf you experience memory problems If a program stops responding End the programSolving Problems Dell Support Center Using Support ToolsSystem Messages Not indicate a potential hard drive Hardware TroubleshooterClick Start → Help and Support Starting Dell Diagnostics Dell DiagnosticsSystem Restore System Restore OptionsStarting System Restore Dell Factory Image RestoreUndoing the Last System Restore Click Undo my last restoration and click NextPerforming Dell Factory Image Restore Before you Begin Operating System ReinstallationClick Exit if the Install Windows message appears Reinstalling Windows VistaGetting Help Online Services ServiceDellConnect Support.dell.comAutomated Order-Status Service AutoTech ServiceMobilesupport@us.dell.com Support@us.dell.com Ftp.dell.comGetting Help Before You Call Diagnostic ChecklistVisit support.dell.com Contacting DellIf you need to See Finding More Information and ResourcesAt support.dell.com Finding More Information and Resources System Model Basic SpecificationsProcessor ExpressCardCommunications MemoryAudio VideoPorts and Connectors Keyboard Backlit DisplayCamera BatteryTouch Pad AC Adapter Physical Operating 10% to 90% Noncondensing Storage To 95% Computer EnvironmentIndex Index Technical support Ventilation, ensuring Network cable, connecting 8 wireless network connection Page 0P464CA02 Page 0P464CA02 Page Printed on recycled paper Page 0P464CA02 Page 0P464CA02
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