Dell MD971 manual When to Use the Dell Diagnostics, Information Guide

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Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 18 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

1Shut down the computer.

2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3Connect the computer to an electrical outlet.

4The Dell Diagnostics can be invoked in one of two ways:

•Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

•Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional Drivers and Utilities CD.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <Esc>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

5Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

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Quick Reference Guide

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Contents Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mAbbreviations and Acronyms Contents Contents Finding Information Drivers and Utilities CD also known as ResourceCDDell Latitude User’s Guide Dell Product Information GuideService Tag and Microsoft Windows License Dell Support Website support.dell.comSetting Up Your Computer Windows Help and Support CenterDell QuickSet Help Operating System CDQuick Reference Guide About Your Computer Front ViewLeft Side View Right Side ViewBack View Bottom ViewUsing a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Check the Battery ChargeReplacing the Battery Charging the BatteryLow-Battery Warning Storing a Battery TroubleshootingDell Technical Update Service Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Information GuideOption Function Lockups and Software Problems Computer does not start upComputer stops responding Tab FunctionOther software problems Program stops responding or crashes repeatedlyQuick Reference Guide Index IndexIndex Guide de référence rapide Remarques, avis et précautions Abréviations et siglesVérification de la charge de la batterie Table des matièresTable des matières Recherche dinformations Pilotes pour mon ordinateurDocumentation concernant mon périphérique NSS Notebook System SoftwareNuméro de service et licence Microsoft Windows Guide dinformation sur le produit DellSite Web de support Dell support.dell.com Centre daide et de support de WindowsAide Dell QuickSet CD Operating SystemConfiguration de votre ordinateur Propos de votre ordinateur Vue frontaleVue du côté gauche Vue du côté droitVue arrière Vue de dessousUtilisation dune batterie Performances de la batterieVérification de la charge de la batterie Jauge de batterie Dell QuickSetJauge de Microsoft Windows Indicateur de chargeAlerte de batterie faible Chargement de la batterieVérification de létat de fonctionnement de la batterie Remplacement de la batterie Service Dell Technical Update Quand utiliser Dell DiagnosticsDémarrage de Dell Diagnostics à partir du disque dur DépannageGuide de référence rapide Option Fonction Main Menu de Dell DiagnosticsOnglet Fonction Blocages et problèmes logiciels Lordinateur ne démarre pasLordinateur ne répond plus Un programme ne répond plus ou se bloque régulièrementUn écran bleu uni apparaît Autres problèmes logicielsGuide de référence rapide Index Index Guia de referência rápida Notas, Avisos e Advertências Abreviações e acrônimosProblemas de travamento e de software ÍndiceÍndice Como obter informações CD Drivers and Utilities também conhecido comoResourceCD Guia do Usuário do Dell LatitudeGuia de Informações do Produto Dell Que você procura? Encontre aqui Informações sobre garantiaEtiqueta de serviço e licença do Microsoft Windows Site de suporte da Dell support.dell.com Centro de ajuda e suporte do WindowsCD do sistema operacional Como configurar o computador Sobre o seu computador Vista frontalVista lateral esquerda Vista lateral direitaVista traseira Vista da parte inferiorComo usar a bateria Desempenho da bateriaComo verificar a carga da bateria Medidor de bateria do Dell QuickSetMedidor de energia do Microsoft Windows Indicador de cargaComo carregar a bateria Como trocar a bateriaAdvertência sobre bateria com pouca carga Verificar a saúde da bateriaComo armazenar a bateria Para remover a bateriaComo solucionar problemas Quando usar o Dell DiagnosticsComo iniciar o Dell Diagnostics a partir do disco rígido Serviço Dell de atualização técnicaGuia de Referência Rápida Opção Função Guia FunçãoProblemas de travamento e de software Outros problemas de software Exibição de uma tela inteiramente azulGuia de Referência Rápida Índice remissivo Índice remissivoÍndice remissivo Guía de referencia rápida Notas, avisos y precauciones Abreviaturas y siglasComprobación de la carga de la batería ContenidoContenido Búsqueda de información CD Drivers and Utilities Controladores y utilidadesTambién conocido como ResourceCD Guía del usuario Dell LatitudeGuía de información del producto de Dell Etiqueta de servicio y licencia de Microsoft WindowsSitio Web de Soporte de Dell support.dell.com Centro de ayuda y soporte técnico de WindowsAyuda de Dell QuickSet Controlados por Dell QuickSetCómo volver a instalar mi sistema operativo CD Operating SystemSistema operativoConfiguración del ordenador Acerca de su ordenador Vista anteriorVista lateral izquierda Vista lateral derechaVista posterior Vista inferiorUso de la batería Rendimiento de la bateríaComprobación de la carga de la batería Medidor de batería Dell QuickSetMedidor de energía de Microsoft Windows Medidor de carga de la bateríaCarga de la batería Sustitución de la bateríaAdvertencia de batería baja Comprobación del estado de consumo de la bateríaAlmacenamiento de una batería Solución de problemas Servicio Dell Technical UpdateCuándo utilizar los Dell Diagnostics Diagnósticos Dell Inicio de Dell Diagnostics desde la unidad de disco duroMenú principal de Dell Diagnostics Diagnósticos Dell Opción Función Ficha FunciónBloqueos y problemas con el software Haga clic en Administrador de tareasEl ordenador no se inicia El ordenador no respondeOtros problemas con el software Aparece una pantalla azul fijaGuía de referencia rápida Índice Índice
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