HP 2500CM manual Tips for Avoiding Paper Jams, ¥ Make sure nothing is blocking the paper paths

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3.If you are unable to free the jammed paper, pull out the handle of the Paper Knob, pull the knob away from the printer and rotate to remove the paper.

4.If the LCD still reports a paper jam, go to the back of the printer and lower the Rear Access Door by lifting the two rear door latches.

5.Remove the Back Panel by pressing the two catches inwards.

6.Pull out any paper that may be stuck inside.

7.Replace the Back Panel and make sure it fits securely.

8.Close the Rear Access Door and turn on the printer.

Click to see a video clip of the above procedure.

Tips for Avoiding Paper Jams

¥Make sure nothing is blocking the paper paths.

¥Do not overload the trays. Tray 1 holds up to 10 sheets of paper; Tray 2 holds up to 150 sheets and Tray 3 holds up to 250 sheets.

¥Load the paper correctly.

¥Do not use paper that is curled or crumpled.

Printhead Diagnostics

When the LCD Panel displays the message "PRNT-HD DIAG PRESS ", it means that one or more of the printheads may be faulty. You will need to diagnose which printhead is faulty and replace it before you can continue printing.

This process requires you to remove all the printheads and then re-inserting one printhead at a time in the sequence of black, cyan, magenta and yellow.