Dell M6400 specifications Troubleshooting Tips, Using the Hardware Troubleshooter, Power Problems

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Troubleshooting Tips

CAUTION: Always unplug your computer from the electrical outlet before opening the cover.

NOTE: For detailed troubleshooting information, including responding to system messages, see your Service Manual on support.dell.com.

Using the Hardware Troubleshooter

1Click the Windows Vista Start button , and click Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Tips

If a device does not work, ensure that the device is properly connected.

If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).

If an error message occurs in a program, see the program documentation.

Power Problems

CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.

I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power.

Reseat the power cable in the power connector on the back of the computer and the electrical outlet.

Troubleshooting Tips

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Precision M6400 Setup and Quick Reference GuideMacrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerVGA Back ViewBattery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Connecting to the Internet Setting Up Your Internet ConnectionUnder Network and Internet, click Connect to the Internet Transferring Information to a New Computer Microsoft Windows Vista Operating SystemMicrosoft Windows XP Next To prepare a new computer for the file transferTo copy data from the old computer To transfer data to the new computerTo copy data from the old computer To transfer data to the new computer Processor SpecificationsPC Card Ports and Connectors Video WXGA+/WUXGA Ccfl Touch Pad Width Environmental Tips Troubleshooting TipsUsing the Hardware Troubleshooter Power ProblemsEnsure that the display is connected and powered on Lockups and Software Problems Memory ProblemsComputer does not start up Program stops respondingProgram crashes repeatedly Dell Technical Update Service Dell Support Utility Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Troubleshooting Tips Windows Vista Reinstalling SoftwareDrivers Identifying DriversClick Properties→ Device Manager Reinstalling Drivers and UtilitiesAt the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore You can restore your operating system in the following waysRestoring Your Operating System Click Next and follow the remaining on-screen prompts Using Dell Factory Image Restore Dell Factory Image RestoreSelect Repair Your Computer Before you Begin Using the Dell Operating System MediaClick Dell Factory Image Restore Confirm Data Deletion screen appearsReinstalling Software Finding Information Dell Technology Guide About your operating system Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Operating system Dell Factory Image Restore, 38 media Index Index
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