Dell M6400 specifications Getting Help, Obtaining Assistance

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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Tips" on page 27 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 31 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 48.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 44 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 49.

NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 44.

Getting Help

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Precision M6400 Setup and Quick Reference GuideMacrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerVGA Back ViewBattery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Setting Up Your Internet Connection Connecting to the InternetUnder Network and Internet, click Connect to the Internet Microsoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Next To prepare a new computer for the file transferTo copy data from the old computer To transfer data to the new computerTo copy data from the old computer To transfer data to the new computer Processor SpecificationsPC Card Ports and Connectors Video WXGA+/WUXGA Ccfl Touch Pad Width Environmental Tips Troubleshooting TipsUsing the Hardware Troubleshooter Power ProblemsEnsure that the display is connected and powered on Lockups and Software Problems Memory ProblemsProgram stops responding Computer does not start upProgram crashes repeatedly Dell Diagnostics Dell Technical Update Service Dell Support UtilityStarting the Dell Diagnostics From Your Hard Drive Troubleshooting Tips Windows Vista Reinstalling SoftwareDrivers Identifying DriversClick Properties→ Device Manager Reinstalling Drivers and UtilitiesAt the Welcome Dell System Owner screen, click Next You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Click Next and follow the remaining on-screen prompts Dell Factory Image Restore Using Dell Factory Image RestoreSelect Repair Your Computer Before you Begin Using the Dell Operating System MediaClick Dell Factory Image Restore Confirm Data Deletion screen appears Reinstalling Software Finding Information Dell Technology Guide About your operating system Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Operating system Dell Factory Image Restore, 38 media Index Index

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