The computer does not start up
EN S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T
A program stops responding
EN D T H E P R O G R A M —
1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.
2Click to select the program that is no longer responding, and click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
R U N T H E PR O G R A M C O M P A T I B I L I T Y W I Z A R D —
1Click Start 
→ Control Panel→ Programs→ Use an older program with this version of Windows.
2In the welcome screen, click Next.
3Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer.
Other software problems
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —
•Ensure that the program is compatible with the operating system installed on your computer.
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Troubleshooting Tips