Dell M6400 specifications Technical Support and Customer Service, DellConnect Online Services

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NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 47, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites: support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

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Getting Help

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Contents Dell Precision M6400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mMacrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack View VGABattery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator Setting Up Your Computer Quick SetupSetting Up Your Computer Internet service Cable or DSL modem Wireless router Under Network and Internet, click Connect to the Internet Connecting to the InternetSetting Up Your Internet Connection Microsoft Windows XP Transferring Information to a New ComputerMicrosoft Windows Vista Operating System To prepare a new computer for the file transfer To copy data from the old computerTo transfer data to the new computer NextTo copy data from the old computer To transfer data to the new computer Specifications ProcessorPC Card Ports and Connectors Video WXGA+/WUXGA Ccfl Touch Pad Width Environmental Troubleshooting Tips Using the Hardware TroubleshooterPower Problems TipsEnsure that the display is connected and powered on Memory Problems Lockups and Software ProblemsProgram crashes repeatedly Computer does not start upProgram stops responding Starting the Dell Diagnostics From Your Hard Drive Dell Technical Update Service Dell Support UtilityDell Diagnostics Troubleshooting Tips Reinstalling Software DriversIdentifying Drivers Windows VistaReinstalling Drivers and Utilities Click Properties→ Device ManagerAt the Welcome Dell System Owner screen, click Next Restoring Your Operating System Using Microsoft Windows System RestoreYou can restore your operating system in the following ways Click Next and follow the remaining on-screen prompts Select Repair Your Computer Using Dell Factory Image RestoreDell Factory Image Restore Using the Dell Operating System Media Click Dell Factory Image RestoreConfirm Data Deletion screen appears Before you BeginReinstalling Software Finding Information Dell Technology Guide About your operating system Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Getting Help Index Operating system Dell Factory Image Restore, 38 media Index Index

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