Dell D520 Problems With Your Order, AutoTech Service, Automated Order-Status Service

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support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

•Electronic Quote Service

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the support service. For the telephone number to call, see the contact numbers for your region (see Contacting Dell).

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region (see Contacting Dell).

Support Service

Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see Obtaining Assistance and then call the number for your country as listed in Contacting Dell.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1.Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact numbers for your region (see Contacting Dell).

2.Include a copy of the invoice and a letter describing the reason for the return.

3.Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.

4.Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

5.Pack the equipment to be returned in the original (or equivalent) packing materials.

You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

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Contents Abbreviations and Acronyms Dell Latitude D520 Users GuideFront View About Your ComputerDevice status lights Keyboard status lights Left View Audio connectorsRight View USB connectorsBack View Serial connector Modem connector RJ-11Network connector RJ-45 Video TV-out connectorBottom View Back to Contents Appendix Cleaning Your ComputerFCC Notice U.S. Only Macrovision Product NoticeFCC Class B Dell QuickSet Battery Meter Using a BatteryBattery Performance Checking the Battery ChargePower Management Modes Conserving Battery PowerClick Start→ Shut Down→ Stand by Configuring Power Management SettingsCharging the Battery Hibernate ModeStoring a Battery Replacing the BatteryCard Blanks Using CardsInstalling a PC Card or ExpressCard Card TypesExpressCard Removing a Card or BlankSetting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageSwapping Primary and Secondary Displays Click Settings in the Display Properties windowFind It Here Finding InformationDell Support Website support.dell.com GuidesSelect Drivers & Downloads and click Go Windows Help and Support Center Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Ftp.dell.com Online ServicesGetting Help Obtaining AssistanceSupport Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceAntigua and Barbuda Diagnostics ChecklistBefore You Call Contacting Dell0011 Argentina Buenos AiresAruba Australia SydneyCayman Islands Canada North YorkOntario 011Ecuador Denmark CopenhagenDominica Dominican RepublicHong Kong GrenadaGuatemala GuyanaKorea Seoul JamaicaWebsite support.jp.dell.com Japan KawasakiNetherlands Amsterdam MexicoMontserrat Netherlands AntillesGrenadines St. Kitts and NevisSt. Lucia St. VincentWebsite support.ap.dell.com Thailand Switzerland GenevaTaiwan 002Virgin Islands A. Austin, Texas BusinessVenezuela Numeric Keypad Using the Keyboard and Touch PadKey Combinations Microsoft Windows Logo Key Functions Power ManagementTouch Pad Speaker FunctionsMouse Properties window Customizing the Touch PadAdjusting the Volume Using MultimediaPlaying a CD or DVD Copying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD Using Blank CDs and DVDsHelpful Tips Connecting Your Computer to a TV or Audio DeviceMedia Type Read Write Rewritable Composite Video and Standard Audio Video and Standard AudioSetting Up the Cyberlink CL Headphones Click Device Settings Click the DVD Audio Setting iconWireless Local Area Network Wlan Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Network Setup WizardStart Button and Connect To Option Checking Your Wireless Network CardSetting Up a New Wlan Connecting a Wireless Router and a Broadband ModemDetermining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkUnder Pick a Help topic, click Dell User and System Guides Enabling/Disabling the Wireless Network Card Mobile Broadband or Wireless Wide Area Network WwanConnecting to a Mobile Broadband Network Internet Connection Firewall Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsHard Drive Returning a Hard Drive to Dell Media BayRemoving the Device Security Screw Hinge Cover Removing and Installing Media Bay DevicesKeyboard Memory Page Wireless Local Area Network Wlan Cards Wireless CardsCoin-Cell Battery Internal Card With Bluetooth Wireless TechnologyBack to Contents Dell QuickSet Security Cable Lock PasswordsUsing a Primary/System Password Securing Your ComputerIf Your Computer Is Lost or Stolen Using an Administrator PasswordUsing a Hard Drive Password Computer Tracking SoftwareBack to Contents Commonly Used Settings System Setup ProgramViewing the System Setup Screens System Setup ScreensLocate Fast IR under Onboard Devices Performing a One-Time BootChanging COM Ports Enabling the Infrared SensorPage Drivers Reinstalling SoftwareWhat Is a Driver? Reinstalling Drivers and UtilitiesClick Start→ Help and Support Using the Drivers and Utilities CDManually Reinstalling Drivers Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Undoing the Last System RestoreBefore You Begin Using the Operating System CDEnabling System Restore Reinstalling Windows XPSpecifications Display CommunicationsVideo AudioAC Adapter BatteryKeyboard Touch PadEnvironmental PhysicalDell Latitude D520 Users Guide Travel Tips Traveling With Your ComputerIdentifying Your Computer Packing the ComputerBack to Contents When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell DiagnosticsOption Function Dell Diagnostics Main MenuClicking the Dell Support Icon Drive ProblemsAccessing the Dell Support Utility Dell Support UtilityIf you hear an unfamiliar scraping or grinding sound CD and DVD drive problemsHard drive problems Problems writing to a CD/DVD-RW driveError Messages Mail, Modem, and Internet ProblemsVerify that the modem is communicating with Windows CD drive controller failure Click Start→ Control Panel→ Add or Remove Programs If you have problems with an Ieee 1394 device Ieee 1394 Device ProblemsKeyboard Problems External Keyboard problemsComputer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start upSolid blue screen appears Memory ProblemsNetwork Problems Other software problemsRestart the computer and log on to the network again PC Card or ExpressCard ProblemsGeneral Mobile Broadband NetworkEnsuring Sufficient Power for Your Computer Power ProblemsDocking Power Considerations Docking While the Computer Is Running Printer ProblemsScanner Problems AC Power Loss While the Computer Is DockedNo sound from integrated speakers Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from headphonesIf the display is difficult to read Video and Display ProblemsCheck the touch pad settings If the display is blankConnect an external monitor Adjust the Windows display settingsIf only part of the display is readable Click Start→ Control Panel→ Appearance and Themes
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D520 specifications

The Dell D520 is a robust and reliable laptop that was introduced as part of Dell's Latitude series, catering primarily to business professionals and enterprises. Known for its solid build and practical features, the D520 emphasizes productivity and durability in a mobile computing environment.

One of the standout features of the Dell D520 is its comfortable keyboard layout. The full-sized, spill-resistant keyboard offers a tactile feel, making it ideal for extended typing sessions. Additionally, the touchpad is responsive, enhancing ease of navigation while on the go. The laptop's design prioritizes ease of use, ensuring that users can work efficiently, whether in an office or while traveling.

In terms of hardware, the Dell D520 typically features Intel processors, which provide a balanced mix of performance and power efficiency. This enables users to run multiple applications without significant lag, making it suitable for multitasking. The laptop is also equipped with a decent amount of RAM, ensuring smooth performance for standard business applications and tasks.

The D520 includes various connectivity options, crucial for modern-day professionals. It typically comes with several USB ports, an Ethernet port, and a VGA port for connecting to external displays. There is also the option for Wi-Fi connectivity, allowing users to connect to networks effortlessly.

One of the key characteristics of the Dell D520 is its durability. The laptop is designed to withstand the rigors of daily use and features a sturdy chassis that can handle rough treatment. This durability makes it a favorite among users who need a reliable machine that can endure a busy workday.

The D520 also emphasizes security features that are essential for business users. It includes options for fingerprint readers and smart card readers, allowing users to enhance data protection. This level of security is particularly valuable for professionals handling sensitive information.

Battery life is another important aspect of the Dell D520. With an efficient power management system, users can expect a reasonable battery performance that allows for extended work sessions without needing to recharge frequently.

Overall, the Dell D520 combines practicality, durability, and efficiency, making it an excellent choice for business professionals who require a reliable laptop for everyday tasks. Its balance of features and performance continues to make it a suitable option for users who prioritize functionality and dependability in their computing devices.
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