Dell D520 Drive Problems, Accessing the Dell Support Utility, Clicking the Dell Support Icon

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The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays

the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on

your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test settings.

4.When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.

5.When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1.Click Start→ All Programs→ Dell Support→ Dell Support Settings.

2.Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

•Check your computing environment.

•View the Dell Support Utility settings.

•Access the help file for the Dell Support Utility.

•View frequently asked questions.

•Learn more about the Dell Support Utility.

•Turn the Dell Support Utility off.

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.

Ensure that Microsoft® Windows® recognizes the drive — Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed,

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Contents Dell Latitude D520 Users Guide Abbreviations and AcronymsDevice status lights About Your ComputerFront View Keyboard status lights Audio connectors Left ViewBack View USB connectorsRight View Video TV-out connector Modem connector RJ-11Network connector RJ-45 Serial connectorBottom View Back to Contents Cleaning Your Computer AppendixFCC Class B Macrovision Product NoticeFCC Notice U.S. Only Checking the Battery Charge Using a BatteryBattery Performance Dell QuickSet Battery MeterConserving Battery Power Power Management ModesHibernate Mode Configuring Power Management SettingsCharging the Battery Click Start→ Shut Down→ Stand byReplacing the Battery Storing a BatteryCard Types Using CardsInstalling a PC Card or ExpressCard Card BlanksRemoving a Card or Blank ExpressCardSwitching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution and Refresh RateClick Settings in the Display Properties window Swapping Primary and Secondary DisplaysFinding Information Find It HereSelect Drivers & Downloads and click Go GuidesDell Support Website support.dell.com Windows Help and Support Center Glossary Device driver See driver Docking device See APRPage Page NIC See network adapter Page Video resolution See resolution System tray See notification areaBack to Contents Obtaining Assistance Online ServicesGetting Help Ftp.dell.comAutomated Order-Status Service Problems With Your OrderAutoTech Service Support ServiceContacting Dell Diagnostics ChecklistBefore You Call Antigua and BarbudaAustralia Sydney Argentina Buenos AiresAruba 0011011 Canada North YorkOntario Cayman IslandsDominican Republic Denmark CopenhagenDominica EcuadorGuyana GrenadaGuatemala Hong KongJapan Kawasaki JamaicaWebsite support.jp.dell.com Korea SeoulNetherlands Antilles MexicoMontserrat Netherlands AmsterdamSt. Vincent St. Kitts and NevisSt. Lucia Grenadines002 Switzerland GenevaTaiwan Website support.ap.dell.com ThailandVenezuela A. Austin, Texas BusinessVirgin Islands Key Combinations Using the Keyboard and Touch PadNumeric Keypad Speaker Functions Power ManagementTouch Pad Microsoft Windows Logo Key FunctionsCustomizing the Touch Pad Mouse Properties windowPlaying a CD or DVD Using MultimediaAdjusting the Volume Using Blank CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD Copying CDs and DVDsMedia Type Read Write Rewritable Connecting Your Computer to a TV or Audio DeviceHelpful Tips Video and Standard Audio Composite Video and Standard AudioSetting Up the Cyberlink CL Headphones Click the DVD Audio Setting icon Click Device SettingsNetwork Setup Wizard Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Wireless Local Area Network WlanConnecting a Wireless Router and a Broadband Modem Checking Your Wireless Network CardSetting Up a New Wlan Start Button and Connect To OptionUnder Pick a Help topic, click Dell User and System Guides Connecting to a Wireless Local Area NetworkDetermining the Wireless Network Device Manager Connecting to a Mobile Broadband Network Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Internet Connection Firewall Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerHard Drive Removing the Device Security Screw Media BayReturning a Hard Drive to Dell Removing and Installing Media Bay Devices Hinge CoverKeyboard Memory Page Wireless Cards Wireless Local Area Network Wlan CardsInternal Card With Bluetooth Wireless Technology Coin-Cell BatteryBack to Contents Dell QuickSet Securing Your Computer PasswordsUsing a Primary/System Password Security Cable LockComputer Tracking Software Using an Administrator PasswordUsing a Hard Drive Password If Your Computer Is Lost or StolenBack to Contents System Setup Screens System Setup ProgramViewing the System Setup Screens Commonly Used SettingsEnabling the Infrared Sensor Performing a One-Time BootChanging COM Ports Locate Fast IR under Onboard DevicesPage Reinstalling Drivers and Utilities Reinstalling SoftwareWhat Is a Driver? DriversSoftware and Hardware Incompatibilities Using the Drivers and Utilities CDManually Reinstalling Drivers Click Start→ Help and SupportUndoing the Last System Restore Using Microsoft Windows XP System RestoreCreating a Restore Point Restoring Your Operating SystemReinstalling Windows XP Using the Operating System CDEnabling System Restore Before You BeginSpecifications Audio CommunicationsVideo DisplayTouch Pad BatteryKeyboard AC AdapterPhysical EnvironmentalDell Latitude D520 Users Guide Packing the Computer Traveling With Your ComputerIdentifying Your Computer Travel TipsBack to Contents Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsDell Diagnostics Main Menu Option FunctionDell Support Utility Drive ProblemsAccessing the Dell Support Utility Clicking the Dell Support IconProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems If you hear an unfamiliar scraping or grinding soundVerify that the modem is communicating with Windows Mail, Modem, and Internet ProblemsError Messages CD drive controller failure Click Start→ Control Panel→ Add or Remove Programs External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems If you have problems with an Ieee 1394 deviceComputer does not start up Lockups and Software ProblemsUnexpected characters Computer stops respondingOther software problems Memory ProblemsNetwork Problems Solid blue screen appearsMobile Broadband Network PC Card or ExpressCard ProblemsGeneral Restart the computer and log on to the network againDocking Power Considerations Power ProblemsEnsuring Sufficient Power for Your Computer AC Power Loss While the Computer Is Docked Printer ProblemsScanner Problems Docking While the Computer Is RunningNo sound from headphones Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from integrated speakersIf the display is blank Video and Display ProblemsCheck the touch pad settings If the display is difficult to readClick Start→ Control Panel→ Appearance and Themes Adjust the Windows display settingsIf only part of the display is readable Connect an external monitor
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D520 specifications

The Dell D520 is a robust and reliable laptop that was introduced as part of Dell's Latitude series, catering primarily to business professionals and enterprises. Known for its solid build and practical features, the D520 emphasizes productivity and durability in a mobile computing environment.

One of the standout features of the Dell D520 is its comfortable keyboard layout. The full-sized, spill-resistant keyboard offers a tactile feel, making it ideal for extended typing sessions. Additionally, the touchpad is responsive, enhancing ease of navigation while on the go. The laptop's design prioritizes ease of use, ensuring that users can work efficiently, whether in an office or while traveling.

In terms of hardware, the Dell D520 typically features Intel processors, which provide a balanced mix of performance and power efficiency. This enables users to run multiple applications without significant lag, making it suitable for multitasking. The laptop is also equipped with a decent amount of RAM, ensuring smooth performance for standard business applications and tasks.

The D520 includes various connectivity options, crucial for modern-day professionals. It typically comes with several USB ports, an Ethernet port, and a VGA port for connecting to external displays. There is also the option for Wi-Fi connectivity, allowing users to connect to networks effortlessly.

One of the key characteristics of the Dell D520 is its durability. The laptop is designed to withstand the rigors of daily use and features a sturdy chassis that can handle rough treatment. This durability makes it a favorite among users who need a reliable machine that can endure a busy workday.

The D520 also emphasizes security features that are essential for business users. It includes options for fingerprint readers and smart card readers, allowing users to enhance data protection. This level of security is particularly valuable for professionals handling sensitive information.

Battery life is another important aspect of the Dell D520. With an efficient power management system, users can expect a reasonable battery performance that allows for extended work sessions without needing to recharge frequently.

Overall, the Dell D520 combines practicality, durability, and efficiency, making it an excellent choice for business professionals who require a reliable laptop for everyday tasks. Its balance of features and performance continues to make it a suitable option for users who prioritize functionality and dependability in their computing devices.
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