Dell D505 manual What do I do if I need warranty service?, What will Dell do?

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What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers:

U.S. Only

 

 

Technical Support

1-800-624-9896

 

 

Customer Service

1-800-624-9897

 

 

Individual Home Consumers who purchased through

 

an Employee Purchase Program:

 

 

 

Technical Support and Customer Service

1-800-822-8965

 

 

Home and Small Business Commercial Customers:

 

 

 

Technical Support and Customer Service

1-800-456-3355

 

 

Medium, Large, or Global Commercial Customers,

 

Healthcare Customers, and Value-Added Resellers

 

(VARs):

 

 

 

Technical Support and Customer Service

1-800-822-8965

 

 

Government and Education Customers:

 

 

 

Technical Support and Customer Service

1-800-234-1490

 

 

Dell-Branded Memory

1-888-363-5150

 

 

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

System Information Guide

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m System Information GuidePage System Information Guide Abbreviations and Acronyms Contents Limited Warranties and Return Policy System Information Guide Safety GeneralSafety Air Travel Safety PowerSafety Battery Safety EMC Instructions When Using Your ComputerSafety Protecting Against Electrostatic Discharge Safety Ergonomic Computing HabitsSafety When Working Inside Your Computer Safety Battery Disposal How to set up my computer My device documentation Access your documentationFinding Information for Your Computer My computer documentationReinstall your operating system Your computer when you useWhat are you looking for? Technical supportAfter you reinstall your operating system, use the Drivers Setting Up Your Computer Power button System Information Guide Front View About Your ComputerDisplay Touch padRight View Left ViewBottom View Battery-bay latch release Memory module coverBack View Removing a Battery Connector Reserve battery cable Removing and Installing a Reserve BatteryInstalling a Battery When to Use the Dell Diagnostics Dell DiagnosticsSymptom Tree Problem quicklyOption Function Express Test Extended TestProblem description ErrorsConfiguration Tab Function ResultsRegulatory Notices What is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy NOM Information Mexico OnlyHow long does this limited warranty last? What will Dell do? What do I do if I need warranty service?May I transfer the limited warranty? What if I purchased a service contract?Total Satisfaction Return Policy U.S. Only How will you fix my product?What is covered by this limited warranty? Consumers May I transfer the limited warranty? Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsExclusions GuaranteeMaking a Claim Limitation and Statutory RightsBogota, Colombia Intel’s Three Year Limited Warranty What are Errata? Guide des Informations Système Abréviations et acronymes Remarques, Avis et PrécautionsSommaire Retrait et installation dune batterie de réserveRecherche dinformations concernant lordinateur Et Celeron États-Unis et Canada uniquement Sommaire Guide des Informations Système Précaution Consignes de sécuritéSécurité Généralités Sécurité Voyage en avion Sécurité AlimentationSécurité Batterie Lors de lutilisation de votre ordinateur Sécurité Protection contre les décharges électrostatiques Sécurité Conseils en ergonomieSécurité Intervention à lintérieur de votre ordinateur Sécurité Retrait de la batterie Recherche dinformations concernant lordinateur Windows Problèmes Double-cliquez sur licône Du systèmeDutilisation T e W e b S u p p o r t P r e m i e r d e D e l l Que recherchez-vous ? Cherchez iciTechniques Web nest peut-être pas disponible dans toutes les régionsInstallation de votre ordinateur Bouton dalimentation Vue avant Propos de votre ordinateurÉcran Voyants détat du clavier Tablette tactile Haut-parleursVue de droite Vue de gaucheVue de dessous Vue arrièreRetrait de la batterie Retrait et installation dune batterie de réserve Installation dune batterie Quand utiliser Dell Diagnostics Option Fonction Express Test Menu principal de Dell DiagnosticsTest approfondi Répondre régulièrement à des questionsDerreur et la description du problème De tous les périphériques à partir de linstallation duAide Exécuter le testRéglementations Quest-ce qui nest pas couvert par cette garantie limitée ? Garantie limitée et règle de retourQue couvre cette garantie limitée ? Que fera Dell ? Que dois-je faire si jai besoin dun service de garantie ?Quelle est la durée de cette garantie limitée ? Puis-je transférer la garantie limitée ? Règle de retour «Satisfait ou remboursé» Canada seulementProduits logiciels et périphériques tiers Logiciels et périphériques Dell Canada seulementPériphériques de marque Dell Règle de retourIntel’s Three Year Limited Warranty What are Errata? Guia de informações do sistema Abreviações e acrônimos Notas, avisos e advertênciasComo remover e instalar a bateria de reserva Advertência Instruções de segurançaGarantia limitada e política de devolução ÍndiceÍndice Manual de informações do sistema Advertência Instruções de segurançaSegurança Geral Segurança Viagem de avião Segurança AlimentaçãoSegurança Bateria Segurança Instruções de EMC Ao usar o computadorSegurança Proteção contra descargas eletrostáticas Segurança Hábitos ergonômicos para o uso do computadorSegurança Ao trabalhar dentro do computador Segurança Como descartar a bateria Que você está procurando? Como encontrar informações para o computadorDocumentação do computador ExperientesSistema Clique no botão Iniciar e em Ajuda e suporteSiga as instruções da tela Clique no ícone de setaComo configurar o computador W . d e l l . c o m s u p p o r t . d e l l . c o m Vista frontal Sobre o seu computadorTela Alto-falantes Botão liga/desligaVista direita Vista esquerdaVista inferior Vista traseiraVídeo Trava de liberação do compartimento de bateriaComo remover a bateria Conector Cabo da bateria reserva Bateria reserva Como remover e instalar a bateria de reservaComo instalar a bateria Desligue o computador Quando utilizar o Dell DiagnosticsAviso O Dell Diagnostics só funciona em computadores Dell Problema que está ocorrendo Teste personalizado Testes que quer executar Symptom TreeOpção Função Express Test Teste expressoDesse teste Descrição do problemaHelp Ajuda Avisos de normalização Garantia Garantia limitada e política de devoluçãoResponsabilidades do Cliente ExclusõesAtendimento ao Consumidor Limitações e Direitos Guía de información del sistema Abreviaturas y acrónimos Notas, avisos y precaucionesSeguridad Hábitos de ergonomía con su equipo Precaución Instrucciones de seguridadSeguridad Cuando trabaje en el interior del equipo Seguridad Cómo desechar las bateríasCeleron sólo en EE.UU. y Canadá 121 Contenido Política de devolución y garantía limitada 118Guía de información del sistema Precaución Instrucciones de seguridadSeguridad General Seguridad Viajes en avión Seguridad AlimentaciónSeguridad Batería Seguridad Instrucciones EMC Cuando utilice el equipoSeguridad Cuando trabaje en el interior del equipo Seguridad Hábitos de ergonomía con su equipoSeguridad Protección contra descargas electrostáticas 100101 Seguridad Cómo desechar las baterías102 Localización de información de su equipoInformación sobre la garantía Instrucciones de seguridad103 104 105 Configuración del equipo106 Vista anterior Acerca de su equipo107 Altavoces108 Vista izquierdaVista derecha Salida de TV Vista posterior109 110 Extracción de una batería111 Extracción e instalación de una batería de reserva112 Instalación de una batería113 Diagnósticos DellCuándo utilizar los Diagnósticos Dell 114 Menú principal de los Diagnósticos Dell115 116 Avisos reglamentarios117 Información para NOM únicamente para MéxicoGarantía Política de devolución y garantía limitadaResponsabilidad del cliente Exclusiones119 Atención al ConsumidorLimitaciones y derechos 120 Cómo hacer una reclamaciónDerechos legales y limitación 121 122 Page 0R1189A01
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