Dell SP190SFP appendix Product Specific Problemss, USB Problems, Troubleshooting Your Soundbar

NOTE: Image Burn-in is not covered by your warranty.

Product Specific Problemss

SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
Screen image is too small	Image is centered on screen, but does not fill	•	Perform monitor reset on "All Settings."
	entire viewing area.
Cannot adjust the monitor with the	OSD does not appear on the screen.	•	Turn off the monitor, unplug the power cord and then plug
buttons on the front panel			back and turn on the monitor.

USB Problems

SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
USB interface is not working	USB peripherals are not working.	•	Check that your monitor is turned ON.
		•	Reconnect the upstream cable to your computer.
		•	Reconnect the USB peripherals (downstream
			connector).
		•	Switch off and then turn on the monitor again.
High Speed USB 2.0 interface is	High Speed USB 2.0 peripherals working slowly or not at	•	Check that your computer is USB 2.0 capable.
slow	all.	•	Verify USB 2.0 source on your computer.
		•	Reconnect the upstream cable to your computer.
		•	Reconnect the USB peripherals (downstream
			connector).

Troubleshooting Your Soundbar

COMMON	WHAT YOU EXPERIENCE		POSSIBLE SOLUTIONS
SYMPTOMS
No Sound	No power to Soundbar - the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
	power indicator is off.		power indicator (green LED) on the front of the Soundbar is illuminated.
	(built-in DC power supply. i.e.	•	Confirm that the power cable from the Soundbar is plugged into the monitor.
	SP1908FP )	•	Confirm that the monitor has power.
		•	If the monitor has no power, see Troubleshooting your monitor for monitor common problem.
No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on.	•	Set all Windows volume controls to their maximum.
		•	Play some audio content on the computer (i.e. audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Computer's sound card is used	•	Clear any obstructions between the Soundbar and the user.
	as the audio source.	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Other audio source is used.	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound	Sound from only one side of	•	Clear any obstructions between the Soundbar and the user.
Output	Soundbar	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card or
			audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume	Volume is too low.	•	Clear any obstructions between the Soundbar and the user.
		•	Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
		•	Set all Windows volume controls to their maximum.
		•	Increase the volume of the audio application.
		•	Test the Soundbar using another audio source (i.e. portable CD player).