Graco 312353B instruction manual Software Installation Troubleshooting

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Software Installation Troubleshooting

Software Installation Troubleshooting

 

 

Problem

Cause/Solution

 

 

When Matrix is launched, I see

There may be a pop-up blocker program running on your PC and preventing

a progress bar for a short

the Matrix window from opening. Verify that you do not have a pop-up blocker

period of time, but the browser

integrated with your IE browser. Programs such as the Google, Yahoo, and

window showing the Matrix

AOL Toolbars—among many others, including IE itself if Service Pack 2 for

application never appears.

Windows XP is installed—contain such features. You must configure your

 

pop-up blocker to not block pop-ups from the Matrix Server software. If this is

 

happening at the server PC, the address the pop-up blocker must allow

 

pop-ups from is http://127.0.0.1. If this is happening at a Matrix Client, the

 

pop-up blocker must allow pop-ups from http://<MatrixServer>, where

 

<MatrixServer> is the host name or IP address of the Matrix Server PC. How

 

the pop-up blocker is configured varies depending on the program, so check

 

that program’s documentation for instructions on how to do this. Usually, the

 

easiest solution is to disable the pop-up blocker entirely.

 

If a pop-up blocker causes the browser-based user interface to not show, the

 

underlying program that handles system communication, warning pop-ups,

 

sending e-mails, etc., should still function as normal.

 

 

At a client PC, when the Matrix

A client PC cannot make a network connection to the Matrix Server. There are

Client is launched a progress

numerous possible reasons for this, but the most common are:

bar appears for a long time,

• the host name or address of the Matrix Server as configured at the client

finally disappears, but not

PC, is not correct.

Matrix screens appear.

• the Matrix Server has a firewall blocking port 8080.

 

 

• the client isn’t connected properly to the network.

 

• the network is down.

 

 

At a client PC, when the Matrix

This is usually a firewall on the Matrix Server blocking port 3306. Matrix client

Client is launched, the Matrix

PCs need access to two ports on the Matrix Server, 8080 and 3306.

screens appear but the dis-

 

pense history screen (or tank

 

level, battery level or work

 

order screen) shows a large

 

red rectangle that says some-

 

thing about the database not

 

being available.

 

 

 

At a client PC, the dispense

If the PC is designed as a Matrix shop client, this is by design. If the PC is a

history and tank level screens

primary client, make sure the name or address used in the PC client table on

appear OK but I cannot access

the System Configuration page in the Matrix setup screens (check this on the

the setup screens.

Matrix Server) matches exactly with the name/address given for the client in

 

Start / All Programs / Graco / Matrix / Edit Matrix Client Network Settings.

 

 

When Matrix is launched, I get

Make sure you do not have a software firewall blocking ports 8080-8083 or

an error that says a connection

3306 at the Matrix Server and port 8082 at each Matrix Client. Matrix must be

could not be made to the Matrix

able to use these ports for normal operation. By default, Service Pack 2 for

server.

Windows XP turns the built-in Windows Firewall on; ensure that these ports

 

are open. The system may have a firewall from another vendor, such Syman-

 

tec’s Norton Internet Security, installed; this type of security software pack-

 

ages can contain firewalls and pop-up blockers, among other tools.

 

 

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Contents 312353B Contents General Matrix System Specifications System RequirementsPC Hardware Requirements PC Software Requirements Pop-Up BlockerGeneral guidelines to find and configure pop-up blockers Special Considerations for Firewalls Software FirewallsWindows XP Security Stand Alone Configuration Installation InstructionsNetworked Configurations Software Installation & NetworkingSetup Path 1- Typical Matrix Server and Client Browser ConfigurationSetup Path 1 InstallShield Wizard Setup Path 1 Firewall Question Hasp Setup Welcome Screen Hasp Key Driver Setup ProgramMatrix Server and Client Shortcuts Setup Path 2 Matrix Client OnlyStart / All Programs / Startup On the Windows DesktopNext Setup Path 2 License AgreementSetup Path 2 Pop-up Blockers Matrix Client Only Shortcuts Sun Java Runtime MatrixLogs Folder Clock and Time Zone SettingsHow to Turn Off Hibernation Mode in Windows XP Click Hibernate Tab Software Installation Troubleshooting Marked Java Sun Software Installation Troubleshooting Uninstalling Matrix on Windows XP Meter Dispense Information Operator ScreensActive Work Orders Dispense HistoryTank Level Information Screen Tank Level InformationEntering Work Orders Battery Level InformationAdding Work Order From PC Work Orders and the Matrix/R & R InterfaceAdd Parts To Work Order Work Order ValidationWork Order Posting Sending a Work Order to a Meter Work Order Pop-up WindowsWork Order Already in Process Matrix System Setup System Administrator ScreensSecurity Level Global Setting System ConfigurationSystem Emergency Code FIG Click Security Level Drop Down Box and select from the listEdit Contact Information FIG Unit of Measure English or Metric FIGTransceiver Power-up Transceiver SetupConfirm PC/Transceiver Communication Click Add Transceiver Button, then click ModifyMatrix Client PC Setup At the Matrix Server PC FIG Add a Client PC to the Matrix SystemClick New Row’s Modify Link At the client PC FIGSystem User Setup Adding a New UserModify User Profile FIG Customized Fluid Setup Tank SetupChanging User Information Removing a UserEdit Tank Setup 312353B Adding a New Tank using a TLMVertical Tank Geometry FIG Tank Shape ScreenRemoving a Tank Manual Tank AdjustmentRecommendations Programming the Tank Level MonitorProgramming Complete Screen 312353B Adding a Meter Meter SetupModifying Meter Information Click Add MeterChoose Yes or No on the Use Work Orders drop-down list Fluid Calibration Quarts LitersMeter Programming Removing a MeterMeter Programming Recommendations Programming Complete ScreenMail Configuration Mail SetupAdding an E-Mail Event Removing an E-Mail EventModifying E-mail Events Setup InterfacePosting Charges Work Order Validation Interface Behavior, Parts, and GOGSPG Dealer Management System DMSSystem Administrator Screens Unit and Menu Pricing Parts Fluids Configuration FIGUnit Pricing Parts Unit Pricing Example Parts FIGMenu Pricing Parts Typical Unit Pricing Scenario in Parts FIGMenu Pricing Details Parts Menu Item Criteria Menu Details Setup PartsMenu Item Posting Parameters Include Selected Oil Filters requires a Yes or No responseMenu Pricing Scenario #1 FIG Typical Menu Pricing ScenariosUnit Pricing GOG Unit and Menu Pricing Gas, Oil, Grease GOGMenu Pricing Menu Pricing Details ServiceMenu Details Setup GOG FIG Menu Pricing Scenario #1 FIG Non-Fluid Parts Part CategoriesOil Filter Category Selected Parts by Category Return to Operating ScreensProduction Data Matrix ReporterStarting Matrix Reporter Creating a ReportPrinting Report Data Saving Report Data to FileFiltering Report Data Matrix Database Import and ExportImporting a Matrix Database File Database file import instructions Troubleshooting Edit Matrix Server Network Settings FIG Appendix a Matrix Network and Port SettingsDefault Field Name \Windows\my.ini and rebootingEdit Matrix Client Network Settings FIG 312353B Graco Phone Numbers Graco Standard Warranty

312353B specifications

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