Graco 312353B instruction manual Marked Java Sun

Page 22

 

Software Installation Troubleshooting

 

 

I’m sure I have no pop-up

Verify with your IT network administrator that the network has no proxy servers

blockers or firewalls on my

that block traffic on port 8080, the default port used by Matrix for http traffic.

Matrix Client, but I still can’t

 

access the Matrix screens.

 

 

 

The meter dispense informa-

The meter dispense information is displayed in a table in a Java applet. Verify

tion screen has a white/gray

that you have the Java Plugin (version 1.4.2_04 or later) installed and that it is

rectangle where the dispense

not disabled in IE (Tools->InternetOptions->Advancedtab, the section

information should be.

marked Java (Sun)).

 

Also, in the Windows Control Panel, you should find a Java Plug-in icon. Dou-

 

ble-click the Icon and verify that IE is set up to use the Sun JRE for viewing

 

applets.

 

 

After installing the JRE as

This is the Java Update mechanism that is part of the JRE, which, if enabled,

described in the installation

allows the JRE to make periodic automatic checks over the Internet for new

instructions, There is a coffee

versions of the JRE. For the purpose of running Matrix this isn’t necessary. To

cup icon in the system tray and

turn this off, go to Control Panel, double-click on the Java Plugin Icon and

frequent pop-up windows.

choose the Update tab. Clear the Check for Updates Automatically check-

What is this for, and is there a

box

way to turn off the pop-ups?

 

 

 

With Matrix installed on single

This happens most often with laptops that frequently connect to multiple net-

PC in a standalone system

works using different configurations.

configuration, when I launch

First, verify the proxy settings configured in your IE browser. Open a blank IE

Matrix while my computer is not

window, click on Tools->Internet Options, and select the Connections tab.

attached to my network, the

Ensure that 1) Never dial a connection is selected, and 2) Click on LAN Set-

Matrix browser-based screens

tings and disable automatic proxy configuration.

do not appear. However, if I

 

attach my computer to the net-

Also, be aware that IE, will always check for an Internet connection before

work and launch Matrix, they

serving local web pages (see article ID 290766 on Microsoft’s online support

do appear.

site, support.microsoft.com, for details).

 

 

I clicked on a Button to get to a

Usually this means that the Matrix Server was restarted. In the Matrix system,

different page at a Matrix Client

if the Matrix Server is restarted for any reason, all Matrix Clients must also be

and I got a gray screen that

restarted to reconnect to the screens. This is one reason why it’s important

says “Direct access to this

that the Matrix Server be dedicated to the Matrix system.

Matrix page not allowed.”

 

 

 

I keep getting a popup window

The HASP security key shipped with this version of Matrix must be plugged

that says “USB security key not

into a USB port on the Matrix Server at all times, even if the Matrix/R & R inter-

found on Matrix server!

face is disabled. This message will appear when the Matrix Server software

Matrix/R & R interface is dis-

cannot detect the presence of the key. The key could be unplugged. The soft-

abled.” What’s going on?

ware drivers for the key may not have been installed; if this is the case, while

 

logged in with Windows administrative rights, navigate to Start/All Pro-

 

grams/Graco/Matrix and choose Install HASP Drivers. Graco recommends the

 

key be plugged into a USB port on the Matrix Server itself, as opposed to

 

being plugged into a USB hub that is in turn plugged into the Server

 

Make sure you reboot the Matrix Server after installing the HASP driver soft-

 

ware.

 

 

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312353B

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Contents 312353B Contents System Requirements General Matrix System SpecificationsPC Hardware Requirements Pop-Up Blocker PC Software RequirementsGeneral guidelines to find and configure pop-up blockers Software Firewalls Special Considerations for FirewallsWindows XP Security Networked Configurations Installation InstructionsStand Alone Configuration Software Installation & NetworkingBrowser Configuration Setup Path 1- Typical Matrix Server and ClientSetup Path 1 InstallShield Wizard Setup Path 1 Firewall Question Hasp Key Driver Setup Program Hasp Setup Welcome ScreenStart / All Programs / Startup Setup Path 2 Matrix Client OnlyMatrix Server and Client Shortcuts On the Windows DesktopSetup Path 2 License Agreement NextSetup Path 2 Pop-up Blockers Matrix Client Only Shortcuts Sun Java Runtime Clock and Time Zone Settings MatrixLogs FolderHow to Turn Off Hibernation Mode in Windows XP Click Hibernate Tab Software Installation Troubleshooting Marked Java Sun Software Installation Troubleshooting Uninstalling Matrix on Windows XP Active Work Orders Operator ScreensMeter Dispense Information Dispense HistoryTank Level Information Tank Level Information ScreenBattery Level Information Entering Work OrdersWork Orders and the Matrix/R & R Interface Adding Work Order From PCWork Order Validation Add Parts To Work OrderWork Order Posting Work Order Pop-up Windows Sending a Work Order to a MeterWork Order Already in Process System Administrator Screens Matrix System SetupSystem Emergency Code FIG System ConfigurationSecurity Level Global Setting Click Security Level Drop Down Box and select from the listUnit of Measure English or Metric FIG Edit Contact Information FIGConfirm PC/Transceiver Communication Transceiver SetupTransceiver Power-up Click Add Transceiver Button, then click ModifyMatrix Client PC Setup Click New Row’s Modify Link Add a Client PC to the Matrix SystemAt the Matrix Server PC FIG At the client PC FIGAdding a New User System User SetupModify User Profile FIG Changing User Information Tank SetupCustomized Fluid Setup Removing a UserAdding a New Tank using a TLM Edit Tank Setup 312353BTank Shape Screen Vertical Tank Geometry FIGManual Tank Adjustment Removing a TankProgramming the Tank Level Monitor RecommendationsProgramming Complete Screen 312353B Modifying Meter Information Meter SetupAdding a Meter Click Add MeterFluid Calibration Quarts Liters Choose Yes or No on the Use Work Orders drop-down listRemoving a Meter Meter ProgrammingProgramming Complete Screen Meter Programming RecommendationsMail Setup Mail ConfigurationRemoving an E-Mail Event Adding an E-Mail EventModifying E-mail Events Interface SetupPosting Charges Interface Behavior, Parts, and GOG Work Order ValidationDealer Management System DMS SPGSystem Administrator Screens Unit Pricing Parts Fluids Configuration FIGUnit and Menu Pricing Parts Unit Pricing Example Parts FIGTypical Unit Pricing Scenario in Parts FIG Menu Pricing PartsMenu Pricing Details Parts Menu Item Posting Parameters Menu Details Setup PartsMenu Item Criteria Include Selected Oil Filters requires a Yes or No responseTypical Menu Pricing Scenarios Menu Pricing Scenario #1 FIGUnit and Menu Pricing Gas, Oil, Grease GOG Unit Pricing GOGMenu Pricing Details Service Menu PricingMenu Details Setup GOG FIG Menu Pricing Scenario #1 FIG Part Categories Non-Fluid PartsOil Filter Category Return to Operating Screens Selected Parts by CategoryStarting Matrix Reporter Matrix ReporterProduction Data Creating a ReportFiltering Report Data Saving Report Data to FilePrinting Report Data Matrix Database Import and ExportImporting a Matrix Database File Database file import instructions Troubleshooting Default Field Name Appendix a Matrix Network and Port SettingsEdit Matrix Server Network Settings FIG \Windows\my.ini and rebootingEdit Matrix Client Network Settings FIG 312353B Graco Standard Warranty Graco Phone Numbers

312353B specifications

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