PictureTel III ISA Support from Your Network Supplier, 3ComForum on CompuServe Online Service

Page 93

Support from Your Network Supplier

D-3

Local access numbers are available within the following countries:

Country

Telephone

Number

 

 

Australia

1800 678 515

Belgium

0800 71279

Denmark

800 17319

Finland

98 001 4444

France

05 90 81 58

Germany

0130 81 80 63

Hong Kong

800 933 486

Italy

1678 99085

Malaysia

1800 801 777

 

 

Country

Telephone

Number

 

 

Netherlands

06 0228049

New Zealand

0800 446 398

Norway

800 11062

Portugal

0505 442 607

Russia (Moscow only)

956 0815

Singapore

800 6161 463

Spain

900 964 445

Sweden

020 792954

U.K.

0800 626403

 

 

3ComForum on CompuServe Online Service

3ComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as a messaging section for peer support. To use 3ComForum, you need a CompuServe account.

To use 3ComForum:

1Log on to CompuServe.

2Type go threecom

3Press [Return] to see the 3ComForum main menu.

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

Diagnostic error messages

A list of system hardware and software, including revision levels

Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

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Contents EtherLink III ISA Network Interface Card User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Limited Warranty Sweden, Finland, Norway Contents To Not Save Installation Settings To Configure Dynamic Access SoftwareRunning the AutoLink Install Program To Obtain an IP Address AutomaticallyPerforming Automated Installations NIC Test Network Test Uninstalling the NICInstalling from a Diskette ChecklistDisable Receive Packet Buffering Troubleshooting Hubs with Crossover Cable C-1Low-Priority Ratio Natural Packet Interval Update Device Driver Wizard Screen Select Device ScreenDNS Configuration Screen Save Installation Settings Screen Diagnostic Programs Option SettingsTables Parameters for 3C509B NIC ModelsPage How to Use This Guide About this GuideIf you are looking for Turn to List conventions that are used throughout this guide ConventionsIcon Alerts you to Convention DescriptionNetwork Interface Card Overview Network Interface Card InstallationBefore You Begin NIC Model Cable Connector Transceiver Network Segment3Com 3C509B EtherDisk diskettes 1 MaximumInstalling the NIC 2Installing the 3C509B NIC Go to Link LED later in this chapter Connecting to the Network4Connecting to the BNC Port on the 3C509B-TPC NIC Link LED If the NIC LED indicates a problem, check the followingGo to the next section Describes the LED statesPage Setup for Custom Installation Selecting the Type of InstallationExpress Installation Custom Installation Windows 95 SetupFuture installations Multiple NIC Installations3Com Installation Wizard Windows 95 SetupPerforming the Preinstallation Procedure Follow these steps to perform the preinstallation procedureClick OK Configuring the NIC in a Plug and Play PC Turn the power on and boot Windows3Com Installation Wizard starts. Go to Chapter Insert EtherDisk diskette 1 in drive a Click NextClick Finish Disabling Plug and Play on the NIC Plug and Play is disabled on the NICDOS Pnpdsabl screen appears, as shown in Figure Next step is to configure the NICConfiguring the NIC Add New Hardware Wizard starts and displays the first screenSelect No, and then click Next 8Install from Disk Screen 10I/O Range Assigned to the NIC Screen Windows NT SetupWindows NT Setup Select OEM Option screen appears Network screen appearsFollow these steps to perform a Custom installation Custom InstallationConfiguring the NIC To Accept Configuration SettingsTo Modify Configuration Settings Testing the NIC and the Network ConnectionMessage confirms that the NIC is functioning correctly Follow these steps to test the NICNetwork Connection Test screen appears, as shown in Figure Follow these steps to test the network connectionTo Not Install TCP/IP Installing TCP/IP Under WindowsTo Install TCP/IP Select the No radio button Click NextTo Obtain an IP Address Automatically Configuring TCP/IP Under WindowsFollow these steps to obtain an IP address automatically Go to Configuring DNS later in this chapterClick Add New Gateway to add the new gateway configuration To Specify an IP Address ManuallyTo Obtain a DNS Address Automatically Configuring DNSFollow these steps to obtain a DNS address automatically Message confirms that the DNS connection is functioningFollow these steps to specify a DNS address manually To Specify a DNS Address ManuallyNew server appears in the Servers list box Next step is to identify your PC on the networkIdentifying Your PC on the Network Next step is to configure DynamicAccess softwareFollow these steps to enter field data Type the name of your computerTo Not Configure DynamicAccess Software Configuring DynamicAccess SoftwareTo Configure DynamicAccess Software Pace Support Setup screen appears, as shown in FigureDouble-click the 3Com Pace Config icon shown in Figure To Not Save Installation Settings Repeating a Previous InstallationSelect the Yes radio button, and then click Next To Save Installation SettingsClick Finish Installation Complete screen appears, as shown in FigureCompleting the Installation and Configuration WindowsClick Yes Click Close Windows NT19Microsoft TCP/IP Properties Screen Choose a method to configure TCP/IPSelect the Specify an IP address radio button Page Running the AutoLink Install Program ConfigurationUnder Windows AutoLink RequirementsI N N U AutoLink program menu is displayedObtaining NetWare Loadable Modules Installing Other Supported Network DriversNetWare Server NLM Name Network Text File Name Network Driver Name Operating SystemNIC software is removed from your PC Removing NIC SoftwareSelect Configure NIC and press Enter NIC Configuration screen is displayed, as shown in FigureSelect Auto Configure and press Enter Reconfiguring the NICFollow these steps to configure the 3C509B ISA NIC for an Changing NIC Configuration from ISA to EisaChanging NIC Configuration from Eisa to ISA Option Default Setting Supported Settings Changing Configuration SettingsFollow these steps to change the configuration settings Page Windows 95 Windows NT Troubleshooting ChecklistResolving Hardware Conflicts in Windows 95 and Windows NT Close all open windows and restart the PC System Properties window is displayedGeneral tab of the 3Com NIC Diagnostics program appears Double-click the 3Com icon in the taskbar trayRestart the PC Installing the First NIC Installing Multiple NICs in a Windows NT PCSetup program copies files, and the Network screen reappears 3Com EtherLink III 3C509 ISA Adapter Bus screen appearsSetup program displays a warning message Installing Subsequent NICsMicrosoft TCP/IP Properties screen appears Files are copied, and the Network screen reappearsDiagnostic Testing Under Windows 95 and Windows NT Windows 95 and Windows NT TroubleshootingStarting the 3Com NIC Diagnostics Program Messages are displayed, and you are prompted to rebootDynamicAccess DiagnosticsTab Description General ConfigurationRunning Tests Uninstalling the NICClick Remove Click OK Reinstalling NIC SoftwareInstalling from the Hard Disk Performing Automated InstallationsInstalling from a Diskette Click InstallDiagnostic Testing Under Windows Windows TroubleshootingIf multiple NICs are installed, each NIC is listed Starting the DOS Configuration and Diagnostic ProgramRunning the Group 1 Tests Select the NIC you want to test and press EnterRunning the Group 2 Test Failure in this test usually indicates a cabling problemFollow these steps to run the Group 1 tests Assembling a Loopback PlugFollow these steps to set up an echo server Setting Up an Echo ServerRunning the Group 3 Test Starting the Group 2 TestMain window of the diagnostic program is displayed Diagnostic NIC Installed Program Name Echo ServerStarting the Group 3 Test Getting Help If a Test Fails NIC Specifications SpecificationsRJ-45 Connector Pin Assignments AUI Connector Pin AssignmentsPin Function TypeExample Cable SpecificationsPage Additional Ranges tab is shown in Figure B-1 Additional Ranges TabClick Add Advanced Options TabConcurrent UDP Streams Fifo Packet ThresholdLow-Priority Ratio Natural Packet IntervalDisable Switch Packet Prioritization Disable Receive Packet BufferingThis option disables the receive packet buffer Crossover Cable Troubleshooting Hubs with Crossover CableFigure C-1Straight-Through and Crossover Cable Pinouts To make a crossover cable, connect TD+ to RD+ and TD- to RDOnline Technical Services 3Com Bulletin Board ServiceWorld Wide Web Site Access by Analog Modem 3ComFacts Automated Fax ServiceAccess by Digital Modem 408 654Support from Your Network Supplier 3ComForum on CompuServe Online ServiceTo use 3ComForum Log on to CompuServeRegional Sales Office Telephone Number 3Com Corporation Support from 3Com3Com Ireland Returning Products for Repair To obtain an RMA number, call or faxCountry Telephone Number Fax Number Numbers IndexIndex NIC Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity Page Page Page Page Page