PictureTel III ISA Support from 3Com, Regional Sales Office Telephone Number 3Com Corporation

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D-4APPENDIX D: TECHNICAL SUPPORT

Support from 3Com

If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

Contact your local 3Com sales ofﬁce to ﬁnd your authorized service provider using one of these numbers:

Regional Sales Office	Telephone Number

3Com Corporation	800 NET 3Com or 1 408 764 5000
P.O. Box 58145	800 NET 3Com or 1 408 764 5000
5400 Bayfront Plaza	408 764 5001 (fax)
Santa Clara, California
95052-8145
U.S.A.
3Com Asia Limited
Australia	61 2 9937 5000 (Sydney)
	61 3 9866 8022 (Melbourne)
China	8610 68492568 (Beijing)
	86 21 63740220 Ext 6115 (Shanghai)
Hong Kong	852 2501 1111
India	91 11 644 3974
Indonesia	6221 572 2088
Japan	81 6 536 3303 (Osaka)
	81 3 3345 7251 (Tokyo)
Korea	822 2 319 4711
Malaysia	60 3 732 7910
New Zealand	64 9 366 9138
Philippines	632 892 4476
Singapore	65 538 9368
Taiwan	886 2 377 5850
Thailand	662 231 8151 4
3Com Benelux B.V.
Belgium	32 2 725 0202
Netherlands	31 30 6029700
3Com Canada
Calgary	403 265 3266
Montreal	514 683 3266
Ottawa	613 566 7055
Toronto	416 498 3266
Vancouver	604 434 3266
3Com European HQ	49 89 627320
3Com France	33 1 69 86 68 00

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Contents EtherLink III ISA Network Interface Card User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Limited Warranty Sweden, Finland, Norway Contents Running the AutoLink Install Program To Conﬁgure Dynamic Access SoftwareTo Not Save Installation Settings To Obtain an IP Address AutomaticallyInstalling from a Diskette NIC Test Network Test Uninstalling the NICPerforming Automated Installations ChecklistTroubleshooting Hubs with Crossover Cable C-1 Disable Receive Packet BufferingLow-Priority Ratio Natural Packet Interval Select Device Screen Update Device Driver Wizard ScreenDNS Conﬁguration Screen Save Installation Settings Screen Tables Option SettingsDiagnostic Programs Parameters for 3C509B NIC ModelsPage About this Guide How to Use This GuideIf you are looking for Turn to Icon Alerts you to ConventionsList conventions that are used throughout this guide Convention DescriptionNetwork Interface Card Installation Network Interface Card Overview3Com 3C509B EtherDisk diskettes 1 NIC Model Cable Connector Transceiver Network SegmentBefore You Begin MaximumInstalling the NIC 2Installing the 3C509B NIC Connecting to the Network Go to Link LED later in this chapter4Connecting to the BNC Port on the 3C509B-TPC NIC Go to the next section If the NIC LED indicates a problem, check the followingLink LED Describes the LED statesPage Selecting the Type of Installation Setup for Custom InstallationExpress Installation Future installations Windows 95 SetupCustom Installation Multiple NIC InstallationsWindows 95 Setup 3Com Installation WizardFollow these steps to perform the preinstallation procedure Performing the Preinstallation ProcedureClick OK Turn the power on and boot Windows Conﬁguring the NIC in a Plug and Play PCInsert EtherDisk diskette 1 in drive a Click Next 3Com Installation Wizard starts. Go to ChapterClick Finish DOS Pnpdsabl screen appears, as shown in Figure Plug and Play is disabled on the NICDisabling Plug and Play on the NIC Next step is to conﬁgure the NICAdd New Hardware Wizard starts and displays the ﬁrst screen Conﬁguring the NICSelect No, and then click Next 8Install from Disk Screen Windows NT Setup 10I/O Range Assigned to the NIC ScreenWindows NT Setup Network screen appears Select OEM Option screen appearsCustom Installation Follow these steps to perform a Custom installationTo Accept Conﬁguration Settings Conﬁguring the NICTesting the NIC and the Network Connection To Modify Conﬁguration SettingsNetwork Connection Test screen appears, as shown in Figure Follow these steps to test the NICMessage conﬁrms that the NIC is functioning correctly Follow these steps to test the network connectionTo Install TCP/IP Installing TCP/IP Under WindowsTo Not Install TCP/IP Select the No radio button Click NextFollow these steps to obtain an IP address automatically Conﬁguring TCP/IP Under WindowsTo Obtain an IP Address Automatically Go to Conﬁguring DNS later in this chapterTo Specify an IP Address Manually Click Add New Gateway to add the new gateway conﬁgurationFollow these steps to obtain a DNS address automatically Conﬁguring DNSTo Obtain a DNS Address Automatically Message conﬁrms that the DNS connection is functioningNew server appears in the Servers list box To Specify a DNS Address ManuallyFollow these steps to specify a DNS address manually Next step is to identify your PC on the networkFollow these steps to enter ﬁeld data Next step is to conﬁgure DynamicAccess softwareIdentifying Your PC on the Network Type the name of your computerConﬁguring DynamicAccess Software To Not Conﬁgure DynamicAccess SoftwarePace Support Setup screen appears, as shown in Figure To Conﬁgure DynamicAccess SoftwareDouble-click the 3Com Pace Conﬁg icon shown in Figure Repeating a Previous Installation To Not Save Installation SettingsTo Save Installation Settings Select the Yes radio button, and then click NextInstallation Complete screen appears, as shown in Figure Click FinishWindows Completing the Installation and ConﬁgurationClick Yes Windows NT Click CloseChoose a method to conﬁgure TCP/IP 19Microsoft TCP/IP Properties ScreenSelect the Specify an IP address radio button Page Under Windows ConfigurationRunning the AutoLink Install Program AutoLink RequirementsAutoLink program menu is displayed I N N UNetWare Server NLM Name Installing Other Supported Network DriversObtaining NetWare Loadable Modules Network Text File Name Network Driver Name Operating SystemSelect Conﬁgure NIC and press Enter Removing NIC SoftwareNIC software is removed from your PC NIC Conﬁguration screen is displayed, as shown in FigureReconﬁguring the NIC Select Auto Conﬁgure and press EnterChanging NIC Conﬁguration from ISA to Eisa Follow these steps to conﬁgure the 3C509B ISA NIC for anChanging NIC Conﬁguration from Eisa to ISA Changing Conﬁguration Settings Option Default Setting Supported SettingsFollow these steps to change the conﬁguration settings Page Checklist Windows 95 Windows NT TroubleshootingResolving Hardware Conﬂicts in Windows 95 and Windows NT System Properties window is displayed Close all open windows and restart the PCDouble-click the 3Com icon in the taskbar tray General tab of the 3Com NIC Diagnostics program appearsRestart the PC Setup program copies ﬁles, and the Network screen reappears Installing Multiple NICs in a Windows NT PCInstalling the First NIC 3Com EtherLink III 3C509 ISA Adapter Bus screen appearsMicrosoft TCP/IP Properties screen appears Installing Subsequent NICsSetup program displays a warning message Files are copied, and the Network screen reappearsStarting the 3Com NIC Diagnostics Program Windows 95 and Windows NT TroubleshootingDiagnostic Testing Under Windows 95 and Windows NT Messages are displayed, and you are prompted to rebootTab Description General DiagnosticsDynamicAccess ConﬁgurationUninstalling the NIC Running TestsReinstalling NIC Software Click Remove Click OKInstalling from a Diskette Performing Automated InstallationsInstalling from the Hard Disk Click InstallWindows Troubleshooting Diagnostic Testing Under WindowsRunning the Group 1 Tests Starting the DOS Conﬁguration and Diagnostic ProgramIf multiple NICs are installed, each NIC is listed Select the NIC you want to test and press EnterFollow these steps to run the Group 1 tests Failure in this test usually indicates a cabling problemRunning the Group 2 Test Assembling a Loopback PlugRunning the Group 3 Test Setting Up an Echo ServerFollow these steps to set up an echo server Starting the Group 2 TestDiagnostic NIC Installed Program Name Echo Server Main window of the diagnostic program is displayedStarting the Group 3 Test Getting Help If a Test Fails Specifications NIC SpeciﬁcationsAUI Connector Pin Assignments RJ-45 Connector Pin AssignmentsPin Function Cable Speciﬁcations TypeExamplePage Additional Ranges Tab Additional Ranges tab is shown in Figure B-1Advanced Options Tab Click AddLow-Priority Ratio Fifo Packet ThresholdConcurrent UDP Streams Natural Packet IntervalDisable Receive Packet Buffering Disable Switch Packet PrioritizationThis option disables the receive packet buffer Troubleshooting Hubs with Crossover Cable Crossover CableTo make a crossover cable, connect TD+ to RD+ and TD- to RD Figure C-1Straight-Through and Crossover Cable Pinouts3Com Bulletin Board Service Online Technical ServicesWorld Wide Web Site Access by Digital Modem 3ComFacts Automated Fax ServiceAccess by Analog Modem 408 654To use 3ComForum 3ComForum on CompuServe Online ServiceSupport from Your Network Supplier Log on to CompuServeSupport from 3Com Regional Sales Office Telephone Number 3Com Corporation3Com Ireland To obtain an RMA number, call or fax Returning Products for RepairCountry Telephone Number Fax Number Index NumbersIndex NIC Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity Page Page Page Page Page