Plustek D600 manual Appendix a Troubleshooting, Scanning Problems, Symptom Scanner scans very slow

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Appendix A: Troubleshooting

Scanning Problems

Most problems are easily solved, and some of the most common questions and their recommended solutions are listed below.

Symptom: After following the installation instructions, my computer cannot find the scanner.

Cause 1: Your software may have not been successfully installed.

Solution 1: Please insert the CD-ROM and reinstall the scanner software. Follow the on-screen instructions carefully when installing the software.

Cause 2:

Some aspect of your computer system does not support USB.

 

Solution 2:

Download

and

execute

the

file

USBREADY.EXE

at

 

http://www.usb.org/home to determine the level of your computer’s

 

USB support.

 

 

 

 

 

 

Cause 3:

USB is not enabled in your BIOS settings.

 

 

 

Solution 3:

Enable the USB controller in your BIOS settings. This is typically done

 

by pressing a key4 (usually <del>, <F1> or <F10>) during startup. In the

 

BIOS Settings screen that appears, find the option for USB and enable it.

 

Exit and Save the changes you made. Your computer is rebooted

 

automatically. Please consult your computer vendor before attempting

 

to do this change.

 

 

 

 

 

Cause 4:

The USB controller was improperly installed on your computer.

 

Solution 4:

To reinstall the USB controller, click on the Start button, choose Settings

 

and select Control Panel. In the window that opens, double-click on the

 

Add New Hardware icon. Carefully follow the instructions that appear on

 

your screen.

 

 

 

 

 

 

Symptom:

The scanned image looks grainy on the screen.

 

Cause:

Your video mode is not set to show more than 256 colors.

 

Solution:

We recommend that you set your video mode to 16 bits per pixel (65536

 

colors) or higher. Please consult your video card, computer or Windows

 

documentation to change the video mode.

 

 

Symptom:

The scanner scans very slow.

 

 

 

 

Cause 1:

You are running other applications in the background.

 

4Please consult your computer manual on how to modify your BIOS/CMOS settings.

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Contents Installation Usage & Maintenance Troubleshooting Page Table of Contents Introduction How to Use This GuideConventions of This Guide Safety PrecautionsSystem Requirements1 Box Contents2 Product Information Scanner’s FeaturesHardware Requirements Chapter I. Installing the ScannerSoftware Installation Requirements Installing the Software Installing and Setting up the ScannerConnecting the Scanner to Your Computer For Windows Vista For WindowsFor Windows XP Testing the Scanner Software Setup Troubleshooting Installing Additional Software Scanning Button Chapter II. ScanningScanning Scan Button Card ScanningDocument Scanning Scanning MethodsScanning via Twain Interface Scan within Abbyy FineReader 6.0 Sprint Plus Scan within HotCard BizCard Finder Scanning from Plustek DI Capture Program Configure Button Settings Button Functions Overview Reducing the File Size of An Images Determining the Correct Amount of ResolutionScanning Tips Appearance Status Scanner ConnectionClean the Scanner ChapterIII.Clean and MaintenanceCleaning Materials Clean Feed Roller and GlassCalibrating the Scanner Usage & Maintenance Tips Scanning Problems Appendix a TroubleshootingSymptom Scanned image looks grainy on the screen Symptom Scanner scans very slowSymptom Unable to save to a floppy diskette Symptom Disk I/O error- message is displayed Symptom How do I save the scanned image in JPG format? Symptom Error Scanner not Found that is displayedSymptom How do I cut an image and paste in another program? Common -How-to- QuestionsPage Plustek MobileOffice D600 Appendix B Specifications5Statement of Limited Warranty Appendix C Customer Service and WarrantyFCC Radio Frequency Statement Page Contacting Plustek
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