Plustek D600 manual Appendix C Customer Service and Warranty, Statement of Limited Warranty

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Appendix C:

Customer Service and Warranty

If you encounter problems with your scanner, please review the installation instructions and troubleshooting suggestions contained in this guide.

For further assistance call our customer support phone number listed on the last page of this guide. One of our representatives will be happy to assist you from Monday through Friday in office working hours as shown below:

Europe

9:00 a.m. – 5:30 p.m. (CET)

Other Countries or Areas

9:00 a.m. – 6:00 p.m. Taiwan Time

To avoid delays, please have the following information available before calling: Scanner name and model number

Scanner serial number (Located at the bottom of the scanner) A detailed description of the problem

Your computer manufacturer and its model number The speed of your CPU (Pentium 133, etc.)

Your current operating system and BIOS (optional)

Name of software package(s), version or release number and manufacturer of the software

Other USB devices installed

Statement of Limited Warranty

This Statement of Limited Warranty applies only to the options you originally purchase for your use, and not for resale, from an authorized reseller.

The manufacturer warranty includes all parts and labor, and is not valid without the receipt of original purchase. To obtain warranty service, you may contact the authorized dealer or distributor, or visit our website to check out the available service information, or send a request via E-mail for further help.

If you transfer this product to another user, warranty service is available to that user for the remainder of the warranty period. You should give your proof of purchase and this statement to that user.

We warrant that this machine will be in good working order and will conform to its functional descriptions in the documentation provided. Upon provision of proof of purchase, replacement parts assume the remaining warranty of the parts they replace.

Before presenting this product for warranty service, you must remove all programmes, data and removable storage media. Products returned without guides and software will be replaced without guides and software.

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Contents Installation Usage & Maintenance Troubleshooting Page Table of Contents Introduction How to Use This GuideConventions of This Guide Safety PrecautionsSystem Requirements1 Box Contents2 Product Information Scanner’s FeaturesHardware Requirements Chapter I. Installing the ScannerSoftware Installation Requirements Installing the Software Installing and Setting up the ScannerConnecting the Scanner to Your Computer For Windows Vista For WindowsFor Windows XP Testing the Scanner Software Setup Troubleshooting Installing Additional Software Scanning Button Chapter II. ScanningScanning Scan Button Card ScanningDocument Scanning Scanning MethodsScanning via Twain Interface Scan within Abbyy FineReader 6.0 Sprint Plus Scan within HotCard BizCard Finder Scanning from Plustek DI Capture Program Configure Button Settings Button Functions Overview Reducing the File Size of An Images Determining the Correct Amount of ResolutionScanning Tips Appearance Status Scanner ConnectionClean Feed Roller and Glass ChapterIII.Clean and MaintenanceClean the Scanner Cleaning MaterialsCalibrating the Scanner Usage & Maintenance Tips Symptom Scanner scans very slow Appendix a TroubleshootingScanning Problems Symptom Scanned image looks grainy on the screenSymptom Unable to save to a floppy diskette Symptom Disk I/O error- message is displayed Common -How-to- Questions Symptom Error Scanner not Found that is displayedSymptom How do I save the scanned image in JPG format? Symptom How do I cut an image and paste in another program?Page Plustek MobileOffice D600 Appendix B Specifications5Statement of Limited Warranty Appendix C Customer Service and WarrantyFCC Radio Frequency Statement Page Contacting Plustek