Magma EB2R user manual Troubleshooting, LocatetheProblem

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M A G M A

Chapter 5 Troubleshooting

LocatetheProblem

If you are having trouble with the Magma expansion system, first verify that all cards and cables are seated properly. Be sure you followed the instructions in earlier sections of this User Guide. Always remember to power On and Off correctly when rechecking your installation. If you are still having problems, try these troubleshooting steps:

•My Computer Can’t Find the PCIe Expansion System

•When Nothing Works

•My PCIe Card Doesn’t Work

•The System Fans Don’t Appear To Spin Fast Enough

The Magma PCIe Expansion System is correctly displayed as a “PCI standard PCI-to-PCI bridge” in Windows Device Manager and as a “pci-bridge”in the MAC Apple System Profiler and in Linux. When connected and functioning correctly, this Expansion System will be displayed as follows:

Windows

MAC

If this is not what you see when you verify your installation, the following troubleshooting steps may help you locate and resolve your installation issues without having to call Technical Support.

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Contents Model EB2 Model EB2R Copyright 2008 Mission Technology Group, Inc. DBA Magma Table of Contents Appendix B Compliance Preface AdvisoriesSafetyInstructions WhenWorkingInsideaComputerProtecting Against Electrostatic Discharge Electrostatic Discharge ESD WarningRack-Mount Instructions General Specifications IntroductionPre-InstallationInformation ToolsRequiredforInstallationPartsList Hardware Installation StopInstall PCIExpressHostCard Before you BeginG M a Stop Attach Powerand Expansion Cables Laptop Installation optional TDP side to Laptop IPass side to EB2 ChassisG M a G M a RechecktheInstallation ApplyingPowerCorrectly Starting UpSoftware Installation Optional, for ExpressCard RedHat 9 Linux Start UpG M a G M a RackInstallationsfortheEB2Rmodel Shutting DownAdd Screws to Rack Post Attach Slide Rail to Rack Attach Chassis to Slide Rail Verify Installation WindowsMacOSX Expansion Slot UtilityApple System Profiler Mac OS RedHat9Linux G M a Install Cards and Drives RemovePCIeExpansion ChassisCoverInstall 3rd PartyPCIe Cards G M a Installing Double-Wide PCIe Video Cards Install Hard Drives G M a System Should Be Upand Running FinishingTouchesHot-SwappablePCIeCardInstallations Procedure for hot-un-plugging a PCIe plug in card SlotOn the OK button to close the new dialog LED should start flashing again PCIeExpansion SolutionswiththeEB2 Digi Design Pro ToolsVideo Card expansion solutions Tested Video Card SM2.0 Benchmark High Throughput storage solutions Test type Throughput MByte/sec Troubleshooting LocatetheProblemMy Computer Can’t Find the PCIe Expansion System MAC When Nothing Works My Computer Hangs During Power Up My PCIe Card Doesn’t Work MAC Windows Error Codes Support for 3rd Party PCIe CardsError Code System Fans Don’t Appear To Spin Fast Enough G M a How to Get More Help FrequentlyAskedQuestionsFAQContacting Technical Support Magma Debug Utility PCIScope Software Utility G M a ReturningMerchandisetoMAGMA Magma Returns DEPT. RMA #Multiple PCIe Expansion System Configurations Appendix a Need More PCIe Slots?G M a Fan-Out Verify your configuration Daisy-Chaining Combination Configurations Power-On Sequence forAdvanced Configurations Troubleshooting AdvancedConfigurationsPCI e Card Conflicts G M a Finding the Problem Card MAC and LinuxAppendix B Compliance IndustryCanadaManual P/N 09-09947-01-A